--- title: Fini AI canonical: https://saasranked.com/software/fini-ai/ category: AI Customer Service Agents points: 65 rank: 2 of 11 facts_checked: 2026-10-09 --- # Fini AI AI support agent for chat, email and voice, priced per resolved ticket with no seat fees. 65 points out of 100. #2 of 11 AI customer service agents. Vendor: Fini Inc.. Website: https://www.usefini.com/ - The Growth plan costs $0.89 per resolved ticket, so 500 resolutions a month is $445 before the yearly discount [1]. - A resolution is a customer issue solved end to end with no human handover; escalations are free [1]. - Annual billing includes two months free, and there are no usage minimums or per-seat fees [1]. - It answers on chat, email and voice, and works with Zendesk, Salesforce, Freshdesk, HubSpot and others [1][4]. - The only free trial listed is a 90-day Enterprise pilot; no self-serve trial is shown [1][2]. Verdict: Fini AI suits teams that want to pay only for resolved tickets and keep their current help desk [1][4]. It has a test suite, draft-and-publish for behaviour prompts, guardrails and analytics [5][6][7][10]. The catch: no free plan, no self-serve trial, and the HIPAA agreement and data residency options are listed under Enterprise [1][12]. Best for: Teams that want per-resolution billing and the agent working inside their existing help desk. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan or free trial | none | 0/3 | The 90-day free pilot is listed for Enterprise only; no self-serve trial or free plan is shown [1]. | | Price | Cost of 500 AI resolutions a month | $370.83/mo | 6/12 | 500 x $0.89 on Growth = $445; annual billing includes two months free, so 10/12 of that [1]. | | Price | Pay only for resolved conversations | Yes | 3/3 | Priced per resolved ticket; escalations to your team are free [1]. | | Channels and integrations | Channels the agent answers on | Email, Live chat, Voice calls | 6/12 | Docs list chat, email through help desks or Fini-hosted email, and inbound voice calls; no SMS, WhatsApp or Messenger [2][4]. | | Channels and integrations | Sold without the vendor’s own help desk | Yes | 2/2 | Chat widget, help center, hosted email, voice and API are described as standalone surfaces [4]. | | Channels and integrations | Works with named help desks | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub | 4/4 | Deploy overview lists Zendesk, Salesforce, Freshdesk and HubSpot among supported help desks [4]. | | What it learns from | What it learns from | Help centre or website, Uploaded files, Past conversations or tickets | 6/6 | Sources include links, URLs and help centers, with a sitemap mode [8]. Knowledge sources include files; the docs do not name file types [8]. Docs name past tickets as a knowledge source, and past conversations feed a review queue [8][11]. | | Actions and control | Takes actions in connected systems | Yes | 7/7 | Actions make HTTP calls to your APIs, such as cancelling orders or looking up records, run through rules [9]. | | Actions and control | Hands over to a human | Yes | 3/3 | Escalates to your team with the full conversation, knowledge sources and reasoning trace [4]. | | Actions and control | Guardrails on answers | Yes | 3/3 | Guardrails check replies for banned terms, URL domains and up to 10 custom rules per agent [6]. | | Actions and control | Test before going live | Yes | 5/5 | Test Suite replays saved conversations with mock action responses; Inbox lets you chat with the agent [5]. | | Actions and control | Versioning or approval of changes | Yes | 3/3 | Behaviour prompts keep version history with drafts, restore as draft and publish [7]. | | Actions and control | Reporting on the agent | Yes | 3/3 | Analytics cover volume, deflection, escalations, CSAT and escalation reasons [10]. | | Data protection | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Home page lists SOC 2 Type II and ISO 27001; the pricing FAQ says compliance is included in every plan [1][2]. | | Data protection | HIPAA agreement | Yes | 2/2 | Pricing lists "Data residency + BAA/DPA" as an Enterprise extra [1]. | | Data protection | GDPR data processing agreement | Yes | 2/2 | Fini publishes a Data Processing Addendum covering GDPR, and its Terms say the DPA forms part of them [12][13]. | | Data protection | Choice of data region | Yes | 2/2 | The DPA says data is stored in the region designated for the account, United States or European Union, set in the order form [12]. | | Data protection | Customer data not used to train models | Yes | 2/2 | Terms say Customer Data is never used to train or improve shared or foundational models [13][1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [14]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Growth | $0.89 per resolved ticket [1] | - | | Scale | $0.69 per resolved ticket [1] | - | | Enterprise | $0.49 per resolved ticket [1] | - | Per-resolution price on Growth. The plan is billed in advance on annual, quarterly or monthly terms; overage is billed monthly [1]. ## Strengths - Pay per resolved ticket: escalations are free and reopened conversations within 72 hours are not billed twice [1]. - Behaviour prompts have version history with draft, restore and publish [7]. - A test suite replays saved conversations and grades new replies before changes go live [5]. - Chat widget, hosted email and voice run without a help desk [4]. - Analytics show deflection, escalation reasons, CSAT and resolve rate by knowledge item [10]. ## Limits - The only free trial is a 90-day pilot on the Enterprise plan [1]. - Guardrails have no separate publish step; changes save immediately [6]. - The BAA and data residency options are listed as Enterprise extras [1]. - Intercom, LiveChat and Slack cannot yet receive widget escalations [4]. - Voice is billed separately from chat and email, from $0.89 per answered call [1]. ## Vendor claims (not scored) - Fini says it resolves 90% of customer support tickets at 99% accuracy [2]. ## Sources 1. [Fini pricing](https://www.usefini.com/pricing), Fini, accessed 2026-10-09 2. [Fini home](https://www.usefini.com/), Fini, accessed 2026-10-09 3. [Fini security portal](https://security.usefini.com/), Fini, accessed 2026-10-09 4. [Deploy overview](https://docs.usefini.com/en/deploy/overview), Fini docs, accessed 2026-10-09 5. [Test Suite](https://docs.usefini.com/en/testing/test-suite), Fini docs, accessed 2026-10-09 6. [Guardrails](https://docs.usefini.com/en/configuration/guardrails), Fini docs, accessed 2026-10-09 7. [Prompts](https://docs.usefini.com/en/configuration/prompts), Fini docs, accessed 2026-10-09 8. [Knowledge overview](https://docs.usefini.com/en/knowledge/overview), Fini docs, accessed 2026-10-09 9. [Actions](https://docs.usefini.com/en/api-reference/actions), Fini docs, accessed 2026-10-09 10. [Analytics](https://docs.usefini.com/en/analytics), Fini docs, accessed 2026-10-09 11. [Fini documentation](https://docs.usefini.com/introduction), Fini docs, accessed 2026-10-09 12. [Data Processing Addendum](https://www.usefini.com/security/data-processing-addendum), Fini, accessed 2026-10-09 13. [Terms of Service](https://www.usefini.com/security/terms-of-service), Fini, accessed 2026-10-09 14. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08