--- title: Freshcaller canonical: https://saasranked.com/software/freshcaller/ category: Call Center Software points: 54 rank: 8 of 10 facts_checked: 2026-10-09 --- # Freshcaller Cloud phone system from Freshworks with a free plan and a 14-day trial of paid plans. 54 points out of 100. #8 of 10 call center software products. Vendor: Freshworks. Website: https://www.freshworks.com/freshcaller-cloud-pbx/ - A free plan costs $0 per agent, plus per-minute call charges; Growth is $15 and Pro $39 per agent a month billed yearly [1]. - IVR trees start on Pro at $39; recording and wait queues start on Growth at $15 [2]. - Pro adds call monitoring, barging and pausing recordings; the live dashboard shows queued callers and agent status [2][6]. - Freshcaller offers a 14-day trial and numbers in 90+ countries [1][3]. - Freshcaller's app marketplace lists HubSpot CRM, Zoho CRM and Pipedrive apps [15][16][17]. Verdict: Freshcaller suits teams that want a free plan and a low-cost start, especially if they already use Freshworks tools [1][11]. Pro at $39 adds IVR, monitoring and pausing recordings [2]. The catch: the vendor lists no power dialer, SMS or WhatsApp, and call transcription is on request for Enterprise only [4][10]. Best for: Teams that want a free start and a phone line tied to a help desk. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price and trial | Cheapest plan with recording and IVR | $39/mo | 3/12 | Pro, $39 per agent billed yearly: the help-centre plan list puts IVR on Pro and recording on Growth [1][2]. | | Price and trial | Smallest team you can buy for | Not published | 0/4 | Not published on the vendor's pricing page [1]. | | Price and trial | Free trial | Yes | 3/3 | Pricing page offers a 14-day free trial [1]. | | Price and trial | Free plan | Yes | 3/3 | Free plan at $0 per agent plus per-minute charges; the free plan has a global call queue [1][7]. | | Calling | Call recording | Yes | 3/3 | Call recording starts on Growth [1]. | | Calling | IVR menu | Yes | 5/5 | Help centre lists an IVR tree on Pro and describes key-press call flows [2][8]. | | Calling | Call queues | Yes | 5/5 | Wait queues from Growth; queues ring all agents or the longest-idle agent [1][7]. | | Calling | Skills-based routing | Not published | 0/3 | Not published on the vendor's pricing or queue pages [1][7]. | | Calling | Power or progressive dialer | Not published | 0/6 | Not published on the vendor's pricing or features pages [1][4]. | | Calling | Listen, whisper and barge | Yes | 4/4 | Pro lists call monitoring and barging; the help article covers listening in and joining calls [2][5]. | | Channels | Messaging channels | None | 0/8 | Not published: SMS, WhatsApp, live chat and email are not listed on the vendor's pricing or features pages [1][4]. | | Integrations and reports | Named CRM and help desk links | HubSpot, Zoho, Pipedrive | 6/10 | Marketplace lists HubSpot CRM, Zoho CRM and Pipedrive apps for Freshcaller; Salesforce is on request for pre-April 2023 accounts only [15][16][17][19]. | | Integrations and reports | Public API documentation | Yes | 3/3 | Public API reference documents call endpoints such as GET /api/v1/calls [13]. | | Integrations and reports | Live wallboard | Yes | 4/4 | Live dashboard shows callers waiting in queue and agent availability [6]. | | Integrations and reports | Call transcripts | Yes | 3/3 | Call transcription is enabled on request for Enterprise customers, English only [10]. | | Reach and uptime | Countries with phone numbers | 90 | 4/6 | Product page says numbers in 90+ countries; help centre says over 90 [3][2]. | | Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published on the vendor's pages; the security page gives no uptime percentage [14]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Freshworks trust page names SOC 2 Type 2 and ISO/IEC 27001:2022 for the company [12]. | | Security | Single sign-on (SAML) | Not published | 0/4 | Not published on the vendor's security page [14]. | | Security | Pause recording for card payments | Yes | 3/3 | Pro and above can pause a recording when a caller gives confidential details [9]; a PCI Pal payments app is documented [18]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | $0/agent/month + per-minute charges [1] | $0 | | Growth | $15/agent/month [1][2] | $15 | | Pro | $39/agent/month [1][2] | $39 | | Enterprise | $69/agent/month [1][2] | $69 | All prices are per agent a month billed annually, plus per-minute call charges; the page shows no monthly-billed price [1]. ## Strengths - Free plan with pay-per-minute calls, plus a 14-day trial of paid plans [1]. - Recording and wait queues come in the $15 Growth plan [2]. - Supervisors can listen in and join calls from a live dashboard [5][6]. - Pro lets agents pause a recording, and the help centre documents a PCI Pal app for card payments [2][18]. - Freshworks names SOC 2 Type 2 and ISO/IEC 27001:2022 on its trust page [12]. ## Limits - IVR needs Pro at $39 a user; the pricing page lists only speech-enabled IVR, on Enterprise at $69 [1][2]. - Call transcription is enabled on request for Enterprise only [10]. - The vendor lists no power dialer, SMS or WhatsApp [1][4]. - The Salesforce app is on request only, for accounts that signed up before April 19, 2023 [19]. - The pricing page prints no minimum number of agents [1]. ## Sources 1. [Freshcaller pricing](https://www.freshworks.com/freshcaller-cloud-pbx/pricing/), Freshworks, accessed 2026-10-09 2. [Understanding Freshcaller Pricing Plans](https://support.freshcaller.com/support/solutions/articles/240232-understanding-freshcaller-pricing-plans), Freshcaller support, accessed 2026-10-09 3. [Freshcaller cloud PBX](https://www.freshworks.com/freshcaller-cloud-pbx/), Freshworks, accessed 2026-10-09 4. [Freshcaller features](https://www.freshworks.com/freshcaller-cloud-pbx/features/), Freshworks, accessed 2026-10-09 5. [Viewing/Monitoring Ongoing Calls](https://support.freshcaller.com/support/solutions/articles/229386-viewing-monitoring-ongoing-calls), Freshcaller support, accessed 2026-10-09 6. [Overview of Live Dashboard](https://support.freshcaller.com/support/solutions/articles/50000003075-overview-of-live-dashboard), Freshcaller support, accessed 2026-10-09 7. [Setting up Call Queues](https://support.freshcaller.com/support/solutions/articles/229261-setting-up-call-queues), Freshcaller support, accessed 2026-10-09 8. [Introduction to Call Workflows](https://support.freshcaller.com/support/solutions/articles/50000002879-introduction-to-call-workflows), Freshcaller support, accessed 2026-10-09 9. [Recording and Pausing Calls](https://support.freshcaller.com/support/solutions/articles/238592-recording-and-pausing-calls), Freshcaller support, accessed 2026-10-09 10. [Enabling Call Transcriptions](https://support.freshcaller.com/support/solutions/articles/50000003187-enabling-call-transcriptions), Freshcaller support, accessed 2026-10-09 11. [Freshcaller apps](https://www.freshworks.com/apps/freshcaller/), Freshworks, accessed 2026-10-09 12. [Freshworks Trust Center](https://trust.freshworks.com/), Freshworks, accessed 2026-10-09 13. [Freshcaller API](https://developers.freshcaller.com/api/), Freshworks, accessed 2026-10-09 14. [Freshworks security](https://www.freshworks.com/security/), Freshworks, accessed 2026-10-09 15. [Hubspot CRM for Freshcaller](https://www.freshworks.com/apps/freshcaller/hubspot_crm_2), Freshworks, accessed 2026-10-09 16. [Zoho CRM for Freshcaller](https://www.freshworks.com/apps/freshcaller/zohocrm_1), Freshworks, accessed 2026-10-09 17. [Pipedrive for Freshcaller](https://www.freshworks.com/apps/freshcaller/pipedrive_2), Freshworks, accessed 2026-10-09 18. [Using the PCI Pal Payments App](https://support.freshcaller.com/support/solutions/articles/50000003827-using-the-pci-pal-payments-app), Freshcaller support, accessed 2026-10-09 19. [Freshcaller app for Salesforce Lightning (v1.1)](https://support.freshcaller.com/support/solutions/articles/50000001070-freshcaller-app-for-salesforce-lightning-v1-1-), Freshcaller support, accessed 2026-10-09