--- title: Chatling canonical: https://saasranked.com/software/chatling/ category: Chatbot Builders points: 61 rank: 5 of 12 facts_checked: 2026-10-09 --- # Chatling Chatbot and AI agent builder with a free plan and paid plans from $21 a month billed yearly. 61 points out of 100. #5 of 12 chatbot builders. Vendor: Chatling. Website: https://chatling.ai/ - The free plan gives 200 AI credits a month and 1 AI agent on the web channel [1]. - Starter costs $21 a month billed yearly ($250 a year), or $25 monthly, with 1,750 AI credits [1]. - The home page names the website, WhatsApp, Instagram, Telegram and Messenger as places to deploy an agent [2]. - Removing the "Powered by Chatling" label is included in Scale ($246 a month billed yearly) or costs $35 a month as an add-on [1]. - A published data processing agreement forms part of the Terms of Service [8]. Verdict: Chatling suits small teams that want a low-priced bot with a free plan, a visual flow builder and handoff to a person [1][4][5]. Starter covers the API and analytics for $21 a month on yearly billing [1]. The catch: its home and pricing pages name no SOC 2 or ISO 27001 report, and routing of handed-off chats starts at Growth [1][2]. Best for: Small teams that want a low-priced bot with a flow builder, human handoff and a free plan to start. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, WhatsApp, Facebook Messenger, Instagram, Telegram | 10/14 | Home page says to deploy agents on web, WhatsApp, Instagram, Telegram and Messenger [2]; docs cover WhatsApp and Instagram [3]. | | Channels | Chat API | Yes | 4/4 | API endpoint sends a user message to the knowledge-base AI and returns the reply; pricing lists API access from Starter [6][1]. | | Building | No-code builder | Yes | 6/6 | The Builder is a visual canvas where you add and connect blocks to form the conversation flow [4]. | | Building | Answers from your own content | Yes | 9/9 | Auto-syncs your website, docs and help centre into the knowledge base; the free and paid plans include it [2][1]. | | Building | Calls other systems | Yes | 4/4 | The HTTP Request action lets the agent call external APIs and services during the chat; no beta label shown [7]. | | Running it | Handoff to a human | Yes | 8/8 | Handed-off conversations are flagged for a team member to reply from Conversations; Growth and Scale add routing [5][1]. | | Running it | Built-in analytics | Not published | 0/6 | Pricing says Starter and above can view detailed analytics, but the pricing and home pages do not list conversation counts or outcomes [1][2]. | | Running it | Remove vendor branding | Yes | 4/4 | Scale includes branding removal; any plan can add it for $35 a month [1]. | | Trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not found on the vendor's home or pricing pages [1][2]. | | Trust | Open source | Not published | 0/3 | Not published on the vendor's home or pricing pages [1][2]. | | Trust | Data processing agreement | Yes | 2/2 | Chatling publishes its data processing agreement as part of the Terms of Service [8]. | | Price | Free plan | Yes | 5/5 | Free plan launches one AI agent on the web channel with 200 AI credits a month [1]. | | Price | Price for 1,000 conversations | $20.83/mo | 9/9 | Starter, $250 a year billed yearly; chats are unlimited and it includes 1,750 AI credits a month [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [10]. Not on G2's leaderboard. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Starter | $21/month billed yearly ($25 monthly) [1] | $20.83 | | Growth | $63/month billed yearly ($75 monthly) [1] | $63 | | Scale | $246/month billed yearly ($295 monthly) [1] | $246 | Any plan can remove the branding for $35 a month; Growth and Scale can add a custom domain for $10 a month each [1]. ## Strengths - Free plan lets you launch one agent on the web channel [1]. - Names five channels: website, WhatsApp, Instagram, Telegram and Messenger [2]. - Visual builder with a canvas where you connect blocks into a conversation flow [4]. - A human can take over a handed-off conversation, with an AI summary [5]. - The API can send a message to the knowledge-base bot and return its reply [6]. ## Limits - The home and pricing pages name no SOC 2 or ISO 27001 report [1][2]. - Round-robin routing of handed-off chats is only on Growth and Scale [1]. - Branding removal needs Scale or a $35 a month add-on [1]. - The Instagram integration is available for AI agents only, not chatbots [9]. ## Sources 1. [Chatling pricing](https://chatling.ai/pricing), Chatling, accessed 2026-10-09 2. [Chatling home page](https://chatling.ai/), Chatling, accessed 2026-10-09 3. [Chatling documentation index](https://docs.chatling.ai/llms.txt), Chatling, accessed 2026-10-09 4. [Chatbot Builder introduction](https://docs.chatling.ai/chatbot/builder/introduction.md), Chatling, accessed 2026-10-09 5. [Set up handoff for AI Agent](https://docs.chatling.ai/live-chat/human-handoff/ai-agent.md), Chatling, accessed 2026-10-09 6. [Chat with Knowledge Base AI](https://docs.chatling.ai/api-reference/v2/ai-kb/chat.md), Chatling, accessed 2026-10-09 7. [HTTP Request (AI Agent)](https://docs.chatling.ai/ai-agent/actions/http-request.md), Chatling, accessed 2026-10-09 8. [Chatling Data Processing Agreement](https://chatling.ai/dpa), Chatling, accessed 2026-10-09 9. [Instagram integration](https://docs.chatling.ai/instagram/overview.md), Chatling, accessed 2026-10-09 10. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08