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email hosting service · Infomaniak Network SA

Infomaniak Mail Service

Swiss mail hosting on your own domain with unlimited mailbox storage and a free single-address starter.

62/100

#3 of 9 email hosting services
Facts checked 9 Oct 2026

In short

Infomaniak suits small teams that want mail hosted in Switzerland, with calendars, IMAP and a free migration service2,3,7. Storage is unlimited and the company holds ISO 270016,7. The catches are the lack of a written uptime commitment, prices listed in Swiss francs only, and 2FA that the pages tie to the Infomaniak account rather than to each mailbox1,7,17.

Best for: Small teams that want Swiss-hosted mail with calendars and a free way to start.

Where the points come from

Price6 of 22
Mailbox29 of 29
Security15 of 28
Reliability and support12 of 21

Price 6 of 22 points

RuleWhat is publishedPoints
Cost for a team of 5Not publishedOnly Swiss francs are shown: Mail Service is CHF 2.29 a month per address1. No dollar or euro price found.0 / 12
Free plan on your own domainYesStarter Mail is free with a domain registered or transferred to Infomaniak, one address. The separate free kSuite only gives vendor-domain addresses9,8.6 / 6
Monthly billingNot publishedNot published on the vendor's price page1; the page shows Annual and Monthly tabs but no clear monthly term for Mail Service.0 / 4

Mailbox 29 of 29 points

RuleWhat is publishedPoints
Storage per mailbox999Terms say email has no disk quota on paid addresses; counted as 999 GB to stand for unlimited7.10 / 10
Open mail and calendar protocolsIMAP, POP3, CalDAV, CardDAVThe features page lists POP, IMAP, CalDAV and CardDAV for the Mail Service3.8 / 8
Shared calendar and contactsYesEach address has contacts and a calendar, and webmail lets users share address books and calendars3.5 / 5
More than one domainYesA guide shows how to link additional domain names to one Mail Service; addresses work on all linked domains10.3 / 3
Aliases and catch-allYesPaid addresses allow aliases (up to 50)11; the catch-all guide excludes only Starter, kSuite Free and my kSuite12.3 / 3

Security 15 of 28 points

RuleWhat is publishedPoints
Two-factor sign-inNot published2FA with an authenticator app or YubiKey protects Infomaniak account logins; pages do not say mailbox sign-in is covered17.0 / 7
Passkeys or security keysNot publishedThe 2FA guide names YubiKey for account logins; mailbox sign-in is not mentioned17.0 / 3
Admins can require 2FANot publishedAdmins can require 2FA for organisation users; the guide does not mention mail addresses18.0 / 3
Single sign-on (SAML)YesInfomaniak supports SAML 2.0 and SCIM with Entra ID, Okta and other providers, enabled on request; the mail page lists SSO for businesses2,16.5 / 5
SOC 2 Type II or ISO 27001YesInfomaniak says it has been ISO 27001 certified since June 20186.6 / 6
SPF, DKIM and DMARC guidesYesSeparate help guides cover managing SPF, DKIM and DMARC records for Mail Service domains13,14,15.4 / 4

Reliability and support 12 of 21 points

RuleWhat is publishedPoints
Written uptime commitmentNoThe Mail Service terms give no uptime commitment and say the service is provided as is7. The site claims 99.99% availability3.0 / 9
Public status pageYesInfomaniak runs a public status page with a 60-day incident history, including a September 2026 kSuite and webmail incident20.2 / 2
Live supportYesThe Mail Service page says support is reachable by email, telephone or chat, even at the weekend2.4 / 4
Mail migration toolYesA free migration service is offered, and an import wizard copies mail from other IMAP providers2,4.3 / 3
Official phone appsYesAn Infomaniak Mail app for iOS and Android is offered5.3 / 3

The rule behind each line: how we score email hosting services.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Starter Mail1 addressFree9$0Free with a domain registered or transferred to Infomaniak
Mail ServiceUp to 1,000 addressesCHF 2.29/month per address1,7–Unlimited storage, 500 emails a day, excluding VAT
kSuite StandardUp to 300 usersCHF 1.76/month per user1–2 addresses per user and 50 GB of drive storage

Infomaniak's price pages show Swiss francs only, so no US dollar price is recorded. The Business and Enterprise kSuite plans are shown at half price for the first year1.

