--- title: CloudTalk canonical: https://saasranked.com/software/cloudtalk/ category: Call Center Software points: 77 rank: 2 of 10 facts_checked: 2026-10-09 --- # CloudTalk Cloud call center from €19 a user a month with local numbers in 160+ countries, SOC 2 Type II and ISO 27001 documents, and a 14-day trial without a card. 77 points out of 100. #2 of 10 call center software products. Vendor: CloudTalk. Website: https://www.cloudtalk.io/ - Essential costs €29 a user a month billed yearly and is the cheapest plan with call recording and IVR routing [1]. - Lite (€19) and Starter (€25) list recording and queues, but IVR and skill routing start at Essential [1]. - A 14-day free trial needs no credit card [1]. - Local numbers are listed in 160+ countries on every plan [1]. - The trust centre lists a SOC 2 Type II report and an ISO 27001 certificate [3]. Verdict: CloudTalk suits teams that care about published security documents and number coverage in many countries [1][3]. Essential at €29 is the entry point for IVR and skill routing, and a power dialer is a €15 add-on below Expert [1]. Listening, whispering, barging, wallboards and WhatsApp need Expert at €49 with a 3-user minimum [1]. The catch: its terms name no uptime percentage [12]. Best for: Teams that want published security reports and wide number coverage. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price and trial | Cheapest plan with recording and IVR | $32.44/mo | 6/12 | Essential, €29 per user a month billed yearly; recording is on all plans, but IVR routing starts at Essential [1]. Converted at €1 = $1.1186 [13]. | | Price and trial | Smallest team you can buy for | 1 | 4/4 | The Essential card prints 'Minimum licenses: 1' [1]. | | Price and trial | Free trial | Yes | 3/3 | The pricing page offers a 14-day trial and says no credit card is needed [1]. | | Price and trial | Free plan | No | 0/3 | Pricing lists Lite, Starter, Essential and Expert, all paid; the 14-day trial is separate [1]. | | Calling | Call recording | Yes | 3/3 | Call recording is ticked on all four plans [1]. | | Calling | IVR menu | Yes | 5/5 | IVR routing is ticked on Essential and Expert, and dashed on Lite and Starter [1]. | | Calling | Call queues | Yes | 5/5 | Call queueing is on every plan; ring groups use round robin, random or least recent [1][6]. | | Calling | Skills-based routing | Yes | 3/3 | Skill routing is ticked on Essential and Expert [1]. | | Calling | Power or progressive dialer | Yes | 6/6 | Power dialing is a €15 per user a month add-on, included in Expert [1]. | | Calling | Listen, whisper and barge | Yes | 4/4 | Expert lists listen, whisper and barge; the help page describes listen only, talk to agent and talk to both [1][7]. | | Channels | Messaging channels | SMS, WhatsApp | 4/8 | SMS and MMS are on most plans; the WhatsApp inbox is Expert only. The plan table lists no live chat or email inbox [1]. | | Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk | 10/10 | The integrations page lists all five [4]. | | Integrations and reports | Public API documentation | Yes | 3/3 | The developer site documents a REST API for calls, contacts, agents and numbers without a login [5]. | | Integrations and reports | Live wallboard | Yes | 4/4 | Expert lists wallboards for calls waiting, SLA and agent status; a help page explains the wallboard [1][8]. | | Integrations and reports | Call transcripts | Yes | 3/3 | Call transcription is part of the €9 per user a month AI Conversation Intelligence add-on [1][11]. | | Reach and uptime | Countries with phone numbers | 160 | 6/6 | Every plan lists local numbers in 160+ countries [1]. | | Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published in the vendor's terms and conditions, which name no uptime percentage [12]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | The trust centre lists a SOC 2 Type II report and an ISO 27001:2022 certificate [3]; the security page says the same [2]. | | Security | Single sign-on (SAML) | Not published | 0/4 | Not published: the SSO help page names Google, Azure, Okta, Keycloak and OneLogin but not SAML [10]. | | Security | Pause recording for card payments | Yes | 3/3 | Pause/Resume Recording is ticked on all plans for sensitive parts of a call such as PCI data; a help page explains it [1][9]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Lite | €19/user/month [1] | $21.25 | | Starter | €25/user/month [1] | $27.97 | | Essential | €29/user/month [1] | $32.44 | | Expert | €49/user/month [1] | $54.81 | The pricing page shows euros and a yearly price with a 12-month commitment; the euro price is converted at the ECB rate [1]. Monthly billing costs more and has no long-term contract [1]. ## Strengths - The trust centre lists a SOC 2 Type II report and an ISO 27001 certificate [3]. - Recording, queues and a call-flow builder are on every plan, and recording can be paused for PCI and personal data [1][9]. - The integrations page names Salesforce, HubSpot, Zoho, Pipedrive and Zendesk [4]. - Public API documentation is open to read [5]. - Local numbers cover 160+ countries on every plan [1]. ## Limits - IVR routing and skill routing are missing from Lite and Starter [1]. - Listen, whisper, barge, wallboards, agent status and WhatsApp are Expert only, at €49 with a 3-user minimum [1]. - Power dialing costs €15 a user a month as an add-on on every plan below Expert [1]. - The terms name no uptime percentage [12]. - The SSO help page covers Google, Azure, Okta and others but does not name SAML [10]. ## Vendor claims (not scored) - CloudTalk says transcription cuts post-call admin by up to 30% [11]. ## Sources 1. [CloudTalk Pricing](https://www.cloudtalk.io/pricing/), CloudTalk, accessed 2026-10-09 2. [Security](https://www.cloudtalk.io/security/), CloudTalk, accessed 2026-10-09 3. [CloudTalk Trust Center](https://trust.cloudtalk.io/), CloudTalk, accessed 2026-10-09 4. [Integrated Call Center Software](https://www.cloudtalk.io/integrations/), CloudTalk, accessed 2026-10-09 5. [CloudTalk Developer Documentation](https://developers.cloudtalk.io/), CloudTalk, accessed 2026-10-09 6. [Create and Manage Ring Groups](https://help.cloudtalk.io/en/articles/2144031-create-and-manage-ring-groups), CloudTalk Help Center, accessed 2026-10-09 7. [Call Monitor](https://help.cloudtalk.io/en/articles/5440621-call-monitor), CloudTalk Help Center, accessed 2026-10-09 8. [Wallboards](https://help.cloudtalk.io/en/articles/11514994-wallboards), CloudTalk Help Center, accessed 2026-10-09 9. [Start / Stop Recordings](https://help.cloudtalk.io/en/articles/9813235-start-stop-recordings), CloudTalk Help Center, accessed 2026-10-09 10. [How to Use SSO](https://help.cloudtalk.io/en/articles/5784952-how-to-use-sso), CloudTalk Help Center, accessed 2026-10-09 11. [Call Transcription](https://www.cloudtalk.io/call-transcription/), CloudTalk, accessed 2026-10-09 12. [Terms and Conditions](https://www.cloudtalk.io/terms-and-conditions/), CloudTalk, accessed 2026-10-09 13. [Euro foreign exchange reference rates: US dollar](https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/eurofxref-graph-usd.en.html), European Central Bank, accessed 2026-10-08