--- title: Best AI Customer Service Agents canonical: https://saasranked.com/best/ai-customer-service-agents/ facts_checked: 2026-10-10 --- # Best AI Customer Service Agents Pick an AI agent that answers customer questions and settles requests for you, and see what it costs, where it works and how safely. 11 AI customer service agents ranked by points out of 100 from 19 published rules. Method: https://saasranked.com/best/ai-customer-service-agents/how-we-score/ | # | Product | Points | Price | Channels and integrations | What it learns from | Actions and control | Data protection | Independent testing | Cost of 500 AI resolutions a month | |---|---|---|---|---|---|---|---|---|---| | 1 | [Lyro AI Agent](https://saasranked.com/software/lyro.md) | 71 | 11/18 | 12/18 | 2/6 | 18/24 | 8/14 | 20/20 | $291.67/mo | | 2 | [Fini AI](https://saasranked.com/software/fini-ai.md) | 65 | 9/18 | 12/18 | 6/6 | 24/24 | 14/14 | 0/20 | $370.83/mo | | 3 | [Fin AI Agent](https://saasranked.com/software/intercom-fin.md) | 62 | 9/18 | 16/18 | 4/6 | 21/24 | 12/14 | 0/20 | $495/mo | | 4 | [Freddy AI Agent](https://saasranked.com/software/freshworks-freddy-ai-agent.md) | 61 | 9/18 | 9/18 | 4/6 | 21/24 | 8/14 | 10/20 | $264/mo | | 5 | [Kommunicate AI Agents](https://saasranked.com/software/kommunicate-ai-agents.md) | 58 | 14/18 | 14/18 | 4/6 | 18/24 | 8/14 | 0/20 | $37.75/mo | | 6 | [HubSpot Customer Agent](https://saasranked.com/software/hubspot-customer-agent.md) | 57 | 9/18 | 9/18 | 2/6 | 18/24 | 10/14 | 9/20 | $340/mo | | 7 | [Zendesk AI Agents](https://saasranked.com/software/zendesk-ai-agents.md) | 55 | 7/18 | 11/18 | 4/6 | 21/24 | 12/14 | 0/20 | $769/mo | | 8 | [eesel AI](https://saasranked.com/software/eesel-ai.md) | 53 | 11/18 | 10/18 | 6/6 | 18/24 | 8/14 | 0/20 | $249.17/mo | | 9 | [Helply](https://saasranked.com/software/helply.md) | 50 | 14/18 | 6/18 | 4/6 | 16/24 | 10/14 | 0/20 | $118/mo | | 10 | [Gorgias AI Agent](https://saasranked.com/software/gorgias-ai-agent.md) | 49 | 7/18 | 6/18 | 4/6 | 24/24 | 8/14 | 0/20 | $500/mo | | 11 | [Richpanel AI](https://saasranked.com/software/richpanel-ai.md) | 44 | 9/18 | 0/18 | 4/6 | 21/24 | 10/14 | 0/20 | $299/mo | ## Independent evaluations, not scored Since 9 October 2026 the G2 AI CX evaluation line earns up to 20 points, from G2's General CX leaderboard: the test G2 runs itself on the same 46 tasks for every agent, with one point here for every 10 G2 points. Until that date this ranking scored no test results. The weight was set as a dated rules version that treats every product by the same rule: results G2 runs itself count, results run by G2's partners (Swept) do not, and agents without a published result earn 0. G2's General CX leaderboard (g2.com/categories/ai-agents/agent-evaluations; all companies, general sample) evaluated 9 agents, ranked on points: Tidio 200 (87% accuracy, 92% policy compliance), Retell 200 (86%, 90%), LiveAgent 195 (87%, 86%), Chipp 185 (82%, 86%), BoldDesk 180 (88%, 79%), Zoho 145 (64%, 66%), Jotform 140 (82%, 56%), Freshworks 105 (72%, 70%) and HubSpot Breeze Customer Agent 95 (69%, 67%). G2 lists Zendesk, Gorgias, Forethought and Yuma as under evaluation and Decagon as having declined; Sierra, Salesforce Agentforce, Sobot, Front AI and Fin appear without a score. Read 9 October 2026; agents listed as under evaluation or appearing without a score earn 0 points until G2 publishes their result. G2's Customer Experience evaluation (ai.g2.com/evaluations/customer-experience) gives a score out of 100 and says who ran each test. G2 tested Zoho Desk (80), Zendesk for Customer Service (78), HubSpot Service Hub (74), Gorgias (71), LiveAgent (68) and Fin (66). Tidio (70), Jotform AI Agents (68), Front (66), Forethought (62), BoldDesk (61), Sobot Omnichannel Suite (58), Freshchat (52) and Retell AI (52) are partner benchmarks run by Swept, which G2 labels and keeps separate from its own results. This view earns no points here. Coverage: G2 has General CX results for 3 of the 11 ranked agents (Tidio's Lyro 200, Freshworks 105, HubSpot Breeze Customer Agent 95); the other 8 earn 0 on this line for now. The two views do not agree for every agent: Tidio is first of 9 in the General CX leaderboard and fifth of 14 in the Customer Experience evaluation, where its score is a partner benchmark. As G2 publishes results for the agents it lists as under evaluation, this line will move for them too. ## 1. Lyro AI Agent Best for: Small stores that want a priced-by-conversation AI agent. Lyro suits small and mid-sized teams that want to buy an AI agent by the conversation and test it free first. Price is published for tiers up to 1,000 conversations a month, and the vendor names a 2026 SOC 2 Type II audit. The catch: Core includes only 3 Actions, the