--- title: Freshchat canonical: https://saasranked.com/software/freshchat/ category: Live Chat Software points: 70 rank: 8 of 12 facts_checked: 2026-10-09 --- # Freshchat Live chat and messaging inbox with a free plan and paid plans that add social channels and an AI agent. 70 points out of 100. #8 of 12 live chat tools. Vendor: Freshworks Inc.. Website: https://www.freshworks.com/live-chat-software/ - The Free plan covers up to 10 agents with a website chat widget, shared inbox and email [1]. - Growth costs $19 per agent a month billed yearly, or $57 a month for 3 agents [1]. - Growth adds WhatsApp, Facebook Messenger and Instagram in the inbox [1]. - Freshworks names SOC 2 Type 2 and ISO/IEC 27001:2022, and lists a Data Processing Agreement [7]. - Agent apps exist for iOS and Android [6]. Verdict: Freshchat suits teams that want a free start and social channels in one inbox, with shared canned replies, assignment rules and webhooks [1][3][4][8]. Freshworks names SOC 2 Type 2 and ISO/IEC 27001 [7]. The catch: the Freddy AI Agent costs $49 per 100 sessions beyond 500, and Freshworks does not publish a live visitor list or branding removal on its pricing page [1]. Best for: Teams that want chat plus WhatsApp, Messenger and Instagram in one inbox. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Yes | 8/8 | Free plan includes the website chat widget for up to 10 agents [1]; a help article says up to 100 [2]. | | Price | Cost for 3 agents | $57/mo | 6/12 | Growth, $19 per agent a month billed annually, times 3 agents [1]. | | Chat handling | Chat history kept | Not published | 0/5 | Not published on the vendor's pricing page [1]. | | Chat handling | Shared saved replies | Yes | 4/4 | Folders of canned responses can be shared with all agents or specific teams [3]. | | Chat handling | Routing rules | Yes | 8/8 | Assignment rules auto-assign conversations by content, visitor country, language or URL [4]. | | Chat handling | Offline message form | Yes | 4/4 | Visitors can leave contact details and a message when offline; it appears as a chat message [5]. | | Visitors | Visitor location shown | Not published | 0/3 | Not published on the vendor's pricing and live chat pages [1][13]. | | Visitors | Live visitor list | Not published | 0/5 | Not published on the vendor's pricing and live chat pages [1][13]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Triggered messages are sent to website visitors, for example after time on the pricing page [15]; pricing page lists proactive engagement [1]. | | Apps and channels | Agent apps | iOS app, Android app | 4/6 | Help article links Freshchat agent apps for iOS and Android [6]. No Windows app found. | | Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger, Instagram | 8/8 | Email on all plans; Messenger, Instagram and WhatsApp on Growth and above [1]. | | Data and trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Freshworks Trust Center lists SOC 2 Type 2 and ISO/IEC 27001:2022 at company level [7]. | | Data and trust | Data processing agreement | Yes | 4/4 | Trust Center lists a Data Processing Agreement, available without a request [7]. | | Data and trust | Two-factor sign-in for agents | Not published | 0/4 | Security page mentions two-factor authentication under access controls, not that agents can turn it on [14]. | | Connections | Named integrations | Shopify, WordPress, WooCommerce, Slack | 4/6 | Help articles cover Shopify, WordPress and Slack integrations and a WooCommerce Smart Plug [9][10][11][12]. | | Connections | Public API or webhooks | Yes | 4/4 | Help center documents conversation APIs and webhooks [8]. | | Connections | Remove vendor branding | Not published | 0/3 | Not published on the vendor's pricing page [1]. | | Connections | AI agent for chat | Yes | 5/5 | Freddy AI Agent is included on Growth and above, first 500 sessions free [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Growth | $19/agent/month [1] | $19 | | Pro | $49/agent/month [1] | $49 | | Enterprise | $79/agent/month [1] | $79 | Prices are per agent a month, billed annually. For 3 agents on Growth: 3 x $19 = $57 a month [1]. ## Strengths - Free plan for up to 10 agents with chat widget, shared inbox and email [1]. - Canned replies can be shared with all agents or specific teams [3]. - Assignment rules route chats by content, country, language or URL [4]. - Offline messages arrive in the inbox as chats [5]. - Freshworks names SOC 2 Type 2 and ISO/IEC 27001:2022 [7]. ## Limits - WhatsApp, Messenger and Instagram need a paid plan [1]. - Freddy AI Agent sessions beyond 500 cost $49 per 100 [1]. - Round robin and load-balanced assignment is listed on Pro and above [1]. - A help article gives a different free-plan size (100 team members) than the pricing page [2]. ## Sources 1. [Freshchat Pricing & Plans](https://www.freshworks.com/live-chat-software/pricing/), Freshworks, accessed 2026-10-09 2. [How to get Freshchat for free](https://support.freshchat.com/support/solutions/articles/237065-how-to-get-freshchat-for-free), Freshchat Support, accessed 2026-10-09 3. [Canned Responses](https://support.freshchat.com/support/solutions/articles/50000000087-canned-responses), Freshchat Support, accessed 2026-10-09 4. [What are Assignment Rules in Freshchat?](https://support.freshchat.com/support/solutions/articles/50000000077-what-are-assignment-rules-in-freshchat-), Freshchat Support, accessed 2026-10-09 5. [Offline Experience in Freshchat](https://support.freshchat.com/support/solutions/articles/50000000093-offline-experience-in-freshchat-), Freshchat Support, accessed 2026-10-09 6. [Take Freshchat wherever your customers are](https://support.freshchat.com/support/solutions/articles/50000000051-take-freshchat-wherever-your-customers-are), Freshchat Support, accessed 2026-10-09 7. [Freshworks Trust Center](https://trust.freshworks.com/), Freshworks, accessed 2026-10-09 8. [Conversation APIs and Webhooks](https://support.freshchat.com/support/solutions/articles/239439-conversation-apis-and-webhooks), Freshchat Support, accessed 2026-10-09 9. [Shopify Integration](https://support.freshchat.com/support/solutions/articles/50000000979-shopify-integration), Freshchat Support, accessed 2026-10-09 10. [WordPress Integration](https://support.freshchat.com/support/solutions/articles/50000000977-wordpress-integration), Freshchat Support, accessed 2026-10-09 11. [WooCommerce Smart Plug](https://support.freshchat.com/support/solutions/articles/234093-woocommerce-smart-plug), Freshchat Support, accessed 2026-10-09 12. [Slack](https://support.freshchat.com/support/solutions/articles/50000000129-slack), Freshchat Support, accessed 2026-10-09 13. [Freshworks live chat software](https://www.freshworks.com/live-chat-software/), Freshworks, accessed 2026-10-09 14. [Freshworks security](https://www.freshworks.com/security/), Freshworks, accessed 2026-10-09 15. [Triggered messages in Freshchat](https://support.freshchat.com/support/solutions/articles/50000000081-triggered-messages-in-freshchat-), Freshchat Support, accessed 2026-10-09