---
title: Smartsupp
canonical: https://saasranked.com/software/smartsupp/
category: Live Chat Software
points: 76
rank: 7 of 12
facts_checked: 2026-10-09
---

# Smartsupp

Website live chat with a free plan, a 3-operator plan at $25 a month and apps for iPhone, Android and Windows.

76 points out of 100. #7 of 12 live chat tools. Vendor: Smartsupp. Website: https://www.smartsupp.com/

- The free plan has 1 operator and 25 conversations a month, with 14 days of chat history [1].
- Plus includes 3 operators for $25 a month billed yearly, with 1 year of history [1].
- Solo (1 operator) costs $17 a month billed yearly; Expert (5 operators) costs $83 [1].
- Agent apps are listed for iPhone/iPad, Android and Windows 10 [1].
- The Mira AI Agent is a separate add-on from $16 a month [1].

Verdict: Smartsupp suits small teams that want a three-seat plan at a low flat price and one inbox for chat, Messenger, WhatsApp and email [1]. Plus covers 3 operators at $25 a month and keeps chats for a year [1]. The catch: groups that route chats by page or language need Expert at $83 a month [1][6], and no two-factor sign-in or SOC 2 report is published [5][8]. Best for: Small shops and teams that want chat plus Messenger, WhatsApp and email in one inbox.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan | Yes | 8/8 | Free plan includes live chat, 1 operator and 25 conversations a month; the page calls it Free Forever [1]. |
| Price | Cost for 3 agents | $25/mo | 12/12 | Plus includes 3 operators at $25 a month billed annually; the AI add-on is not counted [1]. |
| Chat handling | Chat history kept | under_year | 1/5 | The free plan keeps a limited 14-day history; Solo and Plus keep 1 year [1]. |
| Chat handling | Shared saved replies | Yes | 4/4 | Team shortcuts are global shortcuts for all agents, listed among advanced team features [1]. |
| Chat handling | Routing rules | Yes | 8/8 | Groups send chats from chosen parts of a site, or by language, to chosen agents; Expert and Ultimate only [6]. |
| Chat handling | Offline message form | Yes | 4/4 | The contact form is always on in offline mode [7]; offline messages go by default to active agents' email addresses [10]. |
| Visitors | Visitor location shown | Not published | 0/3 | Pricing page lists visitor info with "location" but does not say country or city [1]. |
| Visitors | Live visitor list | Yes | 5/5 | Visitor List lets agents monitor who is on the website; the page does not say which plans [1]. |
| Visitors | Proactive chat invitations | Yes | 5/5 | Automatic messages and Automation Workflows reach visitors at set moments; paid plans list unlimited automatic messages [1]. |
| Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | Pricing page lists an iPhone/iPad app, an Android app and a Windows 10 desktop app [1]. |
| Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger | 6/8 | Live chat, WhatsApp, Messenger and email are managed from one dashboard; Instagram is not listed [1][2]. |
| Data and trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's security article, which names no SOC 2 or ISO 27001 [5]. |
| Data and trust | Data processing agreement | Yes | 4/4 | The vendor says it has a Data Processing Agreement with all customers and links to it [4]. |
| Data and trust | Two-factor sign-in for agents | Not published | 0/4 | Not published on the vendor's security article or agent settings article [5][8]. |
| Connections | Named integrations | Shopify, WordPress, Wix, WooCommerce | 4/6 | Shopify, WordPress and Wix plugins are listed [3]; the pricing page names one-click WooCommerce integration [1]. |
| Connections | Public API or webhooks | Yes | 4/4 | Pricing page lists REST API endpoints for conversations and statistics, and webhooks for new messages and closed conversations [1]. |
| Connections | Remove vendor branding | No | 0/3 | The help center says the chat box branding "cannot be removed or hidden on any plan" [9]. |
| Connections | AI agent for chat | Yes | 5/5 | Mira AI Agent answers website visitors and hands over to a human; add-on from $16 a month [1][2]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | Free [1] | $0 |
| Solo | $17/month, billed yearly [1] | $17 |
| Plus | $25/month, billed yearly [1] | $25 |
| Expert | $83/month, billed yearly [1] | $83 |
| Ultimate | From $280/month [1] | - |

Prices on the page carry a billed-annually label; the page does not show a separate monthly-billing price [1]. VAT is added at checkout [1].

## Strengths

- Plus gives 3 operators for $25 a month billed yearly [1].
- Paid plans keep 1 to 3 years of chat history and have unlimited conversations [1].
- The vendor offers a Data Processing Agreement to all customers [4].
- Apps exist for iPhone/iPad, Android and Windows [1].

## Limits

- The free plan is capped at 25 conversations a month and 14 days of history [1].
- Routing by page or language via groups is limited to Expert and Ultimate [6].
- Instagram is not listed among the chat channels [1].
- The AI agent costs extra, from $16 a month, on top of any plan [1].
- The chat box branding cannot be removed on any plan [9].

## Sources

1. [Smartsupp pricing](https://www.smartsupp.com/pricing), Smartsupp, accessed 2026-10-09
2. [Smartsupp home page](https://www.smartsupp.com/), Smartsupp, accessed 2026-10-09
3. [Smartsupp integrations](https://www.smartsupp.com/integrations/), Smartsupp, accessed 2026-10-09
4. [Data privacy & GDPR](https://help.smartsupp.com/en/articles/12647741-data-privacy-gdpr), Smartsupp Help Center, accessed 2026-10-09
5. [Security at Smartsupp](https://help.smartsupp.com/en/articles/16556358-security-at-smartsupp), Smartsupp Help Center, accessed 2026-10-09
6. [Groups](https://help.smartsupp.com/en/articles/12647640-groups), Smartsupp Help Center, accessed 2026-10-09
7. [Chat box: Contact form](https://help.smartsupp.com/en/articles/12647313-chat-box-contact-form), Smartsupp Help Center, accessed 2026-10-09
8. [Agents - general settings](https://help.smartsupp.com/en/articles/12648781-agents-general-settings), Smartsupp Help Center, accessed 2026-10-09
9. [Can I remove the chat box logo?](https://help.smartsupp.com/en/articles/12647252-can-i-remove-the-chat-box-logo), Smartsupp Help Center, accessed 2026-10-09
10. [Email notifications for missed conversations, offline messages and new contacts](https://help.smartsupp.com/en/articles/12647595-email-notifications-for-missed-conversations-offline-messages-and-new-contacts), Smartsupp Help Center, accessed 2026-10-09