vendor pages do not mention version history, and the terms say Tidio is not a HIPAA Business Associate. ## 2. Fini AI Best for: Teams that want per-resolution billing and the agent working inside their existing help desk. Fini AI suits teams that want to pay only for resolved tickets and keep their current help desk. It has a test suite, draft-and-publish for behaviour prompts, guardrails and analytics. The catch: no free plan, no self-serve trial, and the HIPAA agreement and data residency options are listed under Enterprise. ## 3. Fin AI Agent Best for: Teams that already run a help desk and want to pay per outcome. Fin suits teams that want to pay only when the agent delivers an outcome and keep their existing help desk. At $0.99 an outcome, 500 outcomes cost $495 a month, and it covers actions, testing, approvals and reporting. The catch: an outcome also covers handoffs and disqualifications, qualifications cost $9.99, and by default Fin may use anonymised data for model tuning unless you opt out. ## 4. Freddy AI Agent Best for: Teams on Freshdesk who want an AI agent inside their help desk. Freddy AI Agent suits teams that already use or plan to use Freshdesk, since it is sold as a feature of Growth, Pro and Enterprise plans. Extra sessions cost $49 per 100, and the docs describe draft and active states, testing and handover with context. The catch: it is not sold alone, and SMS and voice are not mentioned as channels in the docs. ## 5. Kommunicate AI Agents Best for: Small teams that want a low-cost agent with a 30-day trial and no card. Kommunicate suits small teams that want to put an agent on chat, messaging apps and email at a low listed price, with a 30-day trial and no card. At 500 conversations a month, Starter works out near $38 on yearly billing if extra conversations are billed pro rata. The catches: extra seats and agents cost more, SMS is not listed, and its docs describe no version history, and its DPA and trust pages give no data region or model-training policy. ## 6. HubSpot Customer Agent Best for: Teams already on a HubSpot Professional or Enterprise subscription. HubSpot Customer Agent suits teams that already run HubSpot's CRM or help desk, because it needs a Professional or Enterprise subscription. Pricing is 50 credits at $0.010 per resolved conversation. The catch is the seat requirement and the lack of any free plan or card-free trial. Voice calling is still in beta. ## 7. Zendesk AI Agents Best for: Teams already on Zendesk that want to pay per resolution. Zendesk AI Agents suits teams that already run Zendesk and want to pay only for resolved requests. Testing, procedure version history and reporting are documented. The catch: the agent comes with a Zendesk plan rather than on its own, Zendesk says it uses service data to train its own cross-account models, and a business associate agreement needs an add-on. ## 8. eesel AI Best for: Teams that want a priced-by-volume agent that works with their existing help desk. eesel AI suits teams that want a flat monthly batch of conversations with every integration included. It learns from past tickets, can replay them as a simulation, and lets you set each action to auto, approval or off. The catch: no SOC 2 Type II report yet, no published versioning of changes, and email and chat are the only customer channels named. ## 9. Helply Best for: Teams that will move their support inbox to Helply and want to pay for AI work, not seats. Helply suits teams that are happy to use its inbox and want a bill that follows AI work, not headcount. For 500 consumer-style conversations the 2,000-credit block costs $118 a month on yearly billing, and a trial needs no card. The catches: the agent is part of Helply's own help desk, cost depends on how many credits each conversation uses, and the pages describe no test mode or change history. ## 10. Gorgias AI Agent Best for: Shopify stores that already use, or will use, the Gorgias help desk. Gorgias AI Agent suits Shopify stores that want per-resolution billing inside one help desk. It can take order actions, hand over to staff, and report on its own work. The catch: it is sold alongside Gorgias help desk plans, and the chat setup article says BigCommerce, Magento and WooCommerce stores are not supported. ## 11. Richpanel AI Best for: Online stores that are ready to move their support inbox to Richpanel. Richpanel AI suits online stores that want one inbox and an agent that acts on orders in Shopify, Recharge, Loop and Skio. The price is published, but the AI cannot be bought without a Richpanel seat, so the real minimum is $299 a month. The catches: no free trial is shown and data stays in the US. The terms say customer data is not used to train models without consent.