--- title: CustomGPT.ai canonical: https://saasranked.com/software/customgpt-ai/ category: Chatbot Builders points: 48 rank: 10 of 12 facts_checked: 2026-10-09 --- # CustomGPT.ai Builds an AI assistant from your website, files and help articles, with plans from $89 a month billed yearly. 48 points out of 100. #10 of 12 chatbot builders. Vendor: CustomGPT. Website: https://customgpt.ai/ - Standard costs $89 a month billed yearly ($99 monthly) and includes 1,000 queries a month and 10 agents [1]. - There is no permanent free plan, only a 7-day trial that needs a card [1]. - The vendor says it holds a SOC 2 Type 2 report; a data processing agreement is for Enterprise customers only [3]. - Removing the "Powered by CustomGPT" label needs the Premium plan, $449 a month billed yearly [1][9]. - Docs show ready-made bot code for WhatsApp, Telegram, Slack and Teams that you host yourself [5]. Verdict: CustomGPT.ai suits teams that want a bot answering from their own sites and documents, with an API and a SOC 2 report [1][3][7]. Standard covers 1,000 queries a month for $89 on yearly billing [1]. The catch: no free plan, no visual flow builder described, no described human handoff, and branding removal starts at $449 a month [1][2][9]. Best for: Teams that want a chatbot trained on their own content and are fine with a paid plan from day one. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, WhatsApp, Telegram, Slack or Microsoft Teams | 8/14 | Widget embeds [2]; docs list WhatsApp, Telegram, Slack and Teams bots as ready, self-hosted from code [5]; Slack app connects from the account [6]. | | Channels | Chat API | Yes | 4/4 | REST API has a send-message endpoint that returns the agent's reply [7]. | | Building | No-code builder | Not published | 0/6 | Setup is described as connect data and deploy, with no visual flow editor on the vendor's home or pricing pages [2][1]. | | Building | Answers from your own content | Yes | 9/9 | Builds assistants from websites, documents and help desks; Standard is a paid plan [1][2]. | | Building | Calls other systems | Yes | 4/4 | Docs say agents can fetch live data from external APIs through custom connectors; the page shows no beta label, plan not stated [10]. | | Running it | Handoff to a human | Not published | 0/8 | Not published on the vendor's pricing page, home page or live chat guide [1][2][4]. | | Running it | Built-in analytics | Yes | 6/6 | Dashboard shows conversation totals, positive and negative feedback and query success status; Standard keeps 7 days [8][1]. | | Running it | Remove vendor branding | Yes | 4/4 | Premium plan or higher can remove the "Powered by CustomGPT" label in settings [9][1]. | | Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Security page says SOC 2 Type 2 certified for security, availability and confidentiality [3]. | | Trust | Open source | Not published | 0/3 | GitHub organisation lists SDKs, samples and integrations (mostly MIT); no repository for the platform itself is listed [11]. | | Trust | Data processing agreement | No | 0/2 | Agreement is only available to Enterprise customers; pricing page marks it not included in Standard or Premium [3][1]. | | Price | Free plan | No | 0/5 | Only a 7-day trial with a card; no permanent free plan [1]. | | Price | Price for 1,000 conversations | $89/mo | 7/9 | Standard, $89 a month billed yearly, includes 1,000 queries a month [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [12]. Not on G2's leaderboard. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Standard | $89/month billed yearly ($99 monthly) [1] | $89 | | Premium | $449/month billed yearly ($499 monthly) [1][9] | $449 | | Enterprise | Custom [1][3] | - | Both paid plans offer a 7-day free trial that needs a credit card [1]. ## Strengths - Trains on websites, documents and help desk content [2]. - Names a SOC 2 Type 2 report across security, availability and confidentiality [3]. - Documented API sends a message to an agent and returns the reply [7]. - Slack can be connected from the account, with a primary agent per workspace [6]. ## Limits - No permanent free plan; the 7-day trial needs a credit card [1]. - Standard keeps only 7 days of analytics history [1][8]. - The data processing agreement is for Enterprise customers only [3]. - The WhatsApp, Telegram and Teams bots are code you host yourself, and Messenger and Instagram are listed as work in progress or beta [5]. - Branding removal needs Premium at $449 a month billed yearly [1][9]. ## Sources 1. [CustomGPT.ai pricing](https://customgpt.ai/pricing/), CustomGPT, accessed 2026-10-09 2. [CustomGPT.ai home page](https://customgpt.ai/), CustomGPT, accessed 2026-10-09 3. [CustomGPT.ai security](https://customgpt.ai/security/), CustomGPT, accessed 2026-10-09 4. [CustomGPT.ai documentation index](https://docs.customgpt.ai/llms.txt), CustomGPT, accessed 2026-10-09 5. [API integration: social and chat bots](https://docs.customgpt.ai/reference/social-media-bots.md), CustomGPT, accessed 2026-10-09 6. [Connect your account to Slack](https://docs.customgpt.ai/docs/connect-your-customgptai-account-to-slack.md), CustomGPT, accessed 2026-10-09 7. [CustomGPT.ai API quickstart](https://docs.customgpt.ai/reference/quickstart-guide.md), CustomGPT, accessed 2026-10-09 8. [Explore agent stats and data](https://docs.customgpt.ai/docs/explore-agent-data.md), CustomGPT, accessed 2026-10-09 9. [White label your agent](https://docs.customgpt.ai/docs/how-to-remove-powered-by-custom-gpt-branding-1.md), CustomGPT, accessed 2026-10-09 10. [How custom connectors work](https://docs.customgpt.ai/docs/how-custom-actions-work.md), CustomGPT, accessed 2026-10-09 11. [CustomGPT.ai on GitHub](https://github.com/Poll-The-People), GitHub, accessed 2026-10-09 12. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08