--- title: Best Knowledge Base Software canonical: https://saasranked.com/best/knowledge-base-software/ facts_checked: 2026-10-09 --- # Best Knowledge Base Software Publish a help centre where customers find answers to their own questions, and keep the articles accurate. 11 knowledge base tools ranked by points out of 100 from 16 published rules. Method: https://saasranked.com/best/knowledge-base-software/how-we-score/ | # | Product | Points | Price | Publishing | Readers and reports | Access and data | Security | Cheapest paid plan | |---|---|---|---|---|---|---|---|---| | 1 | [ProProfs Knowledge Base](https://saasranked.com/software/proprofs-knowledge-base.md) | 81 | 12/18 | 28/28 | 18/18 | 23/28 | 0/8 | $49/mo | | 2 | [GitBook](https://saasranked.com/software/gitbook.md) | 77 | 12/18 | 22/28 | 12/18 | 23/28 | 8/8 | $77/mo | | 3 | [Archbee](https://saasranked.com/software/archbee.md) | 73 | 6/18 | 28/28 | 8/18 | 23/28 | 8/8 | $80/mo | | 4 | [Helpjuice](https://saasranked.com/software/helpjuice.md) | 70 | 1/18 | 28/28 | 18/18 | 23/28 | 0/8 | $249/mo | | 5 | [Document360](https://saasranked.com/software/document360.md) | 70 | 0/18 | 21/28 | 18/18 | 23/28 | 8/8 | Not published | | 6 | [HelpDocs](https://saasranked.com/software/helpdocs.md) | 65 | 3/18 | 21/28 | 18/18 | 23/28 | 0/8 | $99/mo | | 7 | [Mintlify](https://saasranked.com/software/mintlify.md) | 65 | 6/18 | 21/28 | 14/18 | 16/28 | 8/8 | $450/mo | | 8 | [ReadMe](https://saasranked.com/software/readme.md) | 64 | 7/18 | 22/28 | 4/18 | 23/28 | 8/8 | $250/mo | | 9 | [BookStack](https://saasranked.com/software/bookstack.md) | 58 | 18/18 | 8/28 | 4/18 | 28/28 | 0/8 | $0 | | 10 | [KnowledgeOwl](https://saasranked.com/software/knowledgeowl.md) | 58 | 3/18 | 14/28 | 18/18 | 23/28 | 0/8 | $90/mo | | 11 | [Heroic Knowledge Base](https://saasranked.com/software/heroic-knowledge-base.md) | 53 | 9/18 | 21/28 | 18/18 | 5/28 | 0/8 | $14.08/mo | ## 1. ProProfs Knowledge Base Best for: Very small teams that want to start free and pay per author. ProProfs Knowledge Base suits a one-person team that wants a free start and a public help centre, with 60+ languages and reader ratings available. Costs grow per author: Essentials is $49 for each. The catch: the pricing page lists approval workflow only on the top tier, and Free stops at 1 author and 25 pages. ## 2. GitBook Best for: Product and developer documentation teams that want change requests and Git sync. GitBook suits documentation teams that want a free start, Git sync, reviewer-gated change requests and a docs API. The catch is that Free is single-user and has no custom domain, and SAML SSO and visitor authentication sit on the upper plans. Its docs do not say whether the search report lists searches with no results. ## 3. Archbee Best for: Product teams that need review rules and a docs widget. Archbee suits product-documentation teams that want a hosted help centre with a custom domain and revision history from $80 a month. The Reviewer approval flow, search reports and translations need Scaling at $350 a month, and SAML sign-on needs a quoted Enterprise plan. There is no free plan, the page does not state how many editors the starting prices include, and the platform's source code is not among the vendor's public repositories. ## 4. Helpjuice Best for: Companies that want an editorial review step and an API and can pay a flat fee. Helpjuice suits teams that want review and approval, SAML sign-in, an article API and a help centre on their own subdomain, and can afford a flat monthly fee. The catch is price: the cheapest plan is $249 a month, with no free plan and no certification named on the pages we read. ## 5. Document360 Best for: Teams that want custom workflow statuses, reader groups and SSO and are happy to get a quote. Document360 suits teams that want custom workflow statuses, reader-specific access and SSO for a public or private help site. It publishes no prices, so you cannot compare cost before talking to the vendor, and it shows no free plan. Its workflow docs describe no required approval step before publishing. ## 6. HelpDocs Best for: Small support teams that want a flat-fee public help centre. HelpDocs suits teams that want a public help centre at a flat price, with readers never counted. It covers versions, search reports, feedback, roles and SAML or OIDC sign-in. The catch: there is no free plan, no documented named-reviewer approval step, and no SOC 2 or ISO 27001 report yet. ## 7. Mintlify Best for: Teams that keep docs in Git and want a free start. Mintlify suits teams that write help content in Git and want a free plan with a custom domain. Search reports and feedback need Pro at $450 a month, and role-based access control and SSO need a quoted Enterprise contract. Articles are managed through Git or the web editor, and the documented API triggers builds and reads content. ## 8. ReadMe Best for: Developer-docs teams that want reviews and Git sync. ReadMe suits developer-docs teams that want a free start with a custom domain, then branches and reviews on Pro. The step from free to $250 a month is large, and roles, approval rules, translations and SAML sign-on need a quoted Enterprise plan. Access control covers the whole site rather than single sections, and its public GitHub repositories are tools and libraries, not the platform. ## 9. BookStack Best for: Teams that can run their own server and want a free documentation site. BookStack suits teams that can host a PHP and MySQL or MariaDB app and want a free, open-source documentation site with custom roles, SSO and an API. An admin can make the whole site publicly viewable. The catch: the pages we read show no search reports, reader feedback, help widget or approval workflow, and the project runs no hosting. ## 10. KnowledgeOwl Best for: Small teams that need roles, version review and private content. KnowledgeOwl suits small teams that want custom author roles, revision history, private articles and SAML sign-in at a public price. Basic covers one knowledge base and one author, and each extra costs more. The catch: no free plan, no documented multi-language feature, and no SOC 2 report yet. ## 11. Heroic Knowledge Base Best for: WordPress site owners who want a help centre on their own domain. Heroic Knowledge Base suits owners of WordPress sites who want a help centre on their own domain with unlimited editors. Search reports, feedback and login-only access need Plus or higher. The catch: there is no free plan, the price doubles after the first year, and its pages do not describe an API or single sign-on.