---
title: Lyro AI Agent
canonical: https://saasranked.com/software/lyro/
category: AI Customer Service Agents
points: 71
rank: 1 of 11
facts_checked: 2026-10-10
---

# Lyro AI Agent

Tidio's AI agent, sold on its own with monthly quotas of AI conversations and a no-card trial.

71 points out of 100. #1 of 11 AI customer service agents. Vendor: Tidio. Website: https://www.tidio.com/

- The Core plan starts at $32.50 a month for 50 AI conversations, and the 500-conversation tier costs about $291.67 a month billed yearly ($350 billed monthly) [1].
- Every account gets 50 free Lyro conversations, and the 7-day trial needs no card [1].
- Lyro can be bought on its own, and Lyro Connect adds it to Zendesk and other help desks on Plus and Premium [1][2][3].
- Premium lists pay-per-resolution billing, but no price per resolution is shown [1].
- G2's General CX leaderboard lists Tidio first of 9 agents, with 200 points (tied with Retell), 87% accuracy and 92% policy compliance [14]; G2's Customer Experience evaluations page lists Tidio at 70, marked as a partner benchmark (Swept) [12].

Verdict: Lyro suits small and mid-sized teams that want to buy an AI agent by the conversation and test it free first [1]. Price is published for tiers up to 1,000 conversations a month, and the vendor names a 2026 SOC 2 Type II audit [1][7]. The catch: Core includes only 3 Actions, the vendor pages do not mention version history, and the terms say Tidio is not a HIPAA Business Associate [1][6][13]. Best for: Small stores that want a priced-by-conversation AI agent.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan or free trial | trial | 2/3 | First 50 Lyro conversations are free once; 7-day trial, no card. Counted as a trial, not a free plan [1]. |
| Price | Cost of 500 AI resolutions a month | $291.67/mo | 9/12 | Core, 500 conversations: $350 monthly, 10 months' price when billed yearly. Read from the pricing page's plan data [1]. |
| Price | Pay only for resolved conversations | Not published | 0/3 | Premium lists pay-per-resolution billing, but the pricing page shows no price per resolution [1]. |
| Channels and integrations | Channels the agent answers on | Email, Live chat, WhatsApp, Facebook Messenger or Instagram | 8/12 | Lyro works on any channel integrated with Tidio; the plan lists chat widget, Instagram, Messenger, WhatsApp, and Lyro for emails [1][10]. |
| Channels and integrations | Sold without the vendor’s own help desk | Yes | 2/2 | The pricing FAQ says Lyro AI Agent can be bought as a standalone product [1]. |
| Channels and integrations | Works with named help desks | Zendesk, Salesforce Service Cloud | 2/4 | Pricing page says to add the AI agent to Zendesk, Salesforce or any other help desk; the Lyro page also names Salesforce [1][2]. |
| What it learns from | What it learns from | Help centre or website | 2/6 | Website scraper and FAQ scraper build the knowledge base; Zendesk help centre articles can be imported [1][3]. Not published on the vendor's pricing or AI agent pages [1][3]. Only FAQ upload is named, with no file types. Not published on the vendor's AI agent pages [2][3]. Intercom chat migration is mentioned, not use as a knowledge source. |
| Actions and control | Takes actions in connected systems | Yes | 7/7 | Lyro Actions call connected systems through APIs to change shipping addresses, start returns or trigger refunds; Core includes 3 Actions [1][4]. |
| Actions and control | Hands over to a human | Not published | 0/3 | Handoff to a human and ticket creation are documented, but passing on conversation history is not stated [2][6]. |
| Actions and control | Guardrails on answers | Yes | 3/3 | Lyro answers only from content you provide; Guidance sets escalation and handoff rules [5][6]. |
| Actions and control | Test before going live | Yes | 5/5 | A testing environment simulates conversations so rules can be refined before customers see them [4][5]. |
| Actions and control | Versioning or approval of changes | Not published | 0/3 | Not published on the vendor's AI agent pages [4][5][6]. No drafts, version history or approval step is described. |
| Actions and control | Reporting on the agent | Yes | 3/3 | Core plan lists metrics for conversation resolution, resolution rate and answer rate [1]. |
| Data protection | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Trust page says Tidio completed its 2026 SOC 2 Type II audit; the report is available on request [7]. The security page also says so [8]. |
| Data protection | HIPAA agreement | No | 0/2 | The terms say Tidio is not a HIPAA Business Associate; the customer stays responsible for any ePHI submitted [13]. |
| Data protection | GDPR data processing agreement | Yes | 2/2 | The terms say they contain an additional data processing agreement for users in the UK, EU and Switzerland, and link to the agreement [13]. |
| Data protection | Choice of data region | Not published | 0/2 | Not published as a choice; the privacy policy says data is mainly processed in the EEA, with some US transfers [9]. |
| Data protection | Customer data not used to train models | No | 0/2 | The terms say content is not used to train foundation models exposed to other customers, but Tidio may use aggregated, anonymised data to tune models and offers an opt-out [13]. |
| Independent testing | G2 AI CX evaluation | 200 of 200 | 20/20 | G2, October 2026: 200 of 200 (Tidio (Lyro)). [15] |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | Free [1] | $0 |
| Core, 50 conversations | $32.50/mo billed yearly [1] | $32.50 |
| Core, 500 conversations | $291.67/mo billed yearly [1] | $291.67 |
| Core, 1,000 conversations | $583.33/mo billed yearly [1] | $583.33 |
| Plus | Contact sales [1] | - |
| Premium | Contact sales [1] | - |

