--- title: Richpanel AI canonical: https://saasranked.com/software/richpanel-ai/ category: AI Customer Service Agents points: 44 rank: 11 of 11 facts_checked: 2026-10-09 --- # Richpanel AI AI agent for ecommerce support that is sold together with Richpanel's own help desk and billed per AI-handled conversation. 44 points out of 100. #11 of 11 AI customer service agents. Vendor: Richpanel. Website: https://www.richpanel.com/ - AI usage costs about $0.20 per AI-handled conversation, with a minimum of $200 a month [1]. - A help desk seat is $99 a month on an annual commitment ($119 monthly); every plan includes both seats and AI usage [1]. - One seat plus the AI minimum starts at $299 a month on an annual commitment [1]. - Refunds, discounts and order changes can be set to wait for a person's approval [3][4]. - Richpanel names a SOC 2 Type II audit and stores data in AWS US West only [6][8]. Verdict: Richpanel AI suits online stores that want one inbox and an agent that acts on orders in Shopify, Recharge, Loop and Skio [3]. The price is published, but the AI cannot be bought without a Richpanel seat, so the real minimum is $299 a month [1]. The catches: no free trial is shown and data stays in the US [1][8]. The terms say customer data is not used to train models without consent [11]. Best for: Online stores that are ready to move their support inbox to Richpanel. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan or free trial | none | 0/3 | Pricing page offers a demo and a 30-day automation guarantee, but no free plan or free trial [1]. | | Price | Cost of 500 AI resolutions a month | $299/mo | 9/12 | One annual seat ($99) plus the $200 AI minimum; 500 conversations at about $0.20 is $100, below the minimum [1]. | | Price | Pay only for resolved conversations | No | 0/3 | Priced per AI-handled conversation, about $0.20; no per-resolution price is shown [1]. | | Channels and integrations | Channels the agent answers on | Not published | 0/12 | Pages list help desk channels but do not say which ones the AI agent answers on [2][3][10]. | | Channels and integrations | Sold without the vendor’s own help desk | No | 0/2 | FAQ says every plan includes both help desk seats and metered AI usage [1]. | | Channels and integrations | Works with named help desks | None | 0/4 | Presented as a replacement for Zendesk and Gorgias; no AI connection to the four listed help desks is shown [2]. | | What it learns from | What it learns from | Help centre or website, Past conversations or tickets | 4/6 | AI Manager reads your policies, help center and past tickets, then writes the instructions [5]. Not published on the vendor's AI agent and AI actions pages [3][5]. AI Manager reads past tickets to write instructions; setup also lists past tickets as a source [3][5]. | | Actions and control | Takes actions in connected systems | Yes | 7/7 | Runs refunds, address edits, returns, cancellations and subscription changes in Shopify, Recharge, Loop and Skio [3][5]. | | Actions and control | Hands over to a human | Not published | 0/3 | The page says the AI hands over with the context attached; it does not say the conversation history is passed on [3]. | | Actions and control | Guardrails on answers | Yes | 3/3 | Each action has its own permission; refunds, discounts and order changes can require approval [3][4]. | | Actions and control | Test before going live | Yes | 5/5 | Homepage says to run the AI on past tickets and read every reply it would have sent [2]. | | Actions and control | Versioning or approval of changes | Yes | 3/3 | Instructions that AI Manager writes are reviewed before anything goes live [3][5]. | | Actions and control | Reporting on the agent | Yes | 3/3 | An AI automation report ranks why the AI handed off; an autonomy report shows resolution rates [2][3]. | | Data protection | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Footer and security page say SOC 2 Type II, independently audited; trust page lists it as audited annually [6][7]. | | Data protection | HIPAA agreement | Not published | 0/2 | Richpanel says it is a Business Associate but leaves customer BAA terms to the sales evaluation [9]. | | Data protection | GDPR data processing agreement | Yes | 2/2 | Security page lists a data processing addendum covering GDPR, SCCs and the UK IDTA [6]. | | Data protection | Choice of data region | No | 0/2 | Data protection policy says all storage is on Amazon Web Services in US West; no other region is named [8]. | | Data protection | Customer data not used to train models | Yes | 2/2 | Terms section 10.5: Richpanel and its model providers will not train models on Customer Data or prompts without written consent [11]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [12]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Help desk seat, annual | $99/seat/month [1] | $99 | | Help desk seat, monthly | $119/seat/month [1] | $119 | | AI usage, annual | From $200/month [1] | $200 | Prices are for annual commitment unless stated. The AI minimum of $200 a month applies on annual and monthly billing. The vendor says cost varies with model and token use [1]. ## Strengths - Per-action permissions let refunds, cancellations and address edits wait for approval [3]. - Names a SOC 2 Type II audit and offers a GDPR data processing addendum [6]. - The AI can be run on past tickets to review the replies it would have sent [2]. - Per-conversation price is published, with no per-ticket fees [1]. - Terms say Richpanel and its model providers do not train on customer data without written consent [11]. ## Limits - The AI is not sold on its own; every plan includes help desk seats [1]. - AI usage has a $200 monthly minimum, so 500 conversations cost the same as about 1,000 [1]. - No free plan or free trial is shown; the pricing page offers a demo and a 30-day automation guarantee [1]. - Customer data is stored in AWS US West, and no other region is named [8]. ## Vendor claims (not scored) - Richpanel says its AI is about 5 times cheaper per resolution than other AI agents, based on annual rates [1]. - Richpanel says it guarantees 50% of conversations automated in 30 days, or money back, subject to eligibility and terms [1]. ## Sources 1. [Richpanel pricing](https://www.richpanel.com/pricing), Richpanel, accessed 2026-10-09 2. [Richpanel home page](https://www.richpanel.com/), Richpanel, accessed 2026-10-09 3. [Richpanel AI agents](https://www.richpanel.com/ai-agents), Richpanel, accessed 2026-10-09 4. [Richpanel AI safety](https://www.richpanel.com/ai-safety), Richpanel, accessed 2026-10-09 5. [Richpanel AI actions](https://www.richpanel.com/learn/ai-actions), Richpanel, accessed 2026-10-09 6. [Richpanel security](https://www.richpanel.com/security), Richpanel, accessed 2026-10-09 7. [Richpanel Trust Center](https://www.richpanel.com/trust), Richpanel, accessed 2026-10-09 8. [Richpanel data protection policy](https://www.richpanel.com/trust/data-protection-policy), Richpanel, accessed 2026-10-09 9. [HIPAA-compliant AI customer service](https://www.richpanel.com/learn/hipaa-compliant-ai-customer-service), Richpanel, accessed 2026-10-09 10. [Multichannel AI support platform](https://www.richpanel.com/learn/best-multichannel-ai-support-platform), Richpanel, accessed 2026-10-09 11. [Richpanel terms of service](https://www.richpanel.com/terms-of-service), Richpanel, accessed 2026-10-09 12. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08