---
title: RingCX
canonical: https://saasranked.com/software/ringcx/
category: Call Center Software
points: 52
rank: 9 of 10
facts_checked: 2026-10-09
---

# RingCX

RingCentral's contact center with voice and digital channels, priced per user in three public tiers.

52 points out of 100. #9 of 10 call center software products. Vendor: RingCentral. Website: https://www.ringcentral.com/ringcx.html

- Standard costs $65 per user a month billed annually, or $75 billed monthly [1][2].
- Standard lists ACD, IVR, skills-based routing, call recordings and a dialer [2].
- Professional is $95 and Elite is $145 per user a month billed annually; Enterprise is quote-only [2].
- Professional includes AI Quality Management and Agent Assist; AI add-ons start at $25 per user a month [2].
- RingCentral lists an ISO 27001 certificate for RingCX [8].

Verdict: RingCX suits contact centers that want queues, skills routing, dialers and 20+ digital channels from the first tier, at $65 a user [2]. Supervisors can listen, whisper and barge in [4]. The catch: the lowest price is above $50, no seat minimum or free trial is printed, and the Enterprise tier is quote-only [2]. Best for: Contact centers that want queues, dialers and many channels in one product.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and trial | Cheapest plan with recording and IVR | $65/mo | 0/12 | Standard, $65 per user a month billed annually; the plan lists ACD, IVR and call recordings [2]. |
| Price and trial | Smallest team you can buy for | Not published | 0/4 | Not published; the pricing data shows a "1-5 users" range label, not a minimum [2]. |
| Price and trial | Free trial | Not published | 0/3 | Not published on the vendor's pricing and product pages, which offer a demo [1]. |
| Price and trial | Free plan | No | 0/3 | Pricing lists Standard, Professional, Elite and a quote-only Enterprise tier; none is free [2]. |
| Calling | Call recording | Yes | 3/3 | Standard lists call recordings and agent screen recording [2]. |
| Calling | IVR menu | Yes | 5/5 | Standard lists "ACD, IVR, skills-based routing" [2]. |
| Calling | Call queues | Yes | 5/5 | Standard lists ACD and queue callback [2]. |
| Calling | Skills-based routing | Yes | 3/3 | Standard lists skills-based routing [2]. |
| Calling | Power or progressive dialer | Yes | 6/6 | Standard lists a dialer with progressive and predictive modes; the outbound page lists the same modes [2][5]. |
| Calling | Listen, whisper and barge | Yes | 4/4 | Supervisor page: silent monitoring, whisper coaching and barge-in; no plan named, Standard lists supervisor tools [4]. |
| Channels | Messaging channels | SMS, WhatsApp, Live chat, Email | 8/8 | Standard lists voice and 20+ digital channels; product pages name SMS, chat, email and WhatsApp [2][3][6]. |
| Integrations and reports | Named CRM and help desk links | Salesforce, HubSpot, Zendesk | 6/10 | Integrations page names Salesforce, HubSpot and Zendesk; Zoho and Pipedrive are not named [7]. |
| Integrations and reports | Public API documentation | Yes | 3/3 | RingCX Developer Guide is readable without login and covers calls, IVR and call data [9]. |
| Integrations and reports | Live wallboard | Yes | 4/4 | Supervisor page lists real-time dashboards with calls in queue and agents available [4]. |
| Integrations and reports | Call transcripts | Not published | 0/3 | Developer guide mentions text transcripts tied to the queue's AI Summaries setting; plan, price and release status are not stated [9]. |
| Reach and uptime | Countries with phone numbers | Not published | 0/6 | Not published on the vendor's pages [1][3]. |
| Reach and uptime | Uptime SLA in the terms | Not published | 0/6 | The RingCX services attachment names no uptime percentage; it points to a master agreement not read [10]. |
| Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Compliance page lists an ISO 27001 certificate for RingEX and RingCX [8]. |
| Security | Single sign-on (SAML) | Not published | 0/4 | Not published on the vendor's RingCX pages [1][3]. |
| Security | Pause recording for card payments | Not published | 0/3 | Services attachment only tells customers to pause recordings; no pause feature is described [10]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Standard | $65/user/month billed annually ($75 monthly) [2] | $65 |
| Professional | $95/user/month billed annually ($110 monthly) [2] | $95 |
| Elite | $145/user/month billed annually ($165 monthly) [2] | $145 |
| Enterprise | Contact us for pricing [2] | - |

The pricing page says paying annually saves up to 15% [1]. Prices come from the data file the pricing page loads [2].

## Strengths

- Standard lists ACD, IVR, skills-based routing, call recordings and a dialer with progressive and predictive modes [2][5].
- Supervisors can use silent monitoring, whisper coaching and barge-in, with real-time dashboards of calls in queue [4].
- Lists integrations with Salesforce, HubSpot and Zendesk [7].
- The RingCX developer guide is readable without login and covers calls, IVR and call data [9].
- RingCentral lists an ISO 27001 certificate for RingCX [8].

## Limits

- Standard costs $65 per user a month billed annually, above the $50 mark [2].
- The pricing page prints no minimum number of users and no free trial [1][2].
- Zoho and Pipedrive are not named on the integrations page [7].
- In July 2026 RingCentral disclosed a social engineering incident that affected data for a limited portion of its customers [11].

## Vendor claims (not scored)

- RingCentral says it guarantees 99.999% uptime for RingCX [3].

## Concerns

- RingCentral's General Advisory Notice of 28 July 2026 says a social engineering campaign affected data for a limited portion of customers; the notice does not name RingCX [11].

## Sources

1. [RingCentral RingCX Plans & Pricing](https://www.ringcentral.com/pricing/contact-center.html), RingCentral, accessed 2026-10-09
2. [RingCX plans and pricing data](https://www.ringcentral.com/shared/datasource/pnp/contact-center-two-column.exporter.json), RingCentral, accessed 2026-10-09
3. [RingCX contact center](https://www.ringcentral.com/contact-center.html), RingCentral, accessed 2026-10-09
4. [Contact center supervisor tools](https://www.ringcentral.com/contact-center/supervisor-tools.html), RingCentral, accessed 2026-10-09
5. [RingCX outbound](https://www.ringcentral.com/ringcx/outbound.html), RingCentral, accessed 2026-10-09
6. [RingCX omnichannel](https://www.ringcentral.com/ringcx/omnichannel.html), RingCentral, accessed 2026-10-09
7. [Contact center integrations](https://www.ringcentral.com/contact-center/integrations.html), RingCentral, accessed 2026-10-09
8. [Compliance](https://www.ringcentral.com/trust-center/compliance.html), RingCentral, accessed 2026-10-09
9. [RingCX Developer Guide](https://developers.ringcentral.com/engage/voice/guide/overview), RingCentral, accessed 2026-10-09
10. [RingCX services attachment](https://www.ringcentral.com/legal/ringcx-services-attachment.html), RingCentral, accessed 2026-10-09
11. [Security bulletin: General Advisory Notice](https://www.ringcentral.com/trust-center/security-bulletin.html), RingCentral, accessed 2026-10-09