---
title: Document360
canonical: https://saasranked.com/software/document360/
category: Knowledge Base Software
points: 70
rank: 5 of 11
facts_checked: 2026-10-09
---

# Document360

Knowledge base platform with a writer portal, a public or private help site, workflows and SSO, priced by quote.

70 points out of 100. #5 of 11 knowledge base tools. Vendor: Document360. Website: https://document360.com/

- Pricing is by quote: Document360 says it prices around team accounts, workspaces, languages, SSO needs, privacy model and AI usage [1].
- Readers can be limited to chosen reader groups while other content stays public [14].
- SAML 2.0 and OpenID Connect sign-in work for both team members and readers [11].
- Names a SOC 2 Type II report and ISO 27001:2022 certification on its trust page [4].
- The search report lists keywords readers typed and a separate list of searches with no result [10].

Verdict: Document360 suits teams that want custom workflow statuses, reader-specific access and SSO for a public or private help site [6][7][11][14]. It publishes no prices, so you cannot compare cost before talking to the vendor, and it shows no free plan [1]. Its workflow docs describe no required approval step before publishing [6][7]. Best for: Teams that want custom workflow statuses, reader groups and SSO and are happy to get a quote.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Cheapest paid plan | Not published | 0/12 | Quote only: the pricing page lists no plan prices [1]. |
| Price | Free plan | Not published | 0/6 | Not published on the vendor's pricing page [1]. |
| Publishing | Help centre on your own domain | Yes | 8/8 | Features page lists a knowledge base site with a custom home page and domain; pricing FAQ and home page also list a custom domain [1][2][3]. |
| Publishing | Multiple languages | Yes | 7/7 | One workspace serves several languages and readers pick their language; the pricing page also lists translation [1][8][16]. |
| Publishing | Article version history | Yes | 6/6 | Revision history panel compares any two article versions and can fork an older one into a draft [9]. |
| Publishing | Review and approval workflow | Not published | 0/7 | Docs describe review statuses with assignees, but an article can be published directly and no approval step is documented [6][7]. |
| Readers and reports | Search reports | Yes | 6/6 | Search report lists reader keywords and a separate 'No result found' list [10]. |
| Readers and reports | Reader feedback on articles | Yes | 4/4 | Readers answer Yes or No with a reason; editors see feedback in the Article feedback manager [13]. |
| Readers and reports | Help widget for your site or app | Yes | 4/4 | Embeddable widget lets users search and browse the knowledge base inside a website or app [3][15]. |
| Readers and reports | Login-only articles | Yes | 4/4 | Content can be made private for reader groups while public content stays open, with reader access set to Private or Mixed [14]. |
| Access and data | Single sign-on (SAML or OIDC) | Yes | 7/7 | SAML 2.0 and OpenID Connect work for team members and readers [11]. |
| Access and data | API to read and write articles | Yes | 7/7 | REST API manages articles; the getting-started guide creates and publishes an article [3][12]. |
| Access and data | Bulk export of articles | Yes | 5/5 | Docs let you download an entire project, or selected categories, as a ZIP of JSON, Markdown or HTML files [17]. |
| Access and data | Editor roles and permissions | Yes | 4/4 | Owner, Admin, Contributor, Reviewer, Editor and Draft writer roles, plus custom roles [5]. |
| Access and data | Open source | Not published | 0/5 | Not published on the vendor's features page [3]. |
| Security | SOC 2 Type II or ISO 27001 | Yes | 8/8 | Trust page lists a SOC 2 Type II report and ISO 27001:2022 [4]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Custom quote | Quote [1] | - |

The pricing page lists no plan prices; Document360 says it prices around each customer's configuration [1].

## Strengths

- Revision history lets editors compare two versions and fork an older one into a new draft [9].
- Six distinct built-in roles, plus custom portal and content roles [5].
- SOC 2 Type II and ISO 27001:2022 are both named on the trust page [4].
- A REST API reads and writes articles in the knowledge base [3][12].
- A whole project, or chosen categories, can be exported in one action as a ZIP of JSON, Markdown or HTML files [17].

## Limits

- No public prices: the pricing page asks for a demo or quote [1].
- No free plan is shown on the pricing page [1].
- The workflow docs describe no required approval step: an article can be published directly without passing review statuses [6][7].
- SAML and OpenID Connect cannot be active in the same project at the same time [11].

## Sources

1. [Document360 pricing](https://document360.com/pricing/), Document360, accessed 2026-10-09
2. [Document360 home page](https://document360.com/), Document360, accessed 2026-10-09
3. [Document360 features](https://document360.com/features/), Document360, accessed 2026-10-09
4. [Document360 Trust Center](https://document360.com/trust-center/), Document360, accessed 2026-10-09
5. [Roles](https://docs.document360.com/docs/roles), Document360 docs, accessed 2026-10-09
6. [Managing workflow status](https://docs.document360.com/docs/managing-workflow-status), Document360 docs, accessed 2026-10-09
7. [Workflow designer](https://docs.document360.com/docs/workflow-designer), Document360 docs, accessed 2026-10-09
8. [Workspaces](https://docs.document360.com/docs/workspaces), Document360 docs, accessed 2026-10-09
9. [Revision history](https://docs.document360.com/docs/revision-history), Document360 docs, accessed 2026-10-09
10. [Search analytics](https://docs.document360.com/docs/search-analytics), Document360 docs, accessed 2026-10-09
11. [Single sign-on (SSO)](https://docs.document360.com/docs/single-sign-on-sso), Document360 docs, accessed 2026-10-09
12. [Endpoints introduction](https://apidocs.document360.com/apidocs/endpoints-introduction), Document360 API docs, accessed 2026-10-09
13. [Feedback manager](https://docs.document360.com/docs/feedback-manager), Document360 docs, accessed 2026-10-09
14. [Reader groups](https://docs.document360.com/docs/reader-groups), Document360 docs, accessed 2026-10-09
15. [Knowledge Base Assistant](https://docs.document360.com/docs/knowledge-base-assistant), Document360 docs, accessed 2026-10-09
16. [Multilingual Knowledge base](https://docs.document360.com/docs/getting-started-with-multi-lingual-knowledge-base), Document360 docs, accessed 2026-10-09
17. [Export project as a ZIP file - JSON](https://docs.document360.com/docs/exporting-your-document360-project-as-a-zip-file-json), Document360 docs, accessed 2026-10-09