--- title: Google Conversational Agents (Dialogflow CX) canonical: https://saasranked.com/software/google-dialogflow-cx/ category: Chatbot Builders points: 41 rank: 12 of 12 facts_checked: 2026-10-09 --- # Google Conversational Agents (Dialogflow CX) Google Cloud's flow-based agent builder, billed per request or per second of audio. 41 points out of 100. #12 of 12 chatbot builders. Vendor: Google. Website: https://cloud.google.com/dialogflow - Chat requests on the Flows edition cost $0.007 each; Playbooks cost $0.012 [1]. - Voice agents cost $0.001 a second on Flows and $0.002 on Playbooks [1]. - New users get free trial credits that expire after 12 months: $600 for Flows [1]. - Website and voice channels are documented without a preview label; Messenger and Slack are marked Preview [5][6][7][8]. - Google lists Dialogflow as in scope for ISO 27001 and SOC 1/2/3 reports [12]. Verdict: Dialogflow CX suits teams on Google Cloud that want a visual flow builder, webhooks and a documented API [4][11]. Billing is per request, with no plan that includes a set number of conversations [1]. Its Messenger and Slack integrations are in preview, and handoff to a person is only a signal to your own system [2][7][8]. Best for: Teams already on Google Cloud that want deterministic flows and an API. Status: Google's pricing page now titles the product Conversational Agents, with Dialogflow CX as its Flows edition [1]. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, Voice or phone | 4/14 | Dialogflow Messenger embeds in a website; the Phone Gateway takes calls. Messenger and Slack integrations are Preview [5][6][7][8]. | | Channels | Chat API | Yes | 4/4 | REST and RPC detectIntent methods, with client libraries for C++, C#, Go, Java, Node.js and Python [11]. | | Building | No-code builder | Yes | 6/6 | The console graphs each flow as a diagram of pages you click and edit; the pricing page names a Visual builder [14][1]. | | Building | Answers from your own content | Yes | 9/9 | Data stores crawl website URLs or read HTML, PDF and TXT files from Cloud Storage [10]. | | Building | Calls other systems | Yes | 4/4 | Fulfillment can call webhooks that run business logic or call other services [4]. | | Running it | Handoff to a human | No | 0/8 | A handoff response only signals the caller's system, which must do the transfer; no inbox or connection is described [2]. | | Running it | Built-in analytics | Yes | 6/6 | Conversation outcomes chart counts abandoned conversations and human-escalation requests [9]. | | Running it | Remove vendor branding | Not published | 0/4 | Not published on the vendor's Dialogflow Messenger page [5]. | | Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Compliance scope table marks Dialogflow for ISO 27001 certifications and SOC 1/2/3 reports [12]. | | Trust | Open source | Not published | 0/3 | Not published on the vendor's console overview [4]. | | Trust | Data processing agreement | Yes | 2/2 | Google publishes its Cloud Data Processing Addendum [13]. | | Price | Free plan | No | 0/5 | Only trial credits that expire after 12 months are described, not a free plan [1]. | | Price | Price for 1,000 conversations | Not published | 0/9 | No plan with a monthly allowance; billing is per request or per second [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [15]. Not on G2's leaderboard. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Flows, chat | $0.007 per request [1] | - | | Playbooks, chat | $0.012 per request [1] | - | | Voice | $0.001 per second (Flows) [1] | - | All rates are pay-as-you-go. Data store index storage has a 10 GiB monthly free quota, then $5.00 per GiB [1]. ## Strengths - Detect-intent API in REST and RPC, with client libraries for six languages [11]. - Data stores can crawl website URLs and read HTML, PDF, TXT and CSV files [10]. - Conversation outcomes chart counts abandoned and human-escalation requests [9]. - Google lists Dialogflow under ISO 27001 and SOC 1/2/3 in scope [12]. - Google publishes a Cloud Data Processing Addendum [13]. ## Limits - No plan with an included conversation allowance; billing is per request or per second [1]. - Messenger and Slack integrations carry a Preview label [7][8]. - Live agent handoff is only a signal; your own system must carry out the transfer [2]. - Partner telephony integrations come with no Google support [3]. ## Sources 1. [Conversational Agents pricing](https://cloud.google.com/dialogflow/pricing), Google Cloud, accessed 2026-10-09 2. [Fulfillment](https://docs.cloud.google.com/dialogflow/cx/docs/concept/fulfillment), Google Cloud documentation, accessed 2026-10-09 3. [Integrations](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration), Google Cloud documentation, accessed 2026-10-09 4. [Dialogflow CX basics](https://docs.cloud.google.com/dialogflow/cx/docs/basics), Google Cloud documentation, accessed 2026-10-09 5. [Dialogflow Messenger](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/dialogflow-messenger), Google Cloud documentation, accessed 2026-10-09 6. [Phone Gateway](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/phone-gateway), Google Cloud documentation, accessed 2026-10-09 7. [Meta Messenger integration](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/facebook-messenger), Google Cloud documentation, accessed 2026-10-09 8. [Slack integration](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/slack), Google Cloud documentation, accessed 2026-10-09 9. [Analytics](https://docs.cloud.google.com/dialogflow/cx/docs/concept/analytics), Google Cloud documentation, accessed 2026-10-09 10. [Data stores](https://docs.cloud.google.com/dialogflow/cx/docs/concept/data-store), Google Cloud documentation, accessed 2026-10-09 11. [Dialogflow CX REST reference](https://docs.cloud.google.com/dialogflow/cx/docs/reference/rest), Google Cloud documentation, accessed 2026-10-09 12. [Compliance resource center: services in scope](https://cloud.google.com/security/compliance/services-in-scope), Google Cloud, accessed 2026-10-09 13. [Cloud Data Processing Addendum (Customers)](https://cloud.google.com/terms/data-processing-addendum), Google Cloud, accessed 2026-10-09 14. [Dialogflow CX console](https://docs.cloud.google.com/dialogflow/cx/docs/concept/console), Google Cloud documentation, accessed 2026-10-09 15. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08