--- title: Front canonical: https://saasranked.com/software/front/ category: Help Desk Software points: 59 rank: 9 of 12 facts_checked: 2026-10-09 --- # Front Shared inbox and help desk with ticketing from $25 per seat a month and no permanent free plan. 59 points out of 100. #9 of 12 help desks. Vendor: FrontApp, Inc.. Website: https://front.com/ - Starter costs $25 per seat a month billed annually, up to 10 seats and one channel type [1]. - Professional costs $65 per seat and adds omnichannel, SSO and up to 20 rules; Enterprise costs $105 [1]. - Time-goal (SLA) rules need the Professional plan or above [2]. - There is no permanent free plan, only a 14-day trial of Professional features [1]. - Front says it is SOC 2 Type II and ISO 27001 certified [3]. Verdict: Front suits teams that run support from a shared inbox and want time-goal SLAs and CSAT reports on Professional, plus load-balancing rules [2][4][10]. It has desktop and mobile apps for all four systems [5]. The catch: Starter limits you to one channel type, there is no free plan, and the custom report builder is still in open beta [1][6]. Best for: Teams that handle customer email and chat together in one shared inbox. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels and apps | Support channels | Email, Live chat, Social media | 6/8 | Starter handles one channel type; Professional adds omnichannel with Facebook and Instagram [1][9]. Phone is listed via Aircall or Dialpad integrations [1]. | | Channels and apps | Mobile apps | iOS, Android | 2/2 | The download page lists Front for iOS and Front for Android [5]. | | Channels and apps | Built-in help centre | Yes | 4/4 | Pricing lists a knowledge base: basic on Starter, customisable on Professional [1]. | | Workflow and SLAs | SLA policies | Yes | 8/8 | Time goal rules set a time limit in their conditions; available on the latest Professional plan or above [2]. | | Workflow and SLAs | Ticket automation rules | Yes | 5/5 | Starter allows up to 10 rules; Professional macros and 20 rules [1]. | | Workflow and SLAs | Automatic ticket assignment | Yes | 5/5 | Load-balancing workflow rules distribute workloads evenly; AI routes by topic [4]. | | Workflow and SLAs | Built-in satisfaction survey | Yes | 3/3 | Customers can submit CSAT ratings, which Front reports; the report is on Professional and above [10]. Ticketing FAQ confirms CSAT collection [4]. | | Reports and connections | Custom reports | No | 0/5 | Pricing lists custom reports on Enterprise, but the custom report dashboard is in open beta, so not counted [1][6]. | | Reports and connections | Public API | Yes | 3/3 | Developer portal documents a Core API; pricing offers a rate-limit add-on on all plans [1][11]. | | Reports and connections | Named integrations | Slack, Jira, Shopify, Salesforce, HubSpot | 5/6 | Front's integrations directory has pages for these five. Microsoft Teams not found [7]. | | Reports and connections | AI assistant with public price | Yes | 4/4 | Autopilot is an add-on on all plans from $0.05 per conversation; Copilot is $20 per seat on Starter and Professional [1]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Security page says Front is SOC 2 Type II and ISO 27001 certified [3]. | | Security | Single sign-on | Yes | 6/6 | Pricing lists SSO and SCIM on Professional, SSO on Enterprise [1]. | | Price | Free plan | No | 0/5 | Pricing page lists no permanent free plan; it offers a free 14-day trial [1]. | | Price | Cheapest paid plan | $25/mo | 2/10 | Starter, $25 per seat a month billed annually; ticketing is included on Starter [1][4]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [12]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Starter | $25/seat/month [1] | $25 | | Professional | $65/seat/month [1][2] | $65 | | Enterprise | $105/seat/month [1] | $105 | Prices are shown under a 'Billed Annually' toggle with a 24% saving; the page shows no monthly-billing prices [1]. ## Strengths - Names both SOC 2 Type II and ISO 27001 certification [3]. - Apps for macOS, Windows, iOS and Android [5]. - Time goal rules set response limits on Professional and above [2]. - Load-balancing rules spread work across agents [4]. - Core API and integration pages for Slack, Jira, Shopify, Salesforce and HubSpot [7][11]. ## Limits - No permanent free plan; the pricing page offers a 14-day trial [1]. - Starter supports a single channel type and up to 10 seats [1]. - The pricing page lists phone through integrations such as Aircall and Dialpad [1]. - The custom report dashboard is in open beta and Enterprise only [6]. - Native WhatsApp is a paid add-on on Professional and Enterprise [1]. ## Vendor claims (not scored) - Front says Autopilot resolves up to 70% of requests [8]. ## Sources 1. [Front pricing](https://front.com/pricing), Front, accessed 2026-10-09 2. [Time goals report](https://help.front.com/en/articles/2151), Front Help Center, accessed 2026-10-09 3. [Front security](https://front.com/security), Front, accessed 2026-10-09 4. [Ticketing system](https://front.com/product/ticketing-system), Front, accessed 2026-10-09 5. [Download Front](https://front.com/download), Front, accessed 2026-10-09 6. [Create a custom report dashboard in analytics](https://help.front.com/en/articles/3683008), Front Help Center, accessed 2026-10-09 7. [Front integrations sitemap](https://front.com/sitemaps-1-section-integrations-1-sitemap.xml), Front, accessed 2026-10-09 8. [Autopilot for customer service](https://front.com/product/autopilot-customer-service-automation), Front, accessed 2026-10-09 9. [Omnichannel support inbox](https://front.com/product/omnichannel-support-inbox), Front, accessed 2026-10-09 10. [Customer satisfaction report](https://help.front.com/en/articles/2155), Front Help Center, accessed 2026-10-09 11. [Core API overview](https://dev.frontapp.com/docs/core-api-overview), Front Developers, accessed 2026-10-09 12. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08