--- title: Microsoft Copilot Studio canonical: https://saasranked.com/software/microsoft-copilot-studio/ category: Chatbot Builders points: 62 rank: 4 of 12 facts_checked: 2026-10-09 --- # Microsoft Copilot Studio Microsoft's agent builder, sold as Copilot Credit packs, with Teams, web, WhatsApp and phone channels. 62 points out of 100. #4 of 12 chatbot builders. Vendor: Microsoft. Website: https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio - Copilot Credits are sold in packs of 25,000 for $200 per pack per month [1]. - Pay-as-you-go bills credits after use, at the end of the monthly billing period, but the page shows no rate [1]. - Agents can publish to a website, Teams, WhatsApp, Facebook Messenger, Telegram and Slack, and take phone calls [3][4][5][6][7]. - The trial lets you build agents but not publish them [2]. - Microsoft lists ISO 27001:2013 and SOC compliance for Copilot Studio [12]. Verdict: Copilot Studio suits organisations that already run Microsoft 365 and Azure, want a visual topic builder, and need Teams, web, WhatsApp or phone channels [3][6][8]. A $200 monthly pack of 25,000 credits sits far above the 1,000-credit bar, but credits are a different unit from conversations [1]. No free plan is listed to publish on [1][2], and Instagram is not named as a channel [3]. Best for: Organisations already on Microsoft 365 and Azure. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, WhatsApp, Facebook Messenger, Telegram, Voice or phone, Slack or Microsoft Teams | 12/14 | Docs name website, WhatsApp, Facebook Messenger, Teams, Slack, Telegram and voice agents (via Dynamics 365 Contact Center); Instagram is not named [3][4][5][6][7]. | | Channels | Chat API | Yes | 4/4 | Direct Line lets your own code start conversations and post and read messages with an agent [14][7]. | | Building | No-code builder | Yes | 6/6 | Agents are built on an authoring canvas by adding nodes to topics [4][8]. | | Building | Answers from your own content | Yes | 9/9 | Knowledge sources include public websites and uploaded documents for generative answers [10]. | | Building | Calls other systems | Yes | 4/4 | Topics can use a Send HTTP request node, and Power Automate flows or connectors [2][4]. | | Running it | Handoff to a human | Yes | 8/8 | Transfer conversation node passes the chat to a live agent in an engagement hub such as Dynamics 365 Customer Service [8]. | | Running it | Built-in analytics | Yes | 6/6 | The Monitor page reports sessions with Escalated, Resolved and Abandoned outcomes [9]. | | Running it | Remove vendor branding | Not published | 0/4 | Not published on the vendor's website-channel page [13]; no badge-removal option or price is named. | | Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Compliance page lists ISO 27001:2013 and SOC audit reports for Copilot Studio [12]. | | Trust | Open source | Not published | 0/3 | Not published on the vendor's security and governance page [11]. | | Trust | Data processing agreement | Yes | 2/2 | Product Terms and the Data Protection Addendum govern the service [11]. | | Price | Free plan | No | 0/5 | Pricing lists credit packs, pre-purchase and pay-as-you-go; the only free access is a trial that cannot publish agents [1][2]. | | Price | Price for 1,000 conversations | $200/mo | 5/9 | One credit pack: 25,000 credits for $200 a month. Credits are the unit; this is above the 1,000-credit bar [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [15]. Not on G2's leaderboard. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Copilot Credit pack | $200/pack/month [1] | $200 | | Pre-purchase plan | Up to 20% off with up-front purchase [1] | - | | Pay-as-you-go | Billed on use [1] | - | | Teams plan | Included in select Microsoft 365 plans [2] | - | Prices are monthly pack prices. A separate pre-purchase plan saves up to 20% but the page gives no figure [1]. Credits are not conversations. ## Strengths - Handoff passes full chat history and context variables to a live-agent hub such as Dynamics 365 Customer Service [8]. - Monitor shows Escalated, Resolved and Abandoned session outcomes [9]. - Knowledge can come from up to 25 public websites and uploaded documents in generative mode [10]. - Microsoft says the Data Protection Addendum governs the service [11]. - Microsoft lists ISO 27001:2013 and says SOC audit reports are on its Service Trust Portal [12]. ## Limits - The trial cannot publish agents, and no free plan is listed [1][2]. - An Azure subscription is required to use agents [1]. - Slack and Telegram need a relay bot built with Azure Bot Service and developer work [7]. - Voice agents need a phone number from Azure Communication Services and connect to Dynamics 365 Contact Center [6]. - Pay-as-you-go shows no per-credit rate, so costs depend on usage estimates [1]. ## Sources 1. [Microsoft Copilot Studio](https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio), Microsoft, accessed 2026-10-09 2. [Get access to Copilot Studio](https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-licensing-subscriptions), Microsoft Learn, accessed 2026-10-09 3. [Key concepts: publish and deploy your agent](https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-fundamentals-publish-channels), Microsoft Learn, accessed 2026-10-09 4. [Publish an agent to WhatsApp](https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-add-bot-to-whatsapp), Microsoft Learn, accessed 2026-10-09 5. [Publish an agent to Facebook](https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-add-bot-to-facebook), Microsoft Learn, accessed 2026-10-09 6. [Use interactive voice response in your agents](https://learn.microsoft.com/en-us/microsoft-copilot-studio/voice-overview), Microsoft Learn, accessed 2026-10-09 7. [Publish an agent to Azure Bot Service channels](https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-connect-bot-to-azure-bot-service-channels), Microsoft Learn, accessed 2026-10-09 8. [Hand off to a live agent](https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off), Microsoft Learn, accessed 2026-10-09 9. [Monitor overview](https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-overview), Microsoft Learn, accessed 2026-10-09 10. [Knowledge sources summary](https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-copilot-studio), Microsoft Learn, accessed 2026-10-09 11. [Security and governance](https://learn.microsoft.com/en-us/microsoft-copilot-studio/security-and-governance), Microsoft Learn, accessed 2026-10-09 12. [Review ISO, SOC, and HIPAA compliance](https://learn.microsoft.com/en-us/microsoft-copilot-studio/admin-certification), Microsoft Learn, accessed 2026-10-09 13. [Publish an agent to a live or demo website](https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-connect-bot-to-web-channels), Microsoft Learn, accessed 2026-10-09 14. [Publish an agent to mobile or custom apps](https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-connect-bot-to-custom-application), Microsoft Learn, accessed 2026-10-09 15. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08