--- title: KnowledgeOwl canonical: https://saasranked.com/software/knowledgeowl/ category: Knowledge Base Software points: 58 rank: 10 of 11 facts_checked: 2026-10-09 --- # KnowledgeOwl Hosted knowledge base with public monthly prices, custom roles, SAML sign-in and a write API. 58 points out of 100. #10 of 11 knowledge base tools. Vendor: KnowledgeOwl. Website: https://www.knowledgeowl.com/ - Basic costs $100 a month for 1 knowledge base and 1 author; paying yearly takes 10% off, about $90 a month [1][3]. - Extra authors cost $25 each a month and extra knowledge bases $50 each [1]. - There is no free plan; the pricing page offers a 30-day trial [1]. - The API can create and update articles, and SAML sign-in is available on all plan levels [8][9]. - KnowledgeOwl says it is pursuing a SOC 2 audit and holds no report yet [5]. Verdict: KnowledgeOwl suits small teams that want custom author roles, revision history, private articles and SAML sign-in at a public price [1][7][8]. Basic covers one knowledge base and one author, and each extra costs more [1]. The catch: no free plan, no documented multi-language feature, and no SOC 2 report yet [1][5]. Best for: Small teams that need roles, version review and private content. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Cheapest paid plan | $90/mo | 3/12 | Basic is $100 a month; yearly payment takes 10% off, giving $90. One author and one knowledge base included [1][3]. | | Price | Free plan | No | 0/6 | No free plan is listed; the pricing page offers a 30-day trial [1]. | | Publishing | Help centre on your own domain | Yes | 8/8 | Pricing lists a custom domain on Basic, Pro and Business; help pages cover adding a private domain [1][4]. | | Publishing | Multiple languages | Not published | 0/7 | Not found on the vendor's pages; only a single default language setting is described [4][11]. | | Publishing | Article version history | Yes | 6/6 | Version history is listed on Basic, Pro and Business; help pages cover comparing and recovering revisions [1][4]. | | Publishing | Review and approval workflow | Not published | 0/7 | Authors mark a version ready for review and reviewing authors activate it. The page describes no named reviewer or approval step [6][2]. | | Readers and reports | Search reports | Yes | 6/6 | Analytics track searches, including ones that come up empty [1][2]. | | Readers and reports | Reader feedback on articles | Yes | 4/4 | Article rating and commenting options are listed, with a ratings reporting page in the help centre [1][4]. | | Readers and reports | Help widget for your site or app | Yes | 4/4 | The pricing comparison lists a contextual help widget; the help centre has a Contextual Help Widget (2.0) section [1][4]. | | Readers and reports | Login-only articles | Yes | 4/4 | Private articles with sign-in required are listed on Basic, Pro and Business [1]. | | Access and data | Single sign-on (SAML or OIDC) | Yes | 7/7 | SAML SSO for authors is documented; the SSO page says it is available on all plan levels [8]. | | Access and data | API to read and write articles | Yes | 7/7 | API keys can be granted Create (POST) and Update (PUT) on articles; the page says select plans, and pricing lists a developer API on Basic [9][1]. | | Access and data | Bulk export of articles | Yes | 5/5 | A documented script exports all live articles to Markdown files in one run; HTML zip and CSV exports also exist [10][4]. | | Access and data | Editor roles and permissions | Yes | 4/4 | Default Editor and Writer roles, plus Full Account Admin and custom roles on select plans [7][1]. | | Access and data | Open source | Not published | 0/5 | Not published on the vendor's homepage [2]. | | Security | SOC 2 Type II or ISO 27001 | No | 0/8 | The SOC 2 page says KnowledgeOwl is pursuing an audit and will share the report once done [5]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Basic | $100/month; about $90/month billed yearly [1][3] | $90 | | Pro | $250/month [1] | $250 | | Business | $500/month [1] | $500 | The pricing page shows monthly prices. A support page offers 10% off annual payments, 15% for 2 years and 20% for 3 years [3]. ## Strengths - Version history, custom author roles and private articles are listed from the Basic plan [1]. - SAML sign-in for authors is documented and available on all plan levels [8]. - Exports include a Markdown script, HTML zip, CSV and PDF [10][4]. - Analytics show searches that come up empty [2]. ## Limits - No free plan; there is a 30-day trial only [1]. - Basic includes one author; each extra author is $25 a month [1]. - The version review page describes no named reviewer and no approval step before a version goes live [6]. - SOC 2 is in progress, and no report exists yet [5]. ## Sources 1. [KnowledgeOwl pricing](https://www.knowledgeowl.com/pricing), KnowledgeOwl, accessed 2026-10-09 2. [KnowledgeOwl home](https://www.knowledgeowl.com/), KnowledgeOwl, accessed 2026-10-09 3. [Plans](https://support.knowledgeowl.com/help/plans), KnowledgeOwl Support, accessed 2026-10-09 4. [KnowledgeOwl Support home](https://support.knowledgeowl.com/help), KnowledgeOwl Support, accessed 2026-10-09 5. [SOC 2](https://support.knowledgeowl.com/help/soc-2), KnowledgeOwl Support, accessed 2026-10-09 6. [Article in-app version review process](https://support.knowledgeowl.com/help/in-app-version-review-process), KnowledgeOwl Support, accessed 2026-10-09 7. [Default author roles](https://support.knowledgeowl.com/help/default-roles), KnowledgeOwl Support, accessed 2026-10-09 8. [Single Sign-On (SSO)](https://support.knowledgeowl.com/help/single-sign-on-sso), KnowledgeOwl Support, accessed 2026-10-09 9. [Use the KnowledgeOwl API](https://support.knowledgeowl.com/help/use-api), KnowledgeOwl Support, accessed 2026-10-09 10. [Markdown export](https://support.knowledgeowl.com/help/ko-markdown-export), KnowledgeOwl Support, accessed 2026-10-09 11. [Set your knowledge base time zone, date, and language](https://support.knowledgeowl.com/help/localization-timezones), KnowledgeOwl Support, accessed 2026-10-09