---
title: Best Customer Feedback Software
canonical: https://saasranked.com/best/customer-feedback-software/
facts_checked: 2026-10-09
---

# Best Customer Feedback Software

Collect customer ideas and requests in one place, let people vote, and show what you will build. 10 customer feedback tools ranked by points out of 100 from 17 published rules. Method: https://saasranked.com/best/customer-feedback-software/how-we-score/

| # | Product | Points | Collect and vote | Roadmap and updates | Connections | Security and data | Price | Cheapest paid plan |
|---|---|---|---|---|---|---|---|---|
| 1 | [Featurebase](https://saasranked.com/software/featurebase.md) | 95 | 24/24 | 17/17 | 19/19 | 12/15 | 23/25 | $29/mo |
| 2 | [Sleekplan](https://saasranked.com/software/sleekplan.md) | 88 | 24/24 | 17/17 | 17/19 | 5/15 | 25/25 | $13/mo |
| 3 | [Canny](https://saasranked.com/software/canny.md) | 82 | 24/24 | 17/17 | 19/19 | 5/15 | 17/25 | $79/mo |
| 4 | [Upvoty](https://saasranked.com/software/upvoty.md) | 78 | 24/24 | 17/17 | 17/19 | 5/15 | 15/25 | $15/mo |
| 5 | [Frill](https://saasranked.com/software/frill.md) | 75 | 21/24 | 17/17 | 19/19 | 5/15 | 13/25 | $25/mo |
| 6 | [UserJot](https://saasranked.com/software/userjot.md) | 73 | 21/24 | 17/17 | 7/19 | 5/15 | 23/25 | $29/mo |
| 7 | [Aha! Ideas](https://saasranked.com/software/aha-ideas.md) | 69 | 24/24 | 11/17 | 17/19 | 12/15 | 5/25 | $117/mo |
| 8 | [FeedBear](https://saasranked.com/software/feedbear.md) | 66 | 21/24 | 17/17 | 8/19 | 5/15 | 15/25 | $15/mo |
| 9 | [Fider](https://saasranked.com/software/fider.md) | 58 | 15/24 | 8/17 | 9/19 | 3/15 | 23/25 | $25/mo |
| 10 | [Rapidr](https://saasranked.com/software/rapidr.md) | 57 | 20/24 | 14/17 | 8/19 | 5/15 | 10/25 | $49/mo |

## 1. Featurebase

Best for: Teams that want feedback, changelog and a help desk in one product. Featurebase suits teams that want one tool for support, a voting portal, a roadmap and a changelog, starting free for a single seat. Growth at $29 per seat a month covers the API and integrations. The catch: the pricing page is built around a help desk, with $0.49 per AI resolution, and shows no feedback limits per plan.

## 2. Sleekplan

Best for: Small teams that want a free voting board and a cheap step up to roadmap and API. Sleekplan suits small teams: the board is free, paid plans start at $13 a month, and tracked users are unlimited. It documents merge, CSV export, an API and MRR on each request. The catch: it lists no Zendesk integration, and its trust page shows ISO 27001 as started, with no SOC 2.

## 3. Canny

Best for: Product teams that want a voting board with many integrations. Canny suits teams that want a voting board, public roadmap and changelog with a usable free tier. The Free plan has no time limit, and Pro lists Jira and Zapier among its integrations. The catch: Pro costs $79 a month, the price rises as tracked users grow, and Canny names SOC 2 without a type.

## 4. Upvoty

Best for: Small product teams that want a low-cost board with Jira and Slack links. Upvoty suits small teams that want voting, a roadmap and a changelog at a low price, with Jira and Slack connected. It also lets you sort requests by the revenue of the people who voted. The catch is the lack of a free plan and no named SOC 2 or ISO certification.

## 5. Frill

Best for: Small SaaS teams that want voting, roadmap and SSO from the first paid plan. Frill suits small teams that want a voting board on its own domain, a roadmap and announcements at a flat monthly price. SSO, a REST API and CSV export are documented. The catch: there is no free plan, and the pages name SOC 2 only under Enterprise without saying Type II.

## 6. UserJot

Best for: Small SaaS teams that want a free board, roadmap and widget. UserJot suits small teams that want a capped but usable free board with a roadmap, changelog and widget. Merging duplicates moves their votes to the original request. The catch is a short integration list, with Slack the only one of the five tools we count, and no named SOC 2 or ISO 27001 certification.

## 7. Aha! Ideas

Best for: Product teams that already plan work in Aha! tools. Aha! Ideas suits teams that want customers to vote on ideas inside a wider planning suite, with portal sign-in by SAML, OpenID Connect or JWT. The catch: three paid users are the minimum, so the smallest team pays $117 a month on annual billing, and the widget and custom domain need Advanced.

## 8. FeedBear

Best for: Small SaaS teams that want a board, roadmap and changelog at a low flat price. FeedBear suits small teams that want a voting board, a public roadmap and a changelog for $15 a month. The widget, merging and voter emails are covered. The catch: no free plan, no documented public API or CSV export, and no named SOC 2 or ISO 27001 report.

## 9. Fider

Best for: Teams that want a simple voting board, a free hosted plan or open-source code they can run themselves. Fider suits teams that want a plain voting board with a free hosted plan or open-source code to run themselves. It documents an API, webhooks and duplicate merging. The catch: the pages show no changelog, widget, SAML sign-on or SOC 2 report, and the roadmap page needs Pro.

## 10. Rapidr

Best for: Product teams that want boards, a roadmap and release notes with Jira and Slack connections. Rapidr suits product teams that want a voting board, roadmap and release notes with Jira and Slack links, starting at $49 a month. Business adds SAML and JWT sign-on and customer segmentation. The catch: no free plan, no yearly price and no named SOC 2 Type II or ISO 27001 report.