--- title: HappyFox canonical: https://saasranked.com/software/happyfox/ category: Help Desk Software points: 60 rank: 8 of 12 facts_checked: 2026-10-09 --- # HappyFox Per-agent help desk whose cheapest plan already includes SLA policies, automation rules and single sign-on. 60 points out of 100. #8 of 12 help desks. Vendor: HappyFox. Website: https://www.happyfox.com/ - Basic costs $24 per agent a month billed yearly ($29 billed monthly) and is capped at 5 agents [1]. - Basic already includes SLA management, Smart Rule automation, a knowledge base and SSO [1]. - Round-robin assignment and satisfaction surveys start on Team, at $49 per agent a month billed yearly [1]. - HappyFox names SOC 2 Type II among its security certifications [4]. - There is no free plan; each plan starts with a 14-day trial [2]. Verdict: HappyFox suits small support teams that need SLA targets and single sign-on without paying for a top tier [1]. Basic costs $24 per agent a month on yearly billing and stops at 5 agents [1]. Automatic assignment and satisfaction surveys need Team, and Autopilot has no public price [1][2]. Best for: Small teams that want SLAs and SSO from the first plan. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels and apps | Support channels | Email, Live chat, Social media | 6/8 | Chat conversations become tickets [3]; HappyFox Chat starts at $29 a month [8]. Facebook messages become tickets [6]. Phone only via third-party integrations [5]. | | Channels and apps | Mobile apps | iOS, Android | 2/2 | The vendor's mobile help desk page describes a help desk app for iOS and Android [7]. | | Channels and apps | Built-in help centre | Yes | 4/4 | Self-service knowledge base and support portal are listed on every plan, Basic included [1]. | | Workflow and SLAs | SLA policies | Yes | 8/8 | SLA management is listed on Basic and every higher plan [1]. | | Workflow and SLAs | Ticket automation rules | Yes | 5/5 | Smart Rule Automation is listed on every plan [1]. | | Workflow and SLAs | Automatic ticket assignment | Yes | 5/5 | Round Robin Ticket Assignment is listed from the Team plan, $49 a month per agent [1]. | | Workflow and SLAs | Built-in satisfaction survey | Yes | 3/3 | Satisfaction Surveys and a survey report are listed from the Team plan [1]. | | Reports and connections | Custom reports | Not published | 0/5 | Not published on the vendor's reporting page [9]; plans list fixed reports with filters and a custom dashboard [1]. | | Reports and connections | Public API | Yes | 3/3 | The plan table lists a REST API with rate limits and webhooks on every plan [1]. | | Reports and connections | Named integrations | Slack, Microsoft Teams, Jira, Shopify, Salesforce, HubSpot | 6/6 | All six appear in the plan table and on the vendor's integration page; Shopify on Basic, the rest from Team [1][5]. | | Reports and connections | AI assistant with public price | Yes | 4/4 | AI Chatbot uses generative AI, 'from $9 per agent per month' [12]. Assist AI is for employee support [10]; Autopilot has no price [11]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 6/6 | The security page lists SOC 2 Type II among HappyFox's certifications [4]. | | Security | Single sign-on | Yes | 6/6 | Basic lists SSO (GSuite/SAML/Azure) and a custom SAML method [1]. | | Price | Free plan | No | 0/5 | Only paid plans are listed; every plan starts with a 14-day trial [2]. | | Price | Cheapest paid plan | $24/mo | 2/10 | Basic, $24 per agent a month billed annually; $29 billed monthly [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [13]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Basic | $24/agent/month billed yearly ($29 monthly) [1] | $24 | | Team | $49/agent/month billed yearly ($69 monthly) [1] | $49 | | Pro | $99/agent/month billed yearly ($119 monthly) [1] | $99 | Prices are per agent; billing every two years lowers Basic to $21 [1]. Flat-fee plans with unlimited agents start at $1,999 a month billed yearly [1]. Enterprise Pro is quote-only [1]. ## Strengths - SLA management, automation rules and SSO are on the cheapest plan [1]. - Names SOC 2 Type II, and the plan table repeats it for every plan [1][4]. - Integrations with Slack, Microsoft Teams, Jira, Shopify, Salesforce and HubSpot are all listed [1][5]. - A REST API and webhooks are listed on every plan [1]. ## Limits - Basic is capped at 5 agents [1]. - Basic costs $24 per agent a month on yearly billing; round robin assignment and satisfaction surveys need Team at $49 [1]. - No free plan; only a 14-day trial [2]. - Phone calls run through third-party integrations such as Aircall and RingCentral [5]. - Autopilot, its AI agent product, has no public price and is sold through a demo [2][11]. ## Sources 1. [Help desk pricing and plan comparison](https://www.happyfox.com/help-desk-price/), HappyFox, accessed 2026-10-09 2. [HappyFox pricing](https://www.happyfox.com/pricing/), HappyFox, accessed 2026-10-09 3. [Help desk ticket features](https://www.happyfox.com/helpdesk/features/), HappyFox, accessed 2026-10-09 4. [Help desk software security](https://www.happyfox.com/helpdesk/software-security/), HappyFox, accessed 2026-10-09 5. [Help desk integrations](https://www.happyfox.com/helpdesk/integrations/), HappyFox, accessed 2026-10-09 6. [Facebook integration](https://www.happyfox.com/helpdesk/integrations/facebook/), HappyFox, accessed 2026-10-09 7. [Mobile help desk](https://www.happyfox.com/helpdesk/use-cases/mobile-help-desk/), HappyFox, accessed 2026-10-09 8. [Live chat pricing](https://www.happyfox.com/live-chat/live-chat-pricing/), HappyFox, accessed 2026-10-09 9. [Help desk reporting](https://www.happyfox.com/helpdesk/reporting/), HappyFox, accessed 2026-10-09 10. [Assist AI pricing](https://www.happyfox.com/assist-ai/pricing/), HappyFox, accessed 2026-10-09 11. [HappyFox AI](https://www.happyfox.com/happyfox-ai/), HappyFox, accessed 2026-10-09 12. [AI Chatbot Software](https://www.happyfox.com/chatbot/), HappyFox, accessed 2026-10-09 13. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08