---
title: AiSensy
canonical: https://saasranked.com/software/aisensy/
category: WhatsApp Customer Service Software
points: 69
rank: 7 of 11
facts_checked: 2026-10-09
---

# AiSensy

WhatsApp-only broadcast and team inbox tool with a free plan that includes the WhatsApp Business API.

69 points out of 100. #7 of 11 WhatsApp customer service platforms. Vendor: AiSensy. Website: https://aisensy.com/

- The Free Forever plan includes the WhatsApp Business API and a live chat inbox for $0 [1].
- Basic costs $486 a year ($45 billed monthly) and includes an owner plus 5 agents [1].
- Extra agents cost $20 a month each on Basic [1].
- Smart agent routing and custom agent rules start on Pro at $99 a month billed monthly [1].
- The homepage offers a 14-day free trial [3].

Verdict: AiSensy suits small teams that only need WhatsApp and want a free start, low-cost broadcasts and a shared inbox [1][3]. Basic covers 3 agents at $40.50 a month billed yearly, and its FAQ says message credits are charged directly by Meta [1][2]. The catch: its pages list no channel besides WhatsApp and name no internal-notes feature, survey feature or SOC 2 or ISO 27001 claim [1][3][5]. Best for: Small teams that want WhatsApp broadcasts and a shared inbox at a low price.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and fees | Cheapest plan for 3 agents | $40.50/mo | 12/12 | Basic, $486 a year billed yearly; includes an owner and 5 agents. AiSensy charges no fee to procure the API [1][2]. |
| Price and fees | Price of one more agent | $20/mo | 1/3 | Basic page text: extra agents are $20 per month each [1]. |
| Price and fees | Free plan with WhatsApp | Yes | 3/3 | Free Forever plan includes a free WhatsApp Business API and a live chat dashboard to reply to chats [1]. |
| Price and fees | Free trial of 7 days or more | Yes | 2/2 | Homepage shows a 'Start 14-Day FREE Trial' button [3]. |
| Price and fees | Meta message fees | at_cost | 6/6 | Pricing FAQ says conversation credits 'are charged directly by Meta'; AiSensy charges nothing to procure the API [2]. |
| Team inbox | Automatic chat assignment | Yes | 6/6 | Pro lists Smart Agent Routing, which assigns each incoming chat to a suitable available agent, plus custom agent rules [1]. |
| Team inbox | Internal notes | Not published | 0/3 | Not published on the vendor's pricing page or help article list [1][6]. |
| Team inbox | Satisfaction survey on WhatsApp | Not published | 0/3 | Not published on the vendor's pricing or WhatsApp Business API pages [1][4]. |
| Team inbox | Agent and response-time reports | Not published | 0/5 | Pricing lists campaign, user and overview reports and campaign analytics; per-agent or response-time reports are not named [1][4]. |
| Team inbox | Agent mobile app | Yes | 3/3 | App Store listing says you can add unlimited agents to your WhatsApp inbox; Android and iOS apps are linked on the site [8][1]. |
| Automation and broadcasts | No-code chatbot builder | Yes | 8/8 | No-code drag-and-drop WhatsApp chatbot builder, sold as an add-on at $80 a month [1]. |
| Automation and broadcasts | AI agent from your help content | Yes | 7/7 | AI Agent Builder add-on, $50 a month with 1,000 AI messages and knowledge-base Q&A [1]. |
| Automation and broadcasts | Template broadcasts | Yes | 7/7 | Basic and above include broadcasting and retargeting; Free Forever does not [1]. |
| Channels and integrations | Keeps the WhatsApp Business app | Yes | 4/4 | FAQ says you can now have the WhatsApp Business app and API on the same number [4]. |
| Channels and integrations | Other channels | None | 0/6 | Integrations and product pages list WhatsApp only; none of the six channels appear as inbox channels [5][4]. |
| Channels and integrations | Named integrations | Shopify, Zapier, HubSpot | 6/8 | Integrations page lists Shopify and Zapier cards and names HubSpot with Zapier; the API page names HubSpot. Salesforce is absent [5][4]. |
| Channels and integrations | Public API and webhooks | Yes | 4/4 | API reference documents a public campaign endpoint [7]; the Project Webhook page says webhooks give real-time project updates [9]; Premium lists 1 webhook [1]. |
| Security and trust | SOC 2 Type II or ISO 27001 | Not published | 0/5 | Not published on the vendor's homepage or pricing page [3][1]. |
| Security and trust | Open source | Not published | 0/3 | Not published on the vendor's homepage or pricing page [3][1]. |
| Security and trust | Single sign-on | Not published | 0/2 | Enterprise plan (custom terms) lists 'SSO & Audit Logs' but names no SAML or OIDC [1]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free Forever | Free [1] | $0 |
| Basic | $486/year ($45/month billed monthly) [1] | $40.50 |
| Pro | $1,069.20/year ($99/month billed monthly) [1] | $89.10 |
| Premium | $3,229.20/year ($299/month billed monthly) [1] | $269.10 |
| Unlimited | $9,709.20/year ($899/month billed monthly) [1] | $809.10 |

WhatsApp message credits are recharged separately and priced by country [1]. AiSensy says it charges nothing to procure the WhatsApp Business API [2].

## Strengths

- Free Forever plan with the WhatsApp Business API and a live chat dashboard [1].
- Basic includes 5 agents, and the price for 3 agents stays at $40.50 a month billed yearly [1].
- Coexistence: the WhatsApp Business app and API can share one number [4].
- Drag-and-drop no-code chatbot builder and an AI agent builder are sold as add-ons [1].

## Limits

- WhatsApp is the only inbox channel its integrations and product pages list [5][4].
- Broadcasting is not available on the Free Forever plan [1].
- The chatbot builder ($80 a month) and AI agent ($50 a month) are paid add-ons on top of any plan [1].
- No SOC 2 Type II or ISO 27001 claim found on its homepage or pricing page [3][1].

## Vendor claims (not scored)

- AiSensy says 230,000+ businesses in 68+ countries trust it [1].

## Sources

1. [AiSensy Pricing Plans in USD](https://aisensy.com/pricing/usd), AiSensy, accessed 2026-10-09
2. [AiSensy Pricing Plans](https://aisensy.com/pricing), AiSensy, accessed 2026-10-09
3. [AiSensy](https://aisensy.com/), AiSensy, accessed 2026-10-09
4. [WhatsApp Business API](https://aisensy.com/whatsapp-business-api), AiSensy, accessed 2026-10-09
5. [AiSensy integrations](https://aisensy.com/integrations), AiSensy, accessed 2026-10-09
6. [Platform Features and Other FAQs](https://wiki.aisensy.com/en/collections/13179260-platform-features-other-faqs), AiSensy Help Center, accessed 2026-10-09
7. [API reference docs](https://wiki.aisensy.com/en/articles/11501889-api-reference-docs), AiSensy Help Center, accessed 2026-10-09
8. [AiSensy on the App Store](https://apps.apple.com/in/app/aisensy/id6711351197), Apple App Store, accessed 2026-10-09
9. [Project Webhook](https://aisensy.stoplight.io/docs/project-api/56ea5a8f1cc9a-project-webhook), AiSensy API docs, accessed 2026-10-09