---
title: Helpjuice
canonical: https://saasranked.com/software/helpjuice/
category: Knowledge Base Software
points: 70
rank: 4 of 11
facts_checked: 2026-10-09
---

# Helpjuice

Hosted knowledge base with flat monthly plans from $249, a review process, SAML sign-in and a full write API.

70 points out of 100. #4 of 11 knowledge base tools. Vendor: Helpjuice. Website: https://helpjuice.com/

- The Knowledge Base plan costs $249 a month and includes 30 users; the page shows no yearly price [1].
- Plans rise to $449 for 100 users and $799 for unlimited users [1].
- There is no free plan, only a 14-day free trial with no credit card [1].
- Articles need approval from assigned reviewers before publishing, unless an admin lets some roles bypass it [8].
- The v3 API creates articles with POST and updates them with PUT [5].

Verdict: Helpjuice suits teams that want review and approval, SAML sign-in, an article API and a help centre on their own subdomain, and can afford a flat monthly fee [1][4][5][6][8]. The catch is price: the cheapest plan is $249 a month, with no free plan and no certification named on the pages we read [1][2]. Best for: Companies that want an editorial review step and an API and can pay a flat fee.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Cheapest paid plan | $249/mo | 1/12 | Knowledge Base plan, $249 a month with 30 users; no yearly price shown, so monthly [1]. |
| Price | Free plan | No | 0/6 | Pricing page shows three paid plans and a 14-day free trial only [1]. |
| Publishing | Help centre on your own domain | Yes | 8/8 | Help article maps a subdomain such as help.yourcompany.com to the knowledge base with a CNAME; no plan limit stated [6]. |
| Publishing | Multiple languages | Yes | 7/7 | Pricing page lists multilingual support; the help centre covers linking translations in over 50 languages and adding a front-end language switcher [1][7]. |
| Publishing | Article version history | Yes | 6/6 | Features page lists version history and restoring or comparing versions [2]. |
| Publishing | Review and approval workflow | Yes | 7/7 | Authors assign one or more reviewers; articles need approval before publishing, with an optional admin bypass [8]. |
| Readers and reports | Search reports | Yes | 6/6 | Searches tab covers searches that returned matches and those that did not, including zero-result searches [9]. |
| Readers and reports | Reader feedback on articles | Yes | 4/4 | Readers can comment on articles [10]; the Analytics Articles tab reports likes and dislikes per article and flags negative feedback [13]. |
| Readers and reports | Help widget for your site or app | Yes | 4/4 | Features page lists embedded widgets under integrations [2]. |
| Readers and reports | Login-only articles | Yes | 4/4 | Features page lists restricting access by URL, IP, user or group; pricing page lists private and internal sections [1][2]. |
| Access and data | Single sign-on (SAML or OIDC) | Yes | 7/7 | Help article covers SAML single sign-on with an identity provider [4]. |
| Access and data | API to read and write articles | Yes | 7/7 | API v3 creates articles with POST and updates them with PUT [5]. |
| Access and data | Bulk export of articles | Yes | 5/5 | Backup downloads all content as a zip of CSV files; a category and chosen articles export to PDF, DOCX or HTML, one category at a time. Counted as bulk export [11]. |
| Access and data | Editor roles and permissions | Yes | 4/4 | Super Administrator, Administrator, Collaborator, Draft Writer and Internal Viewer roles [12]. |
| Access and data | Open source | Not published | 0/5 | Not published on the vendor's features page [2]. |
| Security | SOC 2 Type II or ISO 27001 | Not published | 0/8 | Not found on the vendor's pages [2][3]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Knowledge Base | $249/month [1] | $249 |
| AI-Knowledge Base | $449/month [1] | $449 |
| Unlimited AI-Knowledge Base | $799/month [1] | $799 |

The pricing page lists monthly prices only and mentions no extra fee per user [1].

## Strengths

- Flat price covers 30 users on the cheapest plan, so adding editors adds no per-seat fee [1].
- Searches tab includes searches that returned zero results [9].
- Five user roles, from Super Administrator to Internal Viewer [12].
- The help centre can run on your own subdomain through a CNAME record [6].
- Features page lists version history, restoring and comparing versions [2].

## Limits

- Cheapest plan is $249 a month, and no free plan exists [1].
- The pricing page shows monthly prices only, with no yearly discount [1].
- Exporting multiple categories at once is not possible; the full backup is a zip of CSV files [11].
- No SOC 2 or ISO 27001 is named on the pages we read [2].
- Plan lists show SSO only on the two higher plans, though the same page names SSO protection for every plan [1].

## Sources

1. [Helpjuice pricing](https://helpjuice.com/pricing), Helpjuice, accessed 2026-10-09
2. [Helpjuice features](https://helpjuice.com/features), Helpjuice, accessed 2026-10-09
3. [Helpjuice help centre](https://help.helpjuice.com/), Helpjuice, accessed 2026-10-09
4. [Single Sign-On Authentication](https://help.helpjuice.com/authentication/single-sign-on-authentication), Helpjuice help centre, accessed 2026-10-09
5. [Using API v3](https://help.helpjuice.com/api-v3/using-api-v3), Helpjuice help centre, accessed 2026-10-09
6. [How To Set Up Custom Domains](https://help.helpjuice.com/custom-domain/how-to-set-up-a-custom-domain), Helpjuice help centre, accessed 2026-10-09
7. [Overview: Multiple Languages & Localization](https://help.helpjuice.com/en_US/languages-and-translations/overview-multiple-languages-localization), Helpjuice help centre, accessed 2026-10-09
8. [Review process](https://help.helpjuice.com/en_US/article-editor/review-process), Helpjuice help centre, accessed 2026-10-09
9. [Searches tab](https://help.helpjuice.com/en_US/analytics/searches-tab), Helpjuice help centre, accessed 2026-10-09
10. [Article feedbacks](https://help.helpjuice.com/en_US/customization-guides/article-feedbacks), Helpjuice help centre, accessed 2026-10-09
11. [How to export all of your Helpjuice data](https://help.helpjuice.com/en_US/content-management/how-to-export-all-of-your-helpjuice-data), Helpjuice help centre, accessed 2026-10-09
12. [How to set up user roles](https://help.helpjuice.com/en_US/getting-started/how-to-set-up-user-roles), Helpjuice help centre, accessed 2026-10-09
13. [Analytics - Articles Tab](https://help.helpjuice.com/en_US/analytics/articles-tab), Helpjuice help centre, accessed 2026-10-09