---
title: Chatwoot
canonical: https://saasranked.com/software/chatwoot/
category: Live Chat Software
points: 69
rank: 9 of 12
facts_checked: 2026-10-09
---

# Chatwoot

Shared-inbox live chat with a free plan for 2 agents, per-agent paid plans from $19 and a named SOC 2 Type II certification.

69 points out of 100. #9 of 12 live chat tools. Vendor: Chatwoot. Website: https://www.chatwoot.com/

- The Hacker plan is $0 for up to 2 agents with live chat, 500 conversations a month and 30 days of data [1].
- Startups costs $19 per agent a month, so 3 agents cost $57; it keeps data for 1 year [1].
- The vendor says it is SOC 2 Type II certified and offers data processing agreements [3].
- Two-factor sign-in is available for all accounts [3][9].
- Round-robin auto-assignment of chats is on by default [7].

Verdict: Chatwoot suits small teams that want one inbox for website chat, email, WhatsApp, Facebook and Instagram, with a SOC 2 Type II certification and two-factor sign-in named on its pages [2][3][9]. Startups works out at $57 a month for 3 agents [1]. The catch: the Shopify and WooCommerce integrations are not yet released, and no Windows app or visitor list is published [2][4][5]. Best for: Small teams that want one inbox for chat, email and social channels with security documentation.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan | Yes | 8/8 | Hacker is $0 for up to 2 agents with live chat and 500 conversations a month; no time limit is stated [1]. |
| Price | Cost for 3 agents | $57/mo | 6/12 | Startups at $19 per agent a month, times 3 agents; only a monthly price is shown [1]. |
| Chat handling | Chat history kept | under_year | 1/5 | Cheapest plan with live chat is Hacker, which lists 30 days of data retention; Startups lists 1 year [1]. |
| Chat handling | Shared saved replies | Yes | 4/4 | 'All canned responses are available for all agents in the account' [6]. |
| Chat handling | Routing rules | Yes | 8/8 | Round-robin auto-assignment divides conversations among available agents; the article names no plan [7]. |
| Chat handling | Offline message form | Not published | 0/4 | Not published: the business hours article covers inboxes generally and the widget settings article does not say the widget takes messages when offline [8][13]. |
| Visitors | Visitor location shown | Not published | 0/3 | Not published on the vendor's contacts article, which mentions country and city only as list filters [15]. |
| Visitors | Live visitor list | Not published | 0/5 | Not published on the vendor's features page; 'Live View' is described as a real-time support dashboard [2]. |
| Visitors | Proactive chat invitations | Yes | 5/5 | Campaigns send messages on a set page after a set number of seconds [10]. |
| Apps and channels | Agent apps | iOS app, Android app | 4/6 | Mobile apps page links to an App Store app and a Google Play app; no Windows app is listed [4]. |
| Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger, Instagram | 8/8 | Features page lists email via IMAP/SMTP, WhatsApp, Facebook Messenger and Instagram as inbox channels; paid plans [2][1]. |
| Data and trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Security page says 'SOC 2 Type II Certified' [3]. |
| Data and trust | Data processing agreement | Yes | 4/4 | Security page says data processing agreements are available [3]. |
| Data and trust | Two-factor sign-in for agents | Yes | 4/4 | Agents enable two-factor authentication in profile settings; security page says it is available for all accounts [3][9]. |
| Connections | Named integrations | WordPress, Slack | 2/6 | WordPress plugin on GitHub [11] and Slack integration [5]; Shopify and WooCommerce are listed as coming Q4 2026 [5]. |
| Connections | Public API or webhooks | Yes | 4/4 | Developer docs describe REST APIs and a webhook system; webhooks send conversation and message events [12][14]. |
| Connections | Remove vendor branding | Not published | 0/3 | Not published on the vendor's features page or live chat settings article [2][13]. |
| Connections | AI agent for chat | Yes | 5/5 | Captain Assistant is a chatbot that answers customer questions; paid plans include monthly AI credits [1]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Hacker | Free [1] | $0 |
| Startups | $19/agent/month [1] | $19 |
| Business | $39/agent/month [1] | $39 |
| Enterprise | $99/agent/month [1] | $99 |

The pricing page shows one monthly price per agent and no yearly price [1]. Extra Captain AI credits cost $20 per 1,000 [1].

## Strengths

- Startups covers 3 agents for $57 a month [1].
- Names a SOC 2 Type II certification and offers data processing agreements [3].
- Canned responses are available to all agents in the account [6].
- Campaigns can start a chat after a visitor spends set seconds on a page [10].

## Limits

- The free plan keeps data for only 30 days and allows live chat only [1].
- Shopify and WooCommerce integrations are listed as coming in Q4 2026 [5].
- Agent apps are listed for iOS and Android only, with no Windows app [4].
- No live list of current website visitors is documented [2][15].

## Sources

1. [Chatwoot pricing](https://www.chatwoot.com/pricing), Chatwoot, accessed 2026-10-09
2. [Chatwoot features](https://www.chatwoot.com/features), Chatwoot, accessed 2026-10-09
3. [Chatwoot security](https://www.chatwoot.com/security), Chatwoot, accessed 2026-10-09
4. [Chatwoot mobile apps](https://www.chatwoot.com/mobile-apps), Chatwoot, accessed 2026-10-09
5. [Chatwoot integrations](https://www.chatwoot.com/features/integrations), Chatwoot, accessed 2026-10-09
6. [How to create saved reply templates with Canned Responses?](https://www.chatwoot.com/hc/user-guide/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses), Chatwoot Help Center, accessed 2026-10-09
7. [Assigning conversations in a round-robin fashion](https://www.chatwoot.com/hc/user-guide/articles/1677696868-assigning-conversations-in-a-round_robin-fashion), Chatwoot Help Center, accessed 2026-10-09
8. [Business Hours and Auto-Responder](https://www.chatwoot.com/hc/user-guide/articles/1777421876-business-hours-and-auto_responder), Chatwoot Help Center, accessed 2026-10-09
9. [Multi-Factor Authentication (MFA) in Chatwoot](https://www.chatwoot.com/hc/user-guide/articles/1758558189-multi_factor-authentication-mfa-in-chatwoot), Chatwoot Help Center, accessed 2026-10-09
10. [How to use Campaigns?](https://www.chatwoot.com/hc/user-guide/articles/1677738682-how-to-use-campaigns), Chatwoot Help Center, accessed 2026-10-09
11. [How to install live chat on a WordPress website?](https://www.chatwoot.com/hc/user-guide/articles/1677669989-how-to-install-live-chat-on-a-word_press-website), Chatwoot Help Center, accessed 2026-10-09
12. [Chatwoot developer documentation](https://developers.chatwoot.com/introduction), Chatwoot, accessed 2026-10-09
13. [Website live chat settings explained](https://www.chatwoot.com/hc/user-guide/articles/1677580558-website-live-chat-settings-explained), Chatwoot Help Center, accessed 2026-10-09
14. [How to use webhooks?](https://www.chatwoot.com/hc/user-guide/articles/1677693021-how-to-use-webhooks), Chatwoot Help Center, accessed 2026-10-09
15. [Understanding Contacts](https://www.chatwoot.com/hc/user-guide/articles/1677498364-understanding-contacts), Chatwoot Help Center, accessed 2026-10-09