---
title: Interakt
canonical: https://saasranked.com/software/interakt/
category: WhatsApp Customer Service Software
points: 79
rank: 4 of 11
facts_checked: 2026-10-09
---

# Interakt

WhatsApp and Instagram team inbox with unlimited agents on every plan.

79 points out of 100. #4 of 11 WhatsApp customer service platforms. Vendor: Interakt (Jio Haptik Technologies Limited). Website: https://www.interakt.shop/

- The WhatsApp inbox starts at $239 a year on Starter; Growth costs $499 a year or $55 billed monthly [1].
- Every plan lists unlimited agents (Starter: owner roles only), so extra seats cost nothing [1].
- Chat auto-assignment starts on the Advanced plan at $69 a month billed monthly [1].
- A WhatsApp AI agent is a $74.99 a month add-on for Growth and Advanced, with 100 AI messages included [1].
- A 14-day free trial is offered; there is no permanent free plan [2].

Verdict: Interakt suits small teams that want unlimited agents, broadcasts and Shopify order flows on WhatsApp, with the inbox from $239 a year [1]. Its FAQ says conversation charges are billed on actuals without a surcharge [2]. The catch: the AI agent is a paid add-on, auto-assignment needs Advanced, and no SOC 2 Type II or ISO 27001 claim appears on its pricing or FAQ pages [1][2]. Best for: Small teams that want unlimited agents on a WhatsApp inbox.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and fees | Cheapest plan for 3 agents | $19.92/mo | 12/12 | Starter, $239 a year billed yearly, with unlimited agents (owner roles), so 3 agents cost the same. No WhatsApp Starter on monthly billing [1]. |
| Price and fees | Price of one more agent | $0 | 3/3 | Starter and Growth list unlimited agents, so an extra agent costs $0 [1]. |
| Price and fees | Free plan with WhatsApp | No | 0/3 | Pricing page lists paid plans only; the FAQ mentions a free trial program, not a permanent plan [1][2]. |
| Price and fees | Free trial of 7 days or more | Yes | 2/2 | FAQ says 'We also offer a 14-day free trial program' [2]. |
| Price and fees | Meta message fees | at_cost | 6/6 | FAQ says conversation charges are billed on actuals without any surcharge. Only Enterprise lists 'No Markup Charges' [2][1]. |
| Team inbox | Automatic chat assignment | Yes | 6/6 | Advanced lists chat auto-assignment with load equalizing; support page mentions assignment by availability or expertise [1][5]. |
| Team inbox | Internal notes | Yes | 3/3 | Support automation page lists private notes in the shared team inbox [5]. |
| Team inbox | Satisfaction survey on WhatsApp | Not published | 0/3 | Not published on the vendor's pricing, FAQ or support pages [1][2][5]. |
| Team inbox | Agent and response-time reports | Yes | 5/5 | Growth lists Conversation Analytics and Agent Performance Analytics [1]. |
| Team inbox | Agent mobile app | Yes | 3/3 | App Store listing says multiple agents can reply to queries through one WhatsApp number [6]. |
| Automation and broadcasts | No-code chatbot builder | Yes | 8/8 | Growth has a linear chatbot builder; Advanced adds branching, conditions and API calls [1]. |
| Automation and broadcasts | AI agent from your help content | Yes | 7/7 | WhatsApp AI Agents add-on, $74.99 a month for Growth and Advanced, with 100 AI messages; trained on your website and docs [1][4]. |
| Automation and broadcasts | Template broadcasts | Yes | 7/7 | One-time and ongoing campaigns are listed from Starter [1]. |
| Channels and integrations | Keeps the WhatsApp Business app | Yes | 4/4 | Resource page says you can connect the WhatsApp Business app and Interakt on the same number at the same time; no plan limit stated [8]. |
| Channels and integrations | Other channels | Instagram | 1/6 | Growth inbox covers WhatsApp and Instagram; RCS is on Enterprise but is not in this list. No email, SMS or Messenger found [1][3]. |
| Channels and integrations | Named integrations | Shopify, HubSpot, Salesforce, Zapier | 8/8 | Integrations page lists Shopify, Salesforce, Zapier and a HubSpot card; a help article describes the HubSpot sync [3][7]. |
| Channels and integrations | Public API and webhooks | Yes | 4/4 | Pricing page lists public APIs and public webhooks, with named endpoints and event types, from Growth [1]. |
| Security and trust | SOC 2 Type II or ISO 27001 | Not published | 0/5 | Not published on the vendor's pricing or FAQ pages [1][2]. |
| Security and trust | Open source | Not published | 0/3 | Not published on the vendor's pricing or FAQ pages [1][2]. |
| Security and trust | Single sign-on | Not published | 0/2 | Not published on the vendor's pricing or FAQ pages [1][2]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Starter (Instagram only) | $12/month [1] | $12 |
| Starter (WhatsApp or Instagram) | $239/year [1] | $19.92 |
| Growth | $499/year ($55/month billed monthly) [1] | $41.58 |
| Advanced | $649/year ($69/month billed monthly) [1] | $54.08 |
| Enterprise | On request [1] | - |

The quarterly and yearly figures come from the pricing page's billing toggle; Starter is $69 a quarter, Growth $149, Advanced $189 [1]. Meta message fees are billed separately [1].

## Strengths

- Unlimited agents on every plan, so the price for 3 agents equals the plan price [1].
- Public APIs and public webhooks are listed from Growth [1].
- 14-day free trial that opens the full feature set [2].
- Agent performance analytics and conversation analytics come with Growth [1].
- The same number can run in the WhatsApp Business app and Interakt at once through coexistence [8].

## Limits

- Starter shows 'Not Applicable' for WhatsApp on monthly billing [1].
- The WhatsApp AI agent costs an extra $74.99 a month on top of the plan [1].
- Only WhatsApp, Instagram and RCS are listed as channels; no email, SMS or Messenger [1][3].
- No SOC 2 Type II or ISO 27001 mention on the pricing or FAQ pages [1][2].

## Vendor claims (not scored)

- Interakt says conversation charges are billed on actuals without any surcharge [2].

## Sources

1. [WhatsApp API Pricing](https://www.interakt.shop/pricing/), Interakt, accessed 2026-10-09
2. [Interakt FAQs](https://www.interakt.shop/faqs/), Interakt, accessed 2026-10-09
3. [Interakt integrations](https://www.interakt.shop/integrations/), Interakt, accessed 2026-10-09
4. [WhatsApp AI Agents](https://www.interakt.shop/whatsapp-ai-agents/), Interakt, accessed 2026-10-09
5. [Customer support automation](https://www.interakt.shop/customer-support-automation/), Interakt, accessed 2026-10-09
6. [Interakt on the App Store](https://apps.apple.com/us/app/interakt/id1573532290), Apple App Store, accessed 2026-10-09
7. [WhatsApp API integration with HubSpot](https://www.interakt.shop/resource-center/whatsapp-api-integration-with-hubspot/), Interakt, accessed 2026-10-09
8. [WhatsApp coexistence](https://www.interakt.shop/resource-center/whatsapp-coexistence/), Interakt, accessed 2026-10-09