---
title: CallHippo
canonical: https://saasranked.com/software/callhippo/
category: Call Center Software
points: 81
rank: 1 of 10
facts_checked: 2026-10-09
---

# CallHippo

Cloud phone and call center from $19 a user a month, with recording and IVR on the $30 Professional plan and a 10-day trial without a card.

81 points out of 100. #1 of 10 call center software products. Vendor: CallHippo. Website: https://callhippo.com/

- Professional costs $30 a user a month billed yearly and is the cheapest plan listing call recordings and IVR [1][2].
- A 10-day free trial needs no credit card [1].
- The Basic plan is free only for the first 6 months, after which users must move to Starter [1].
- Pro Suite Silver ($40) lists call queue and live listening; Platinum ($48) adds whisper and barge [1][3][14].
- The vendor lists local numbers in 150+ countries and a SOC 2 Type II statement [5][6].

Verdict: CallHippo suits small teams that want an inexpensive plan with recording and IVR, a public API and SAML single sign-on [1][8][11]. Queues and live listening start in the separate Pro Suite line at $40 a user, with whisper and barge at $48 [1][3][14]. The catch: Basic is free for 6 months only, and neither the terms nor the security page name an uptime percentage [1][5][13]. Best for: Small teams that want a low entry price and published SAML single sign-on.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and trial | Cheapest plan with recording and IVR | $30/mo | 6/12 | Professional, $30 per user a month billed yearly; it lists call recordings and multilingual IVR [1][2]. |
| Price and trial | Smallest team you can buy for | Not published | 0/4 | Not published on the vendor's pricing page; only Enterprise prints a minimum, of 50 users [1]. |
| Price and trial | Free trial | Yes | 3/3 | The top of the pricing page says 10-day free trial and no credit card needed [1]. |
| Price and trial | Free plan | No | 0/3 | A footnote says Basic is free for the first 6 months, after which users must upgrade to Starter [1]. |
| Calling | Call recording | Yes | 3/3 | Call recordings are listed on Professional and above; Pro Suite Silver lists free recordings [1]. |
| Calling | IVR menu | Yes | 5/5 | Multilingual IVR is listed on Professional, and multilevel IVR on Ultimate [1]. |
| Calling | Call queues | Yes | 5/5 | Pro Suite Silver lists call queue; the pricing page names simultaneous, round robin, priority or availability routing [1][14]. |
| Calling | Skills-based routing | Yes | 3/3 | Skill-based call routing is listed on every Pro Suite plan, from Bronze [1]. |
| Calling | Power or progressive dialer | Yes | 6/6 | Auto Dialer, which dials an uploaded list number by number, is listed on Pro Suite Platinum ($48) and links to the power dialer page [14][4]. |
| Calling | Listen, whisper and barge | Yes | 4/4 | Pro Suite Platinum lists live call listening and joining, call whisper and call barging [1][14]. |
| Channels | Messaging channels | SMS, WhatsApp, Live chat, Email | 8/8 | Pricing lists SMS and WhatsApp Business API; the Omnichannel Inbox page names live chat and email as supported channels [1][7]. |
| Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk | 10/10 | The pricing page names all five among its integrations [1]. |
| Integrations and reports | Public API documentation | Yes | 3/3 | The Swagger API reference opens without a login and documents calls, contacts, SMS and campaigns [8]. |
| Integrations and reports | Live wallboard | Yes | 4/4 | Help pages describe waiting callers in the Live Calls section and a Monitor Users view of agent status [9][10]. |
| Integrations and reports | Call transcripts | Yes | 3/3 | Call transcription is listed on Professional and on every Pro Suite plan [1]. |
| Reach and uptime | Countries with phone numbers | 150 | 6/6 | The home page says local, toll-free and mobile numbers in 150+ countries [6]. |
| Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published on the vendor's terms or security page; the pricing page lists SLA only as a plan feature [13][5][1]. |
| Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | The security page says CallHippo is SOC 2 Type II compliant [5]. |
| Security | Single sign-on (SAML) | Yes | 4/4 | Ultimate and Pro Suite Platinum list SSO; a help page sets up SAML sign-in with Microsoft Entra ID [1][11]. |
| Security | Pause recording for card payments | Yes | 3/3 | Pause & Resume Recording is listed from Pro Suite Silver; the vendor's recording page lists pause and resume controls for PCI compliance handling [1][12]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Basic | $0 for 6 months [1] | $0 |
| Starter | $19/user/month [1][2] | $19 |
| Professional | $30/user/month [1][2] | $30 |
| Ultimate | $42/user/month [1][2] | $42 |
| Pro Suite Silver | $40/user/month [1][3][14] | $40 |
| Pro Suite Platinum | $48/user/month [1][3][14] | $48 |
| Enterprise | Custom [1] | - |

