--- title: Crisp canonical: https://saasranked.com/software/crisp/ category: Live Chat Software points: 78 rank: 4 of 12 facts_checked: 2026-10-09 --- # Crisp Live chat priced per workspace, with a free plan for 2 seats and a $45 plan for 4. 78 points out of 100. #4 of 12 live chat tools. Vendor: Crisp IM. Website: https://crisp.chat/ - The free plan includes the website chat widget, 2 seats and mobile apps [1]. - Mini costs $45 a month per workspace and includes 4 seats and unlimited data retention [1]. - Routing rules start on Essentials, at $95 a month [1][4]. - Email, Messenger, WhatsApp and Instagram share the inbox with live chat [2]. - Crisp says it has not been through a SOC 2 audit and only says it is committed to aligning with ISO 27001 [6][7]. Verdict: Crisp suits small teams that want a free start and one workspace price instead of per-agent fees: Mini covers 4 seats for $45 a month [1]. It lists a shared inbox for several channels and a signable data processing agreement [2][8]. The catch: routing rules need Essentials, white labelling needs Plus, and Crisp says it has no SOC 2 audit and names no ISO 27001 certificate [1][6][7]. Best for: Small teams that want flat workspace pricing and a shared inbox. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Yes | 8/8 | Free plan, listed as forever, includes the website chat widget and 2 seats [1]. | | Price | Cost for 3 agents | $45/mo | 9/12 | Mini, $45 a month per workspace, 4 seats included. No yearly price is listed; AI credits are not counted [1]. | | Chat handling | Chat history kept | Not published | 0/5 | Not published on the vendor's pricing page for the free plan; only Mini lists unlimited data retention [1]. | | Chat handling | Shared saved replies | Yes | 4/4 | Canned responses are described as templated messages from a shared library; shortcuts start on Mini [1][2]. | | Chat handling | Routing rules | Yes | 8/8 | Routing rules distribute conversations to teammates by language, location or segment; Essentials and Plus [1][4]. | | Chat handling | Offline message form | Not published | 0/4 | A contact form feeds the inbox, but the vendor's pages do not say it appears when agents are offline [1][2]. | | Visitors | Visitor location shown | Not published | 0/3 | The vendor's pages show a Live Geolocation map, but do not say agents see a visitor's country or city in a chat [1][2]. | | Visitors | Live visitor list | Yes | 5/5 | Comparison table: Live Geolocation map lets you see all active website visitors in real time [1]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Chat triggers are listed under Mini; Crisp says it sends timely chat messages by anticipating needs [1][2]. | | Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | Apps page lists Windows, iOS and Android downloads; the Free plan lists mobile apps [1][11]. | | Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger, Instagram | 8/8 | Crisp says it brings live chat, email, Messenger, WhatsApp and Instagram into one inbox; Mini lists a shared email inbox [1][2]. | | Data and trust | SOC 2 Type II or ISO 27001 | No | 0/6 | Crisp says it has not been over any SOC 2 audit and only says it is committed to aligning with ISO 27001 [6][7]. | | Data and trust | Data processing agreement | Yes | 4/4 | Help article: download the GDPR DPA in workspace settings, sign it and upload it back [8]. | | Data and trust | Two-factor sign-in for agents | Yes | 4/4 | Help article: operators enable 2FA under Settings, Account, Account Information [5]. | | Connections | Named integrations | Shopify, WordPress, WooCommerce, Zapier, Slack | 5/6 | Integrations directory lists Shopify, WordPress, WooCommerce, Zapier and Slack; Wix is not listed [3]. | | Connections | Public API or webhooks | Yes | 4/4 | Developer docs list a REST API with conversation routes and webhooks for message and session events [9]. | | Connections | Remove vendor branding | Yes | 3/3 | Plus lists white labelling, which removes the We run on Crisp watermark [1]. | | Connections | AI agent for chat | Yes | 5/5 | Crisp's AI Agent, shown as Hugo, learns from your website, PDFs and articles and can answer in web chat [10]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Mini | $45/month per workspace [1] | $45 | | Essentials | $95/month per workspace [1] | $95 | | Plus | $295/month per workspace [1] | $295 | The pricing page lists monthly prices only. Yearly payment can be enabled in the app, but the page states no discount [1]. ## Strengths - Free plan with the chat widget, 2 seats and mobile apps [1]. - Mini includes 4 seats, shortcuts, chat triggers and unlimited data retention for $45 a month [1]. - Operators can turn on two-factor authentication themselves [5]. - A GDPR data processing agreement can be downloaded and signed from the workspace settings [8]. - Integrations listed for Shopify, WordPress, WooCommerce, Zapier and Slack [3]. ## Limits - Routing rules are not on Free or Mini [1][4]. - Removing the Crisp watermark needs Plus, at $295 a month [1]. - Crisp says it has not been through any SOC 2 audit [6]. - No Wix integration appears in the integrations directory [3]. - Additional agents cost $10 a month each; the page does not say for which plans [1]. ## Sources 1. [Crisp pricing](https://crisp.chat/en/pricing/), Crisp, accessed 2026-10-09 2. [Crisp live chat](https://crisp.chat/en/livechat/), Crisp, accessed 2026-10-09 3. [Integrate Crisp with your favorite tools](https://crisp.chat/en/integrations/), Crisp, accessed 2026-10-09 4. [How to route and assign conversations to operators](https://help.crisp.chat/en/article/how-to-route-and-assign-conversations-to-operators-bv8z4c/), Crisp Help Center, accessed 2026-10-09 5. [How to enable Two Factor Authentication (2FA)](https://help.crisp.chat/en/article/how-to-enable-two-factor-authentication-2fa-13jtmw6/), Crisp Help Center, accessed 2026-10-09 6. [Crisp compliance status with SOC2](https://help.crisp.chat/en/article/crisp-compliance-status-with-soc2-1xet2vz/), Crisp Help Center, accessed 2026-10-09 7. [Crisp compliance with ISO 27001](https://help.crisp.chat/en/article/crisp-compliance-with-iso-27001-10e05uc/), Crisp Help Center, accessed 2026-10-09 8. [Where do I find my GDPR Data Processing Agreement (DPA)?](https://help.crisp.chat/en/article/where-do-i-find-my-gdpr-data-processing-agreement-dpa-1wfmngo/), Crisp Help Center, accessed 2026-10-09 9. [Crisp developer documentation](https://docs.crisp.chat/), Crisp, accessed 2026-10-09 10. [Crisp](https://crisp.chat/en/), Crisp, accessed 2026-10-09 11. [Crisp apps for mobile and desktop](https://crisp.chat/en/apps/), Crisp, accessed 2026-10-09