---
title: LiveAgent
canonical: https://saasranked.com/software/liveagent/
category: Help Desk Software
points: 79
rank: 2 of 12
facts_checked: 2026-10-09
---

# LiveAgent

Low-priced help desk with email, live chat, call center and social channels in one ticket queue.

79 points out of 100. #2 of 12 help desks. Vendor: Quality Unit. Website: https://www.liveagent.com/

- Small business costs $15 per agent a month billed annually, or $19 billed monthly [1].
- The Small business trial lasts 30 days with no credit card; a separate free plan keeps only 7 days of ticket history [1][11].
- Call center, SLAs and reports start on Medium at $29 per agent a month billed annually [1].
- Social channels (Facebook, Instagram, X and others) are listed on Large, $49 per agent a month billed annually [1].
- iOS and Android apps are included in every subscription at no extra fee [1].

Verdict: LiveAgent suits small teams that want email, chat, phone and social messages in one queue at a low price [1]. Small business covers ticketing, chat, a knowledge base and automation rules, but SLAs and the call center need Medium, and social channels need Large [1]. The catch: it names no SOC 2 or ISO 27001 certification of its own [8]. Best for: Small teams that want every channel in one tool at a low per-agent price.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Channels and apps | Support channels | Email, Live chat, Phone, Social media | 8/8 | Email and chat on Small; call center and IVR from Medium; Facebook, Instagram and X channels on Large [1]. |
| Channels and apps | Mobile apps | iOS, Android | 2/2 | FAQ says mobile help desk apps for Android and iOS are included in each subscription [1]; features page lists native apps [2]. |
| Channels and apps | Built-in help centre | Yes | 4/4 | Knowledge base is included on Small, with one knowledge base on that plan [1]. |
| Workflow and SLAs | SLA policies | Yes | 8/8 | Service levels (SLA) are included from the Medium plan [1]. |
| Workflow and SLAs | Ticket automation rules | Yes | 5/5 | Automation rules are on Small, with 50 event rules on that plan [1]; features page describes them [2]. |
| Workflow and SLAs | Automatic ticket assignment | Yes | 5/5 | Features page says automated ticket distribution assigns tickets to agents [2]. |
| Workflow and SLAs | Built-in satisfaction survey | Yes | 3/3 | Pricing page lists ticket and chat satisfaction surveys [1]; the sign-up page says Small includes chat transcripts with satisfaction surveys [12]. |
| Reports and connections | Custom reports | Not published | 0/5 | Reports are listed from Medium, but custom report building is not described on the vendor's pricing or features pages [1][2]. |
| Reports and connections | Public API | Yes | 3/3 | API reference documents REST endpoints for conversations, messages, status and tags [9]; the pricing page lists API keys on every plan [1]. |
| Reports and connections | Named integrations | Slack, Jira, Shopify, Salesforce, HubSpot | 5/6 | LiveAgent has integration pages for Slack, Jira, Shopify, Salesforce and HubSpot; no Microsoft Teams page was found [3][4][5][6][7]. |
| Reports and connections | AI assistant with public price | Yes | 4/4 | Pricing page lists AI Agents from Small; usage is billed separately in FlowHunt credits, each slightly under $1, with no per-plan allowance stated [1][13][14]. |
| Security | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's security page, which names ISO 27001 only for its hosting facilities [8]. |
| Security | Single sign-on | Not published | 0/6 | SSO is listed from Medium, but the vendor's pages do not say whether it uses SAML or OpenID Connect [1][10]. |
| Price | Free plan | Yes | 5/5 | Vendor free-plan page: ticketing, live chat, email and knowledge base at no cost; sign-up page calls it "free forever" [11][12]. |
| Price | Cheapest paid plan | $15/mo | 8/10 | Small business, $15 per agent a month billed annually [1]. |
| Independent testing | G2 AI CX evaluation | 195 of 200 | 19/20 | G2, October 2026: 195 of 200 (LiveAgent). LiveAgent, 195 points on G2's leaderboard. [15] |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | Free [11][12] | $0 |
| Small business | $15/agent/month billed annually ($19 monthly) [1][14] | $15 |
| Medium business | $29/agent/month billed annually ($35 monthly) [1] | $29 |
| Large business | $49/agent/month billed annually ($59 monthly) [1] | $49 |

The pricing page also lists an Enterprise plan at $69 per agent a month billed annually [1].

## Strengths

- Cheapest plan is $15 per agent a month billed annually and includes ticketing, live chat and a knowledge base [1].
- Mobile apps for iOS and Android come with every subscription [1].
- A documented REST API covers conversations, messages, status and tags [9].
- Integration pages exist for Slack, Jira, Shopify, Salesforce and HubSpot [3][4][5][6][7].

## Limits

- The free plan hides ticket messages older than 7 days and has no integrations or automation [11].
- SLAs, call center and single sign-on need the Medium plan or higher [1].
- Social channels are on Large, $49 per agent a month billed annually [1].
- The security page names ISO 27001 only for its data centre hosts, not for LiveAgent itself [8].
- AI usage is billed separately through FlowHunt credits, not in the per-agent price [13][14].

## Sources

1. [LiveAgent pricing](https://www.liveagent.com/pricing/), LiveAgent, accessed 2026-10-09
2. [LiveAgent features](https://www.liveagent.com/features/), LiveAgent, accessed 2026-10-09
3. [Slack integration](https://www.liveagent.com/integrations/slack/), LiveAgent, accessed 2026-10-09
4. [Shopify integration](https://www.liveagent.com/integrations/shopify/), LiveAgent, accessed 2026-10-09
5. [Salesforce integration](https://www.liveagent.com/integrations/salesforce/), LiveAgent, accessed 2026-10-09
6. [Jira integration](https://www.liveagent.com/integrations/jira/), LiveAgent, accessed 2026-10-09
7. [HubSpot integration](https://www.liveagent.com/integrations/hubspot/), LiveAgent, accessed 2026-10-09
8. [Security and privacy policy](https://www.liveagent.com/security-privacy-policy/), LiveAgent, accessed 2026-10-09
9. [Complete API reference](https://support.liveagent.com/840770-Complete-API-reference), LiveAgent Support, accessed 2026-10-09
10. [Single sign-on](https://www.liveagent.com/features/single-sign-on/), LiveAgent, accessed 2026-10-09
11. [Free plan](https://www.liveagent.com/free-plan/), LiveAgent, accessed 2026-10-09
12. [Create free account](https://www.liveagent.com/free-account/), LiveAgent, accessed 2026-10-09
13. [AI credits](https://www.liveagent.com/features/ai-credits/), LiveAgent, accessed 2026-10-09
14. [FlowHunt integration](https://www.liveagent.com/integrations/flowhunt/), LiveAgent, accessed 2026-10-09
15. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08