---
title: Landbot
canonical: https://saasranked.com/software/landbot/
category: Chatbot Builders
points: 61
rank: 6 of 12
facts_checked: 2026-10-09
---

# Landbot

No-code chatbot builder for websites, Messenger and WhatsApp, with an AI agent that answers from your files and web pages.

61 points out of 100. #6 of 12 chatbot builders. Vendor: Landbot. Website: https://landbot.io/

- The free plan allows 100 chats a month on the web, with no expiry [1].
- Professional costs $88 a month on yearly billing and includes 2,500 chats a month [1].
- Removing Landbot branding needs Professional or higher; Starter and Free keep it [1].
- The AI agent can learn from uploaded files and website URLs, on every paid plan [1][4].
- WhatsApp with your own number needs a $100 a month add-on on Professional, or the Professional WA plan [1].

Verdict: Landbot suits small teams that want to lay out a bot on a visual canvas and pass chats to people in a shared inbox [2][5]. The AI agent answers from your files and web pages [4]. The catch is cost: branding removal, the API and WhatsApp all sit on the $88 Professional tier or above, and Starter is capped at 500 chats [1]. Best for: Small teams that want a visual flow builder with a shared inbox.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Channels | Channels | Website chat widget, WhatsApp, Facebook Messenger | 6/14 | Features, home and help pages list web, WhatsApp and Messenger. Telegram needs custom middleware code, so it is not counted [2][3][11][12]. |
| Channels | Chat API | Yes | 4/4 | Help centre documents APIs and APIchat bots that exchange messages through a hook URL; the API row starts at Professional [1][7][12]. |
| Building | No-code builder | Yes | 6/6 | Flows are built by dragging blocks on a visual canvas without a developer [2]. |
| Building | Answers from your own content | Yes | 9/9 | The AI Agent block learns from text, PDF, DOCX, TXT files and website URLs; pricing lists AI agents as unavailable on Free [1][4]. |
| Building | Calls other systems | Yes | 4/4 | The webhook block sends and receives data from third-party systems; webhooks and API start at Professional [1][8]. |
| Running it | Handoff to a human | Yes | 8/8 | Human takeover block assigns the chat to online agents in a shared inbox, listed on every plan [1][5]. |
| Running it | Built-in analytics | Yes | 6/6 | The Analyze tab shows chats, finished chats, goals and block-by-block drop-off [6]. |
| Running it | Remove vendor branding | Yes | 4/4 | Landbot branding is removed from Professional upward, at $88 a month on yearly billing; no separate add-on [1]. |
| Trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Home page shows a SOC 2 badge and the trust article offers a SOC 2 report under NDA; type not stated [3][9]. |
| Trust | Open source | Not published | 0/3 | Not published on the vendor's pricing page [1]. |
| Trust | Data processing agreement | Yes | 2/2 | The pricing page says a DPA is available on request; the privacy policy also has controller-processor clauses [1][10]. |
| Price | Free plan | Yes | 5/5 | Free plan: 100 chats a month, one seat, web channel, 'No card, never expires' [1]. |
| Price | Price for 1,000 conversations | $88/mo | 7/9 | Professional, $88 a month on yearly billing, 2,500 chats a month; Starter has only 500 chats. Dollar figure from the pricing page's own price data [1]. |
| Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [13]. Not on G2's leaderboard. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | Free [1] | $0 |
| Starter | $36/month, yearly ($45 monthly) [1] | $36 |
| Professional | $88/month, yearly ($110 monthly) [1] | $88 |
| Professional WA | €160/month [1] | $178.98 |
| Business | From €400/month [1] | - |

The pricing page shows dollars outside Europe. Professional WA and Business are listed in euros only, so usd_month for Professional WA is converted at the ECB rate. Extra chats cost $0.05 and extra AI chats $0.10 on paid plans [1].

## Strengths

- A free plan with 100 chats a month and no expiry [1].
- The AI agent can use PDF, Word, text files and website URLs as its knowledge, with scheduled refresh for URLs [4].
- Human takeover through a shared inbox is listed on every plan [1][5].
- Flow analytics show drop-off block by block [6].
- Webhook and API calls to outside systems are included from Professional [1][8].

## Limits

- Starter allows only 500 chats a month, below the 1,000 bar, so Professional is the entry point for volume [1].
- Landbot branding stays on Free and Starter [1].
- WhatsApp on Professional costs $100 a month extra [1].
- The vendor names a SOC 2 report available under NDA, but does not state the type or name ISO 27001 [3][9].
- Extra chats cost $0.05 each beyond the plan allowance [1].

## Sources

1. [Landbot pricing](https://landbot.io/pricing), Landbot, accessed 2026-10-09
2. [Landbot features](https://landbot.io/features), Landbot, accessed 2026-10-09
3. [Landbot home](https://landbot.io/), Landbot, accessed 2026-10-09
4. [AI Agent block setup and implementation guide](https://help.landbot.io/article/btw9dn8h7p-ai-agents-setup-and-implementation-guide-qqy), Landbot Help Center, accessed 2026-10-09
5. [Human Takeover block](https://help.landbot.io/article/8rr1lgyrnj-human-takeover-v2-lite), Landbot Help Center, accessed 2026-10-09
6. [Bot's Analyze Section](https://help.landbot.io/article/j346fejchf-analyze-section), Landbot Help Center, accessed 2026-10-09
7. [APIs](https://help.landbot.io/article/1xal8acpx9-builder-3-apis), Landbot Help Center, accessed 2026-10-09
8. [How to Use the Webhook Block in Landbot](https://help.landbot.io/article/4hwz0bxw5a-how-to-use-the-webhook-block-in-landbot-a-beginner-guide), Landbot Help Center, accessed 2026-10-09
9. [Landbot Trust Center: Centralized Privacy and Security Information](https://help.landbot.io/article/5qv1x2w80b-landbot-privacy-and-security-information), Landbot Help Center, accessed 2026-10-09
10. [Landbot privacy policy](https://landbot.io/privacy-policy), Landbot, accessed 2026-10-09
11. [The Facebook Messenger Ultimate Guide](https://help.landbot.io/article/85tfouc0ni-facebook-channel), Landbot Help Center, accessed 2026-10-09
12. [APIchat bot: What it is and when to use it](https://help.landbot.io/article/j8cfyahs8w-apichat-bot-what-it-is-and-when-to-use-it), Landbot Help Center, accessed 2026-10-09
13. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08