---
title: Chatbase
canonical: https://saasranked.com/software/chatbase/
category: Chatbot Builders
points: 60
rank: 8 of 12
facts_checked: 2026-10-09
---

# Chatbase

Builder for AI support agents that answer from your own documents and sites, with chat, WhatsApp, Instagram and phone channels.

60 points out of 100. #8 of 12 chatbot builders. Vendor: Chatbase Inc.. Website: https://www.chatbase.co/

- The first plan that covers 1,000 message credits is Standard: $150 a month, or $120 a month billed yearly, for 4,000 credits [1].
- Free gives 50 credits and 1 agent; Hobby costs $40 a month ($32 billed yearly) for 700 credits [1].
- Removing the Chatbase badge from a deployed agent is a $99 a month add-on [1].
- Agents can run on a website, WhatsApp, Messenger, Instagram and phone numbers through Twilio or SIP [3].
- The API needs the Standard plan or higher [7].

Verdict: Chatbase suits teams that want an agent trained on their own site and files, with WhatsApp, Instagram and phone channels and a human takeover inbox [3][4][5]. The price for 1,000 credits starts at $120 a month billed yearly ($150 monthly), and badge removal costs another $99 a month [1]. The catch: setup is written instructions and settings, not a visual flow canvas [11]. Best for: Small teams that want an agent trained on their own content and a built-in inbox for human takeover.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Channels | Channels | Website chat widget, WhatsApp, Facebook Messenger, Instagram, Voice or phone, Slack or Microsoft Teams | 12/14 | Docs cover website embeds, WhatsApp, Messenger, Instagram, Twilio and SIP phone, and Slack (an internal team channel). No Telegram or Teams page [3]. |
| Channels | Chat API | Yes | 4/4 | POST /api/v2/agents/{agentId}/chat sends a message and returns the reply; Standard plan required [7]. |
| Building | No-code builder | No | 0/6 | Agents are set up with written procedure steps, guardrails and settings, with no visual flow canvas [11]. |
| Building | Answers from your own content | Yes | 9/9 | Agents train on website pages, sitemaps, PDF and Word files, Notion and Q&A; Hobby and above list integrations and sources [1][4]. |
| Building | Calls other systems | Yes | 4/4 | Custom actions call your own HTTPS endpoint during a conversation and use the JSON response in the reply [8]. |
| Running it | Handoff to a human | Yes | 8/8 | A Takeover button in the Chatbase inbox stops the AI; Standard lists Helpdesk. Docs name no plan limit [1][5]. |
| Running it | Built-in analytics | Yes | 6/6 | Dashboard shows chats, messages and resolution rate (resolved without ticket or live chat); Hobby lists basic analytics [1][6]. |
| Running it | Remove vendor branding | Yes | 4/4 | Remove the Chatbase branding is a $99 a month add-on, bought on top of a base plan [1]. |
| Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Security page FAQ says Chatbase is SOC 2 Type II compliant. No auditor is named and ISO 27001 is not mentioned [9]. |
| Trust | Open source | Not published | 0/3 | Only a CLI and mobile SDKs are public on GitHub; no repository for the agent builder itself is listed [12]. |
| Trust | Data processing agreement | Yes | 2/2 | A data processing addendum is posted publicly and supplements the Terms of Service [10]. |
| Price | Free plan | Not published | 0/5 | Free plan exists with 50 credits and 1 agent. Pages read do not say whether a free agent can be published to visitors [1]. |
| Price | Price for 1,000 conversations | $120/mo | 5/9 | Standard, 4,000 credits a month: $1,440 billed yearly, $120 a month ($150 billed monthly). Hobby has only 700 credits [1]. |
| Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [13]. Not on G2's leaderboard. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | Free [1] | $0 |
| Hobby | $40/month [1] | $40 |
| Hobby (yearly) | $384/year [1] | $32 |
| Standard | $150/month [1] | $150 |
| Standard (yearly) | $1,440/year [1] | $120 |
| Pro | $500/month [1] | $500 |
| Pro (yearly) | $4,800/year [1] | $400 |
| Enterprise | Quote [1] | - |

Monthly list prices are shown first. The pricing page says yearly plans are 20% off; its yearly prices are Hobby $384, Standard $1,440 and Pro $4,800 a year, and we count the yearly monthly equivalent [1].

## Strengths

- Trains on websites, sitemaps, PDFs, Word files, Notion pages and Q&A pairs [4].
- Supports WhatsApp, Messenger, Instagram, Slack and phone through Twilio or SIP trunk [3].
- A support person can take over a live conversation from an inbox included in the product [5].
- Custom actions let the agent call your own HTTPS endpoints during a chat [8].
- Publishes a data processing addendum and names SOC 2 Type II [9][10].

## Limits

- No visual flow canvas: procedures are ordered written steps [11].
- Removing the Chatbase badge costs an extra $99 a month [1].
- Telegram and Microsoft Teams are not listed as channels [3].
- The chat API needs the Standard plan at $150 a month, or $120 billed yearly [1][7].
- Free-plan agents are deleted after 14 days of inactivity [1].

## Vendor claims (not scored)

- Chatbase says customer data is encrypted at rest and in transit and is not used to train models [2].

## Sources

1. [Chatbase pricing](https://www.chatbase.co/pricing), Chatbase, accessed 2026-10-09
2. [Chatbase home page](https://www.chatbase.co/), Chatbase, accessed 2026-10-09
3. [Integrations overview](https://www.chatbase.co/docs/user-guides/integrations/integrations-overview), Chatbase, accessed 2026-10-09
4. [Data sources](https://chatbase.co/docs/user-guides/chatbot/data-sources.md), Chatbase, accessed 2026-10-09
5. [Takeover](https://chatbase.co/docs/user-guides/chatbot/help-desk/takeover.md), Chatbase, accessed 2026-10-09
6. [Analytics](https://chatbase.co/docs/user-guides/chatbot/analytics.md), Chatbase, accessed 2026-10-09
7. [API v2 overview](https://chatbase.co/docs/api-v2/overview.md), Chatbase, accessed 2026-10-09
8. [Custom actions](https://chatbase.co/docs/user-guides/chatbot/actions/custom-action.md), Chatbase, accessed 2026-10-09
9. [Chatbase security](https://chatbase.co/security), Chatbase, accessed 2026-10-09
10. [Data Processing Addendum](https://chatbase.co/legal/dpa), Chatbase, accessed 2026-10-09
11. [Procedures overview](https://chatbase.co/docs/user-guides/chatbot/procedures/procedures-overview.md), Chatbase, accessed 2026-10-09
12. [chatbase-co repositories](https://github.com/chatbase-co), GitHub, accessed 2026-10-09
13. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08