--- title: Chaport canonical: https://saasranked.com/software/chaport/ category: Live Chat Software points: 60 rank: 10 of 12 facts_checked: 2026-10-09 --- # Chaport Live chat with a free plan for 2 operators, paid plans that include several seats, and apps for Windows, Mac and phones. 60 points out of 100. #10 of 12 live chat tools. Vendor: Chaport Inc.. Website: https://www.chaport.com/ - The Free plan has 2 operators, unlimited chats and websites, and keeps 60 days of chat history [1][7]. - Pro costs EUR 29 a month billed yearly (EUR 39 billed monthly) and includes 4 operators [1]. - Pro and Unlimited keep chat history without a limit [7]. - Apps are listed for Windows, Mac, iOS and Android; no Linux app is listed [2]. - Email and Facebook Messenger conversations reach the same inbox [3][8]. Verdict: Chaport suits small teams that want a permanent free plan [10], then a flat price for 4 operators: EUR 29 a month billed yearly on Pro [1]. Assignment rules and shared saved replies are listed, and Windows, Mac and phone apps exist [1][2]. The catch: Free keeps only 60 days of history, chatbots are scenario-based with no AI agent listed, and the GDPR page names no SOC 2 or ISO 27001 [1][5][6][7]. Best for: Small teams that want a free start and a low flat price for 4 operators. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Yes | 8/8 | Free plan with 2 operators and unlimited chats; after the trial the account moves to Free, which the FAQ says stays available forever [1][10]. | | Price | Cost for 3 agents | $32.44/mo | 9/12 | Pro, EUR 29 a month billed yearly, includes 4 operators so 3 agents fit [1]. Converted at €1 = $1.1186 [13]. | | Chat handling | Chat history kept | under_year | 1/5 | The Free plan keeps correspondence history for 60 days; Pro and Unlimited keep it without a limit [7]. | | Chat handling | Shared saved replies | Yes | 4/4 | The comparison table lists shared saved replies that can be shared with all operators, on Unlimited [1]. | | Chat handling | Routing rules | Yes | 8/8 | Assignment rules assign chats to operators or teams by visitor info and message text; Unlimited [1]. | | Chat handling | Offline message form | Yes | 4/4 | Offline messages: receive messages when all operators are offline. An email notice goes to the account email [1][12]. | | Visitors | Visitor location shown | Not published | 0/3 | Detailed visitor info lists visitor language, location, browser and start page. The page does not say country or city [1]. | | Visitors | Live visitor list | Not published | 0/5 | Not published on the pricing page, which lists only per-chat visitor behaviour [1]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Auto-invitations are automatic pop-up messages that start chats; Pro and above. Free has one default branded invitation [1]. | | Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | The download page links a Windows installer, a Mac app, an App Store app and a Google Play app [2]. | | Apps and channels | Other channels in the inbox | Email, Facebook Messenger | 4/8 | Email and Facebook arrive in Chaport; the Facebook guide names Messenger. WhatsApp and Instagram are not listed [3][8]. | | Data and trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's GDPR page [5]. | | Data and trust | Data processing agreement | Yes | 4/4 | Chaport prepared a Data Processing Addendum and asks customers to email a request to sign it [5]. | | Data and trust | Two-factor sign-in for agents | Not published | 0/4 | Not published on the vendor's pages [5][9]. | | Connections | Named integrations | Shopify, WordPress, Zapier | 3/6 | The integrations page lists Shopify, WordPress and Zapier; WooCommerce and Slack are not listed. Wix has an install guide only [4][9]. | | Connections | Public API or webhooks | Yes | 4/4 | The pricing table lists a REST and JavaScript API, from Pro [1]. | | Connections | Remove vendor branding | Not published | 0/3 | Not published on the vendor's pages [1][9]. | | Connections | AI agent for chat | Not published | 0/5 | The chatbot page describes button-based scenario bots. No Chaport product page mentions AI [6]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1][7] | $0 | | Pro | EUR 29/month billed yearly [1] | - | | Unlimited | EUR 99/month billed yearly [1] | - | The pricing page shows euros only. Other Chaport pages quote dollar figures that differ from it, so we use the pricing page [1][3][6]. ## Strengths - The Free plan has no time limit and includes 2 operators and unlimited chats [1]. - Pro includes 4 operators for EUR 29 a month billed yearly [1]. - Windows, Mac, iOS and Android apps are available to download [2]. - Assignment rules and automatic operator assignment are listed [1]. - Chaport offers a data processing addendum on request [5]. ## Limits - The Free plan keeps chat history for only 60 days [7]. - Chatbots are button-based scenarios; the chatbot page does not mention AI [6]. - No SOC 2 Type II or ISO 27001 is named on the GDPR page [5]. - Shared saved replies, assignment rules and teams need the Unlimited plan [1]. - No Linux app is listed [2]. ## Vendor claims (not scored) - Chaport says over 100,000 teams use it [11]. ## Sources 1. [Chaport pricing and plans comparison](https://www.chaport.com/pricing), Chaport, accessed 2026-10-09 2. [Download Chaport apps](https://www.chaport.com/download), Chaport, accessed 2026-10-09 3. [Chaport multi-channel](https://www.chaport.com/multi-channel), Chaport, accessed 2026-10-09 4. [Chaport integrations](https://www.chaport.com/integrations), Chaport, accessed 2026-10-09 5. [Chaport GDPR](https://www.chaport.com/gdpr), Chaport, accessed 2026-10-09 6. [Chaport chatbots](https://www.chaport.com/chatbots), Chaport, accessed 2026-10-09 7. [History](https://www.chaport.com/help/chats/history), Chaport Help Center, accessed 2026-10-09 8. [Integration with Facebook](https://www.chaport.com/help/integrations/integration-with-facebook), Chaport Help Center, accessed 2026-10-09 9. [Chaport Help Center](https://www.chaport.com/help), Chaport, accessed 2026-10-09 10. [Plans and pricing FAQ](https://www.chaport.com/help/plans-and-pricing/plans-and-pricing-faq), Chaport Help Center, accessed 2026-10-09 11. [Chaport home page](https://www.chaport.com/), Chaport, accessed 2026-10-09 12. [Email notifications](https://www.chaport.com/help/notifications/email-notifications), Chaport Help Center, accessed 2026-10-09 13. [Euro foreign exchange reference rates: US dollar](https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/eurofxref-graph-usd.en.html), European Central Bank, accessed 2026-10-08