--- title: JustCall canonical: https://saasranked.com/software/justcall/ category: Call Center Software points: 73 rank: 5 of 10 facts_checked: 2026-10-09 --- # JustCall Cloud phone and messaging system for sales and support teams, from $29 a user with two-user minimum. 73 points out of 100. #5 of 10 call center software products. Vendor: JustCall. Website: https://justcall.io/ - Team costs $29 per user a month billed yearly, with a minimum of 2 licences [1]. - Team includes IVR menus, unlimited AI transcription, SMS and WhatsApp; the power dialer starts on Pro at $49 [1][6]. - Local numbers are offered in 70+ countries [1]. - Integrations are listed for Salesforce, HubSpot, Zoho CRM, Pipedrive and Zendesk [7]. - JustCall has a SOC 2 Type 2 report and ISO 27001 certification [8]. Verdict: JustCall suits small teams that want calling, SMS and WhatsApp at $29 a user, with links to five named CRMs and help desks [1][6][7]. Pro adds the power dialer and pause-and-resume recording [1][2]. The catch: the terms name no uptime percentage, and single sign-on is limited to Business plans without SAML named [8][11]. Best for: Small sales and support teams that want SMS, WhatsApp and CRM links. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price and trial | Cheapest plan with recording and IVR | $29/mo | 6/12 | Team, $29 per user billed yearly; pricing lists IVR, and the recording page says recording starts on Team [1][2]. | | Price and trial | Smallest team you can buy for | 2 | 2/4 | Team plan: 'Minimum license: 2' [1]. | | Price and trial | Free trial | Yes | 3/3 | FAQ says JustCall offers a 14-day free trial [1]. | | Price and trial | Free plan | No | 0/3 | Pricing lists five plans, none free [1]. | | Calling | Call recording | Yes | 3/3 | Call recording is included starting on the Team plan [2]. | | Calling | IVR menu | Yes | 5/5 | Team lists IVR and call menus setup; multi-level IVR from Team up [1][3]. | | Calling | Call queues | Yes | 5/5 | Call distribution page names round robin and automatic call distribution; Pro lists queue callback [4][1]. | | Calling | Skills-based routing | Yes | 3/3 | Call distribution page says to tag agents by skill and route callers to the best match [4]. | | Calling | Power or progressive dialer | Yes | 6/6 | Pro lists a power dialer [1]. | | Calling | Listen, whisper and barge | Yes | 4/4 | Pages say supervisors can listen, whisper or barge; plan not stated [4][5]. | | Channels | Messaging channels | SMS, WhatsApp | 4/8 | SMS segments in every plan; WhatsApp on Team and above. Live chat and email inbox are not listed in the plans [1][6]. | | Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk | 10/10 | Integrations page lists all five, including Zoho CRM and Zendesk Support [7]. | | Integrations and reports | Public API documentation | Yes | 3/3 | Public developer docs list call endpoints such as List all calls [9][10]. | | Integrations and reports | Live wallboard | Yes | 4/4 | Live view lists queued callers by wait time and agent status [5]. | | Integrations and reports | Call transcripts | Yes | 3/3 | Team, Pro and Pro Plus include unlimited AI transcription minutes [1]. | | Reach and uptime | Countries with phone numbers | 70 | 4/6 | Team lists local numbers in 70+ countries [1]. | | Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | Not published in the terms, which name no uptime percentage [11]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Security page names a SOC 2 Type 2 report and ISO 27001 certification [8]. | | Security | Single sign-on (SAML) | Not published | 0/4 | Not published: page names single sign-on on Business plans only, and does not name SAML [8]. | | Security | Pause recording for card payments | Yes | 3/3 | Pause and resume recording protects card numbers; Pro or above [2]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Team | $29/user/month [1][2][6] | $29 | | Pro | $49/user/month [1] | $49 | | Pro Plus | $89/user/month [1] | $89 | | Business | Custom [1][8] | - | Prices are per user a month billed annually; the page shows no monthly-billed price [1]. SalesPro is quote-only [1]. ## Strengths - Low entry price of $29 a user, with a minimum of only 2 licences [1]. - Names SOC 2 Type 2 and ISO 27001 on its security page [8]. - Listen, whisper and barge are documented, with a live calls view of queued callers and agents [4][5]. - Pause and resume recording protects card details; available on Pro and above [2]. - Public API reference covers call endpoints [9][10]. ## Limits - The terms name no uptime percentage and disclaim guarantees [11]. - Single sign-on is on Business plans only, and SAML is not named [8]. - The power dialer and pause-and-resume recording need Pro or above [1][2]. - No free plan; the free trial lasts 14 days [1]. - Business pricing is custom with a 10-licence minimum [1]. ## Sources 1. [JustCall pricing](https://justcall.io/pricing/), JustCall, accessed 2026-10-09 2. [Call recording](https://justcall.io/product/record-phone-calls/), JustCall, accessed 2026-10-09 3. [IVR and call menu](https://justcall.io/product/ivr-call-menu/), JustCall, accessed 2026-10-09 4. [Call distribution](https://justcall.io/product/call-distribution/), JustCall, accessed 2026-10-09 5. [Live call monitoring](https://justcall.io/product/live-call-monitoring/), JustCall, accessed 2026-10-09 6. [WhatsApp for sales](https://justcall.io/product/whatsapp-for-sales/), JustCall, accessed 2026-10-09 7. [JustCall integrations](https://justcall.io/integration/), JustCall, accessed 2026-10-09 8. [Security and compliance](https://justcall.io/security-and-compliance/), JustCall, accessed 2026-10-09 9. [JustCall developer docs index](https://developer.justcall.io/llms.txt), JustCall, accessed 2026-10-09 10. [JustCall API overview](https://developer.justcall.io/docs/overview), JustCall, accessed 2026-10-09 11. [JustCall terms](https://justcall.io/terms/), JustCall, accessed 2026-10-09