US and Canada prices come from the plan data files the pricing page loads; the yearly price is used, and monthly billing costs more [2][3]. Pro Suite Bronze costs $32 but lists recording only as a paid add-on at $0.005 a minute [1][3].

## Strengths

- Professional ($30) lists recordings, multilingual IVR and call transcription [1].
- The Pro Suite Platinum plan lists live listening, whispering and barging [1].
- Pricing lists Salesforce, HubSpot, Zoho, Pipedrive and Zendesk integrations [1].
- A public API reference covers calls, contacts, SMS and campaigns [8].
- Help pages cover SAML single sign-on setup with Microsoft Entra ID [11].

## Limits

- The free Basic plan lasts 6 months, then users must move to Starter [1].
- Call queue starts at Pro Suite Silver ($40 a user); skill routing starts at Bronze ($32) [1][3][14].
- Neither the terms nor the security page name an uptime percentage [5][13].
- The pricing page prints no minimum number of users for Professional [1].
- Phone numbers and usage charges are billed on top of the per-user price [1].

## Vendor claims (not scored)

- CallHippo says more than 5,000 businesses use it [1].

## Sources

1. [CallHippo Pricing Plans](https://callhippo.com/pricing/), CallHippo, accessed 2026-10-09
2. [Business phone plan prices (Starter, Professional, Ultimate)](https://media.callhippo.com/chAdmin/plan-essential-pricing.json), CallHippo, accessed 2026-10-09
3. [Pro Suite plan prices (Bronze, Silver, Platinum)](https://r2chadmin.callhippo.com/plan-pro-suite-pricing.json), CallHippo, accessed 2026-10-09
4. [Power Dialer](https://callhippo.com/power-dialer/), CallHippo, accessed 2026-10-09
5. [Security](https://callhippo.com/security/), CallHippo, accessed 2026-10-09
6. [CallHippo home page](https://callhippo.com/), CallHippo, accessed 2026-10-09
7. [Omnichannel Communication Platform](https://callhippo.com/omnichannel-communication-platform/), CallHippo, accessed 2026-10-09
8. [Callhippo Developer API](https://web.callhippo.com/api-docs/), CallHippo, accessed 2026-10-09
9. [Call Queue](https://help.callhippo.com/call-queue/), CallHippo Help Center, accessed 2026-10-09
10. [Monitor Users](https://help.callhippo.com/monitor-users/), CallHippo Help Center, accessed 2026-10-09
11. [Entra ID SSO](https://help.callhippo.com/entra-id-sso/), CallHippo Help Center, accessed 2026-10-09
12. [Call Recording](https://callhippo.com/call-recording/), CallHippo, accessed 2026-10-09
13. [Terms of Service](https://callhippo.com/terms/), CallHippo, accessed 2026-10-09
14. [Pro Suite plan comparison data](https://resources.callhippo.com/pricingdata/pricing-json/ch_pricingPlan_19_09_24.json), CallHippo, accessed 2026-10-09