Yearly prices are the monthly price less two months free, as the pricing page states [1]. A conversation counts once if Lyro replies at least once [1].

## Strengths

- Prices are published for eight quotas, from 50 to 1,000 conversations a month [1].
- A trial of 7 days needs no payment card [1].
- Tidio says it completed a 2026 SOC 2 Type II audit [7].
- A built-in testing environment lets you simulate conversations before customers see changes [4][5].
- Answers email, chat widget, WhatsApp, Messenger and Instagram conversations [1][10].

## Limits

- The Core plan includes 3 Actions and 5 Guidances; Plus raises these to 10 [1].
- Lyro Connect, for use inside another help desk, is limited to Plus and Premium [1].
- Pay-per-resolution billing is on Premium only, and no per-resolution price is published [1].
- The terms say Tidio signs no HIPAA business associate agreement, and no choice of data region is published [9][13].

## Vendor claims (not scored)

- Tidio says Lyro resolves 75% of conversations on average for its customers [1].
- Tidio says it took part in G2's evaluation at G2's invitation and opened test projects with G2 to explore Lyro's action limits [11].

## Sources

1. [Tidio pricing](https://www.tidio.com/pricing/), Tidio, accessed 2026-10-09
2. [Lyro AI Agent](https://www.tidio.com/ai-agent/), Tidio, accessed 2026-10-09
3. [Build and integrate Lyro](https://www.tidio.com/ai-agent/build-and-integrate/), Tidio, accessed 2026-10-09
4. [Lyro Actions](https://www.tidio.com/ai-agent/lyro-actions/), Tidio, accessed 2026-10-09
5. [Lyro Guidance](https://www.tidio.com/ai-agent/lyro-guidance/), Tidio, accessed 2026-10-09
6. [Lyro trust and quality](https://www.tidio.com/ai-agent/trust-and-quality/), Tidio, accessed 2026-10-09
7. [Tidio Trust Center](https://trust.tidio.com/), Tidio, accessed 2026-10-09
8. [Tidio security](https://www.tidio.com/security/), Tidio, accessed 2026-10-09
9. [Tidio privacy policy](https://www.tidio.com/privacy-policy/), Tidio, accessed 2026-10-09
10. [Tidio WhatsApp integration](https://www.tidio.com/integrations/whatsapp/), Tidio, accessed 2026-10-09
11. [Tidio's Lyro ranks No. 1 among AI CX agents in G2's 2026 evaluations](https://www.tidio.com/blog/lyro-ai-cx-agent-g2-evaluations/), Tidio, accessed 2026-10-10
12. [Customer Experience agent evaluations](https://ai.g2.com/evaluations/customer-experience), G2, accessed 2026-10-08
13. [Tidio terms and conditions](https://www.tidio.com/terms/), Tidio, accessed 2026-10-09
14. [AI CX Agent Evaluations: General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08
15. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08