---
title: Superchat
canonical: https://saasranked.com/software/superchat/
category: WhatsApp Customer Service Software
points: 81
rank: 3 of 11
facts_checked: 2026-10-09
---

# Superchat

Shared inbox for WhatsApp and six other channels, with a free plan and Meta fees passed through with no markup.

81 points out of 100. #3 of 11 WhatsApp customer service platforms. Vendor: Superchat. Website: https://superchat.com/

- A free plan gives 1 user and 1 WhatsApp number; Basic costs €89 a month for 3 users [1].
- Superchat says it passes Meta's fees through 1:1, with no markup [4].
- AI agents start on Professional at €149 a month (1 agent); Advanced at €299 includes 3 [1][8].
- Each extra employee login costs €19 a month and an extra WhatsApp number €49 [1].
- Its security page names an ISO 27001 certified management system [3], and plans carry a 12-month minimum term [1][15].

Verdict: Superchat suits small European teams that want a shared inbox across WhatsApp, Instagram, Facebook Messenger, email, SMS, live chat and Telegram, a free entry plan and Meta fees at cost [1][4][10]. Basic at €89 a month covers 3 users [1]. The catch: contracts run 12 months, campaigns reach only 100 contacts without a paid add-on, and the trial length is not stated [1][9]. Best for: European teams that want a free start and Meta fees at cost.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price and fees | Cheapest plan for 3 agents | $99.56/mo | 9/12 | Basic, 3 accounts and 1 WhatsApp number included, €89 a month; no annual price shown [1]. Converted at €1 = $1.1186 [17]. |
| Price and fees | Price of one more agent | $21.25/mo | 1/3 | Additional employee logins cost €19 a month on the plan used [1]. Converted at €1 = $1.1186 [17]. |
| Price and fees | Free plan with WhatsApp | Yes | 3/3 | Free plan: 1 user, 1 WhatsApp number and the unified inbox, €0 a month [1]. |
| Price and fees | Free trial of 7 days or more | Not published | 0/2 | Not published: the pricing page offers "Try for free" without a length in days [1]. |
| Price and fees | Meta message fees | at_cost | 6/6 | Help article: "We pass Meta's fees through 1:1, with no markup" [4]. |
| Team inbox | Automatic chat assignment | Yes | 6/6 | Automations include an "Assign a conversation to a team" action node; the inbox help page shows only manual assigning [7][12]. |
| Team inbox | Internal notes | Yes | 3/3 | Internal notes are "only visible to your team (never to the customer)" [5]. |
| Team inbox | Satisfaction survey on WhatsApp | Not published | 0/3 | Not found: the Reviews help section covers review links for Google and Trustpilot, not a satisfaction request after a conversation [16]. |
| Team inbox | Agent and response-time reports | Yes | 5/5 | Team Performance Analytics lists first response time, response time and conversations per team member [6]. |
| Team inbox | Agent mobile app | Yes | 3/3 | Home page links iOS and Android apps; the inbox FAQ refers to the mobile app [2][12]. |
| Automation and broadcasts | No-code chatbot builder | Yes | 8/8 | Automations are built from nodes connected "like a flowchart"; every plan lists automations [1][7]. |
| Automation and broadcasts | AI agent from your help content | Yes | 7/7 | AI Agent works on WhatsApp, trained on website, Q&A lists or documents; Professional plan and up [8]. |
| Automation and broadcasts | Template broadcasts | Yes | 7/7 | Campaigns send approved WhatsApp templates to lists; 100 contacts each, 10,000 with the add-on [9]. |
| Channels and integrations | Keeps the WhatsApp Business app | Not published | 0/4 | Not published: the Coexistence article describes connecting a number but does not say both apps run at once [14]. |
| Channels and integrations | Other channels | Instagram, Facebook Messenger, Email, SMS, Website chat, Telegram | 6/6 | Help centre has setup guides for Instagram, Facebook Messenger, email, SMS via Twilio, Live Chat and Telegram [10]. |
| Channels and integrations | Named integrations | Shopify, HubSpot, Zapier | 6/8 | Home page names HubSpot and Shopify; Integrations help section covers HubSpot, Zapier and Shopify via Zapier; no Salesforce article [2][11]. |
| