---
title: Aircall
canonical: https://saasranked.com/software/aircall/
category: Call Center Software
points: 65
rank: 6 of 10
facts_checked: 2026-10-09
---

# Aircall

Cloud phone system for support and sales teams, priced per user with a three-user minimum.

65 points out of 100. #6 of 10 call center software products. Vendor: Aircall. Website: https://aircall.io/

- Essentials costs $30 per user a month billed yearly, with a minimum of 3 licences [1].
- Essentials includes call recording, IVR, call queuing, SMS and transcription; whisper and barge start on Professional at $50 [1].
- Integrations are listed for Salesforce, HubSpot, Zoho CRM, Pipedrive and Zendesk [3].
- Aircall says it is SOC 2 Type 2 compliant, and SAML sign-in is an Enterprise feature [4][1].
- WhatsApp is a $10 per seat monthly add-on, and the power dialer needs Professional [1].

Verdict: Aircall suits small teams that want the calling basics, SMS and named CRM links without a sales call [1][3]. Essentials is $30 a user, and Professional at $50 adds the dialer and coaching tools [1]. The catch: every plan needs at least 3 licences, SAML sign-in is Enterprise only, and no uptime percentage appears in the terms [1][7]. Best for: Small teams that want recording, IVR and CRM links from the first plan.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and trial | Cheapest plan with recording and IVR | $30/mo | 6/12 | Essentials, $30 per licence a month billed yearly; lists recording and IVR [1]. |
| Price and trial | Smallest team you can buy for | 3 | 2/4 | FAQ says all plans require a minimum of 3 licences [1]. |
| Price and trial | Free trial | Not published | 0/3 | Pricing offers free access before buying, but states no trial length or card terms [1]. |
| Price and trial | Free plan | No | 0/3 | Pricing lists three plans, all paid or quoted; none is free [1]. |
| Calling | Call recording | Yes | 3/3 | Call recording is included in Essentials, Professional and Enterprise [1]. |
| Calling | IVR menu | Yes | 5/5 | Essentials lists IVR and basic call flow [1]. |
| Calling | Call queues | Yes | 5/5 | Call queuing holds callers until an agent is free; flexible distribution rules in all plans [2][1]. |
| Calling | Skills-based routing | Yes | 3/3 | Calls can be routed to teams grouped by language, skill or any other trait [2]. |
| Calling | Power or progressive dialer | Yes | 6/6 | Professional lists PowerDialer [1]. |
| Calling | Listen, whisper and barge | Yes | 4/4 | Professional lists live monitoring and 'call whispering & barge call'; listening is not named separately [1]. |
| Channels | Messaging channels | SMS, WhatsApp | 4/8 | SMS and MMS are included; WhatsApp is a $10 seat add-on. Email and live chat are not listed [1][2]. |
| Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk | 10/10 | Integrations page lists Salesforce, HubSpot, Zoho CRM, Pipedrive and Zendesk CTI [3]. |
| Integrations and reports | Public API documentation | Yes | 3/3 | Public REST API reference lists call endpoints such as List all Calls [6]. |
| Integrations and reports | Live wallboard | Not published | 0/4 | Not published: pages mention live monitoring metrics, not waiting calls or agent status on a wallboard [1][2]. |
| Integrations and reports | Call transcripts | Yes | 3/3 | Call transcription is included in all three plans [1]. |
| Reach and uptime | Countries with phone numbers | 100 | 6/6 | Features page: local and international numbers in 100+ countries [2]. |
| Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published in the terms; the security page states 99.95% uptime but not as an SLA [4][7]. |
| Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Security page says Aircall is SOC 2 Type 2 compliant [4]. |
| Security | Single sign-on (SAML) | No | 0/4 | SAML single sign-on is Enterprise only, sold through sales, so it does not count under our rule [1][4]. |
| Security | Pause recording for card payments | Not published | 0/3 | No pause or mask feature appears on the pricing or features pages; the terms bar using recording for card details [1][7]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Essentials | $30/user/month [1] | $30 |
| Professional | $50/user/month [1] | $50 |
| Enterprise | Custom [1] | - |

Prices are per licence, billed annually; monthly billing is offered and annual billing saves 25% [1]. Phone numbers, usage and add-ons cost extra [1].

## Strengths

- Recording, IVR, call queuing, SMS and call transcription are included in the $30 Essentials plan [1].
- Lists integrations for all five named CRM and help desk tools [3].
- REST API reference is public and covers calls [6].
- Names SOC 2 Type 2 compliance on its security page [4].
- Says local and international numbers are available in 100+ countries [2].

## Limits

- All plans need at least 3 licences [1].
- The power dialer, whispering and barge are not in Essentials [1].
- SAML single sign-on is limited to Enterprise, which is sold through sales [1].
- WhatsApp costs $10 per seat a month extra [1].
- The security page says its programme is aligned with ISO 27001, not certified [4].

## Vendor claims (not scored)

- Aircall says it has 99.95% uptime [4].

## Sources

1. [Aircall pricing](https://aircall.io/pricing/), Aircall, accessed 2026-10-09
2. [Aircall features](https://aircall.io/features/), Aircall, accessed 2026-10-09
3. [Aircall integrations](https://aircall.io/integrations/), Aircall, accessed 2026-10-09
4. [Aircall security](https://aircall.io/security/), Aircall, accessed 2026-10-09
5. [Aircall developer portal](https://developer.aircall.io/), Aircall, accessed 2026-10-09
6. [Aircall API reference](https://developers.aircall.io/api-references), Aircall, accessed 2026-10-09
7. [Aircall legal documents](https://legal.aircall.io/), Aircall, accessed 2026-10-09