--- title: Rapidr canonical: https://saasranked.com/software/rapidr/ category: Customer Feedback Software points: 57 rank: 10 of 10 facts_checked: 2026-10-09 --- # Rapidr Feedback boards with voting, roadmap, changelog and widgets, from $49 a month with a 14-day trial. 57 points out of 100. #10 of 10 customer feedback tools. Vendor: Rapidr. Website: https://rapidr.io/ - Startup costs $49 a month and Business $199 a month; the page shows no yearly price [1]. - There is no free plan, only a 14-day trial with no credit card [1]. - Startup includes the roadmap, changelog, widgets, custom statuses and a custom domain [1]. - SAML and JWT single sign-on and user segmentation start on Business [1]. - Native integrations include Slack, Intercom, Zapier and Jira; Zendesk is marked coming soon [4]. Verdict: Rapidr suits product teams that want a voting board, roadmap and release notes with Jira and Slack links, starting at $49 a month [1][4]. Business adds SAML and JWT sign-on and customer segmentation [1][3]. The catch: no free plan, no yearly price and no named SOC 2 Type II or ISO 27001 report [1][5]. Best for: Product teams that want boards, a roadmap and release notes with Jira and Slack connections. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Collect and vote | Public board with voting | Yes | 8/8 | Features page says customers vote on ideas, requests and feedback; Startup lists private boards [1][3]. | | Collect and vote | In-app widget | Yes | 6/6 | Startup lists widgets and portal; the features page describes an embeddable idea board for in-app feedback [1][3]. | | Collect and vote | Board on your own domain | Yes | 3/3 | Startup lists Custom Domain; the features page gives roadmap.example.com as an example [1][3]. | | Collect and vote | Merge duplicate requests | Not published | 0/4 | Not published: the features page says similar ideas can be combined into one entry but does not say votes are combined [3]. | | Collect and vote | Requests tied to customers | Yes | 3/3 | Feedback can be sorted by group and account type; customer profiles show account traits; user segmentation is on Business [1][3]. | | Roadmap and updates | Public roadmap | Yes | 8/8 | Startup includes the roadmap; custom statuses can be tied to roadmap columns [1][3]. | | Roadmap and updates | Public changelog | Yes | 6/6 | Startup includes the changelog; the features page describes release notes on a standalone page [1][3]. | | Roadmap and updates | Notify voters | Not published | 0/3 | Not published: pages mention email notifications and updates, but do not say voters are told of status changes [2][3]. | | Connections | Named integrations | Jira, Slack, Zapier, Intercom | 8/10 | Integrations page lists these four as available; Zendesk is marked coming soon [4]. | | Connections | Public API | Not published | 0/5 | Not found on the vendor's pages; the home and features pages describe no API [2][3]. | | Connections | Export feedback | Not published | 0/4 | Only voter lists download as CSV; no export of posts or feedback is described [3]. | | Security and data | Single sign-on | Yes | 5/5 | Business lists SAML and JWT single sign-on [1][3]. | | Security and data | SOC 2 Type II or ISO 27001 | Not published | 0/7 | Not published on the vendor's security policy page, which names no certifications or audits [5]. | | Security and data | Open source | Not published | 0/3 | Not published on the vendor's home or pricing pages [1][2]. | | Price | Free plan | No | 0/10 | The pricing page offers a free 14-day trial and no free plan [1]. | | Price | Cheapest paid plan | $49/mo | 5/10 | Startup, $49 a month; only a monthly price is shown [1]. | | Price | Prices published | Yes | 5/5 | Pricing page shows $49 and $199 for Startup and Business; only Enterprise is custom [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Startup | $49/month [1] | $49 | | Business | $199/month [1] | $199 | | Enterprise | Custom [1] | - | The pricing page lists monthly prices only; yearly invoicing is mentioned for enterprise plans and large organisations [1]. ## Strengths - Startup includes roadmap, changelog, widgets, private boards and a custom domain [1]. - Integrations page lists Slack, Intercom, Zapier and Jira as available [4]. - Single sign-on options include SAML and JWT on Business [1][3]. - Feedback can be segmented by group, account type and location [3]. - Prices for Startup and Business are shown without a sales call [1]. ## Limits - There is no free plan; the page offers a 14-day trial [1]. - Only monthly prices are shown, so there is no yearly discount to compare [1]. - Zendesk is marked coming soon, and an MRR filter is also coming soon [1][4]. - The security policy names no SOC 2 Type II or ISO 27001 report [5]. ## Sources 1. [Rapidr pricing](https://rapidr.io/pricing/), Rapidr, accessed 2026-10-09 2. [Rapidr home page](https://rapidr.io/), Rapidr, accessed 2026-10-09 3. [Rapidr features](https://rapidr.io/features/), Rapidr, accessed 2026-10-09 4. [Rapidr integrations](https://rapidr.io/integrations/), Rapidr, accessed 2026-10-09 5. [Rapidr security policy](https://rapidr.io/policies/security/), Rapidr, accessed 2026-10-09