---
title: Best Call Center Software
canonical: https://saasranked.com/best/call-center-software/
facts_checked: 2026-10-09
---

# Best Call Center Software

Take and make customer calls in the cloud, route them to agents, record them and see the numbers. 10 call center software products ranked by points out of 100 from 20 published rules. Method: https://saasranked.com/best/call-center-software/how-we-score/

| # | Product | Points | Price and trial | Calling | Channels | Integrations and reports | Reach and uptime | Security | Cheapest plan with recording and IVR |
|---|---|---|---|---|---|---|---|---|---|
| 1 | [CallHippo](https://saasranked.com/software/callhippo.md) | 81 | 9/22 | 26/26 | 8/8 | 20/20 | 6/12 | 12/12 | $30/mo |
| 2 | [CloudTalk](https://saasranked.com/software/cloudtalk.md) | 77 | 13/22 | 26/26 | 4/8 | 20/20 | 6/12 | 8/12 | $32.44/mo |
| 3 | [Ringover](https://saasranked.com/software/ringover.md) | 76 | 14/22 | 26/26 | 6/8 | 20/20 | 10/12 | 0/12 | $19/mo |
| 4 | [Dialpad](https://saasranked.com/software/dialpad.md) | 75 | 19/22 | 26/26 | 2/8 | 18/20 | 2/12 | 8/12 | $15/mo |
| 5 | [JustCall](https://saasranked.com/software/justcall.md) | 73 | 11/22 | 26/26 | 4/8 | 20/20 | 4/12 | 8/12 | $29/mo |
| 6 | [Aircall](https://saasranked.com/software/aircall.md) | 65 | 8/22 | 26/26 | 4/8 | 16/20 | 6/12 | 5/12 | $30/mo |
| 7 | [Nextiva](https://saasranked.com/software/nextiva.md) | 58 | 9/22 | 16/26 | 8/8 | 20/20 | 0/12 | 5/12 | $25/mo |
| 8 | [Freshcaller](https://saasranked.com/software/freshcaller.md) | 54 | 9/22 | 17/26 | 0/8 | 16/20 | 4/12 | 8/12 | $39/mo |
| 9 | [RingCX](https://saasranked.com/software/ringcx.md) | 52 | 0/22 | 26/26 | 8/8 | 13/20 | 0/12 | 5/12 | $65/mo |
| 10 | [Zoom Contact Center](https://saasranked.com/software/zoom-contact-center.md) | 51 | 0/22 | 22/26 | 8/8 | 14/20 | 2/12 | 5/12 | Not published |

## 1. CallHippo

Best for: Small teams that want a low entry price and published SAML single sign-on. CallHippo suits small teams that want an inexpensive plan with recording and IVR, a public API and SAML single sign-on. Queues and live listening start in the separate Pro Suite line at $40 a user, with whisper and barge at $48. The catch: Basic is free for 6 months only, and neither the terms nor the security page name an uptime percentage.

## 2. CloudTalk

Best for: Teams that want published security reports and wide number coverage. CloudTalk suits teams that care about published security documents and number coverage in many countries. Essential at €29 is the entry point for IVR and skill routing, and a power dialer is a €15 add-on below Expert. Listening, whispering, barging, wallboards and WhatsApp need Expert at €49 with a 3-user minimum. The catch: its terms name no uptime percentage.

## 3. Ringover

Best for: Teams of three or more that want recording and an IVR on the cheapest plan. Ringover suits small teams that want recording, an IVR and queues without paying for a higher tier, as long as they have three users and accept a 12-month term. Supervisor coaching, the dialer and the live dashboard need Business at $49. The terms name a 99.95% monthly availability target with credits if it is missed. The catch: the security page names no SOC 2 or ISO 27001 certification.

## 4. Dialpad

Best for: Small teams that want recording and an auto attendant from $15 a user. Dialpad suits small teams that need a phone system with recording and a menu at $15 a user, and larger teams that move up to Support for queues and monitoring. Integrations with Salesforce, HubSpot, Zoho CRM and Zendesk are listed. The catch: the contact center line starts at $80 a user, and the other Support tiers need a sales call.

## 5. JustCall

Best for: Small sales and support teams that want SMS, WhatsApp and CRM links. JustCall suits small teams that want calling, SMS and WhatsApp at $29 a user, with links to five named CRMs and help desks. Pro adds the power dialer and pause-and-resume recording. The catch: the terms name no uptime percentage, and single sign-on is limited to Business plans without SAML named.

## 6. Aircall

Best for: Small teams that want recording, IVR and CRM links from the first plan. Aircall suits small teams that want the calling basics, SMS and named CRM links without a sales call. Essentials is $30 a user, and Professional at $50 adds the dialer and coaching tools. The catch: every plan needs at least 3 licences, SAML sign-in is Enterprise only, and no uptime percentage appears in the terms.

## 7. Nextiva

Best for: Small teams that want recording, call menus and chat on a published per-user price. Nextiva suits small teams that want recording, call menus, chat, text and messaging apps under one published per-user price. Engage at $25 covers the basics, while queues with skills routing sit on Scale at $75. The catch: the pricing page prints no minimum team size, no uptime percentage in the terms, and dialer plans are quote-only.

## 8. Freshcaller

Best for: Teams that want a free start and a phone line tied to a help desk. Freshcaller suits teams that want a free plan and a low-cost start, especially if they already use Freshworks tools. Pro at $39 adds IVR, monitoring and pausing recordings. The catch: the vendor lists no power dialer, SMS or WhatsApp, and call transcription is on request for Enterprise only.

## 9. RingCX

Best for: Contact centers that want queues, dialers and many channels in one product. RingCX suits contact centers that want queues, skills routing, dialers and 20+ digital channels from the first tier, at $65 a user. Supervisors can listen, whisper and barge in. The catch: the lowest price is above $50, no seat minimum or free trial is printed, and the Enterprise tier is quote-only.

## 10. Zoom Contact Center

Best for: Teams that already use Zoom and want a contact center with published list prices. Zoom Contact Center suits teams that want IVR, transcription and a dialer from one vendor with list prices on the page. Premium at $99 adds dialers and email, and the API documents recording, skills and queues. The catch: the plan page does not list call recording, the terms name no uptime percentage, and the entry price is $69 per user.