Strengths

  • Mail storage has no disk quota on paid addresses7.
  • IMAP, POP, CalDAV and CardDAV are all listed3.
  • Free migration help and an import wizard are offered2,4.
  • ISO 27001 certified since June 20186.
  • SPF, DKIM and DMARC each have a help guide13,14,15.

Limits

  • The terms give no uptime commitment and say the service is provided as is7.
  • Prices are shown in Swiss francs, excluding VAT1.
  • The 2FA guides cover Infomaniak account logins; they do not say mailbox sign-in is covered17.
  • In September 2025 Infomaniak told customers to change their account password after it blocked an attack on an administrative system19.

Concerns on record

  • In September 2025 Infomaniak told customers it had blocked an attack on one of its administrative systems and advised changing account passwords; it said there was no indication that data was compromised19.

What Infomaniak Network SA says

Vendor claims. We show them, but they earn no points.

  • Infomaniak says the Mail Service has 99.99% availability3.
  • Infomaniak says its mailboxes are saved in 2 data centres in Switzerland and restorable within 30 days2,3; its terms say daily backups are kept for 7 days7.

Other email hosting services

  1. 1
    Google Workspace GmailSmall teams that want a written 99.9% uptime commitment and detailed sign-in options
    82/100
    $35/mocost for a team of 5
  2. 2
    Zoho MailSmall teams that want a low price and are happy to pay a year at a time
    79/100
    $5/mocost for a team of 5
  3. 4
    FastmailSmall teams that want mail, calendar and contacts that work in any standard app
    51/100
    Not publishedcost for a team of 5
  4. 5
    Rackspace EmailSmall teams that want month-to-month billing and phone support
    45/100
    $50/mocost for a team of 5

Infomaniak Mail Service vs Google Workspace Gmail · Infomaniak Mail Service vs Zoho Mail · All 9 email hosting services

Sources

  1. Mail Service prices and characteristics, Infomaniak. Accessed 9 Oct 2026.
  2. Mail Service, Infomaniak. Accessed 9 Oct 2026.
  3. Mail Service features, Infomaniak. Accessed 9 Oct 2026.
  4. Mail Service ecosystem, Infomaniak. Accessed 9 Oct 2026.
  5. Download the Infomaniak Mail app for iOS or Android, Infomaniak. Accessed 9 Oct 2026.
  6. Certifications, Infomaniak. Accessed 9 Oct 2026.
  7. Special terms and conditions: kMail / Mail Service, Infomaniak. Accessed 9 Oct 2026.
  8. mykSuite free offer, Infomaniak. Accessed 9 Oct 2026.
  9. Order a Starter product (Mail Service / Web Hosting), Infomaniak. Accessed 9 Oct 2026.
  10. Add an additional domain name to the Mail service, Infomaniak. Accessed 9 Oct 2026.
  11. Create a mail address alias, Infomaniak. Accessed 9 Oct 2026.
  12. Create a catch-all email address, Infomaniak. Accessed 9 Oct 2026.
  13. Manage DKIM records, Infomaniak. Accessed 9 Oct 2026.
  14. Manage DMARC records, Infomaniak. Accessed 9 Oct 2026.
  15. Manage SPF records, Infomaniak. Accessed 9 Oct 2026.
  16. Discover Infomaniak's SSO connection, Infomaniak. Accessed 9 Oct 2026.
  17. Enable two-factor authentication (2FA) for Infomaniak account logins, Infomaniak. Accessed 9 Oct 2026.
  18. Force the activation of two-factor authentication (2FA) for users in the Organization, Infomaniak. Accessed 9 Oct 2026.
  19. Infomaniak rät seinen Kunden, ihr Passwort zu ändern, Netzwoche. Accessed 9 Oct 2026.
  20. Status of services, Infomaniak. Accessed 9 Oct 2026.

Website: www.infomaniak.com/en/ksuite/service-mail · Markdown version · We are not affiliated with Infomaniak Network SA.