--- title: Re:amaze canonical: https://saasranked.com/software/reamaze/ category: Help Desk Software points: 28 rank: 12 of 12 facts_checked: 2026-10-09 --- # Re:amaze Shared-inbox help desk for small online businesses, with live chat, social channels and a priced AI agent. 28 points out of 100. #12 of 12 help desks. Vendor: Re:amaze. Website: https://www.reamaze.com/ - Basic costs $26.10 per team member a month billed yearly, or $29 billed monthly [1]. - Basic covers unlimited email inboxes, live chat, social channels and macros; its AI Agent, still labelled beta, includes 5 resolutions per user a month [1][2]. - SMS and voice channels start on Pro, at $44.10 a month per team member billed yearly [1]. - Extra AI resolutions are priced at $0.85 each on every plan [1]. - There is no free plan; a 14-day trial comes first [1][3]. Verdict: Re:amaze suits small stores that want email, chat and social messages in one inbox. The entry price is $26.10 per team member, above the cheapest help desks [1]. The AI Agent is priced but labelled beta [1][2]. Its pages show no SLA policies, SSO or automatic assignment, and no SOC 2 or ISO 27001 claim [2][6][9]. Best for: Small shops that want chat, social and email in one inbox. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels and apps | Support channels | Email, Live chat, Phone, Social media | 8/8 | Basic lists email, chat and social channels; Pro lists SMS and voice channels [1]. Facebook messages and comments arrive as conversations [7]. | | Channels and apps | Mobile apps | iOS, Android | 2/2 | The vendor's mobile page links an iOS app and an Android app [5]. | | Channels and apps | Built-in help centre | Yes | 4/4 | Public and internal FAQ on every plan, shown as a help site on your own domain [1][2]. | | Workflow and SLAs | SLA policies | Not published | 0/8 | Not published on the vendor's pricing or features pages [1][2]. | | Workflow and SLAs | Ticket automation rules | Yes | 5/5 | Workflow automation with macros on Basic; custom triggers act on incoming conversations [1][2]. | | Workflow and SLAs | Automatic ticket assignment | Not published | 0/5 | Not published on the vendor's features page, which mentions only manual assignments [2]. | | Workflow and SLAs | Built-in satisfaction survey | Yes | 3/3 | Customer Satisfaction Ratings are listed on the Plus plan [1]. | | Reports and connections | Custom reports | Not published | 0/5 | Pricing lists basic and advanced reporting; custom report building is not described. Other reports are by request [1][8]. | | Reports and connections | Public API | Yes | 3/3 | A documented JSON API; access comes with every account [4]. | | Reports and connections | Named integrations | Slack, Jira, Shopify | 3/6 | The integrations page lists Re:amaze for Slack, Jira and Shopify; Teams, Salesforce and HubSpot are not listed [3]. | | Reports and connections | AI assistant with public price | No | 0/4 | The features and AI pages label the AI Agent beta, so it does not count as generally available [2][10]. | | Security | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's security page [6]. | | Security | Single sign-on | Not published | 0/6 | Not published on the vendor's security page or sign-in help article [6][9]. | | Price | Free plan | No | 0/5 | Only paid plans are listed; a 14-day trial comes first [1][3]. | | Price | Cheapest paid plan | $26.10/mo | 0/10 | Basic, $26.10 per team member a month billed annually; $29 billed monthly [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [11]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Basic | $26.10/member/month billed yearly ($29 monthly) [1] | $26.10 | | Pro | $44.10/member/month billed yearly ($49 monthly) [1] | $44.10 | | Plus | $62.10/member/month billed yearly ($69 monthly) [1] | $62.10 | | Starter | $59/month flat [1] | $59 | Annual billing saves 10% on the per-member plans [1]. ## Strengths - Basic includes live chat, social channels, workflows and macros [1][2]. - AI Agent pricing is public: 5 to 20 resolutions per user included, extras at $0.85 [1]. - Official iOS and Android apps are linked from the vendor's site [5]. - A documented JSON API is open to every account [4]. ## Limits - Basic costs $26.10 per team member a month on yearly billing [1]. - The pages list no SLA policies and no automatic assignment [1][2]. - The vendor's pages call the AI Agent beta [2][10]. - Reports not in the dashboard are by request; the help centre asks users to email support [8]. - Satisfaction ratings need the Plus plan, $62 per member on yearly billing [1]. ## Sources 1. [Re:amaze pricing](https://www.reamaze.com/pricing), Re:amaze, accessed 2026-10-09 2. [Re:amaze features](https://www.reamaze.com/features), Re:amaze, accessed 2026-10-09 3. [Re:amaze integrations](https://www.reamaze.com/integrations), Re:amaze, accessed 2026-10-09 4. [Re:amaze API](https://www.reamaze.com/api), Re:amaze, accessed 2026-10-09 5. [Re:amaze mobile apps](https://www.reamaze.com/developer/mobile), Re:amaze, accessed 2026-10-09 6. [Re:amaze security](https://www.reamaze.com/security), Re:amaze, accessed 2026-10-09 7. [Social channels (Facebook Page and Facebook Messenger)](https://support.reamaze.com/kb/channel-settings/facebook-connect-a-business-page), Re:amaze Help, accessed 2026-10-09 8. [Need other reports?](https://support.reamaze.com/kb/everything-about-reporting/need-other-reports), Re:amaze Help, accessed 2026-10-09 9. [Authentication and logging into your account](https://support.reamaze.com/kb/account-settings/authentication-and-logging-into-your-account), Re:amaze Help, accessed 2026-10-09 10. [Re:amaze AI](https://www.reamaze.com/ai), Re:amaze, accessed 2026-10-09 11. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08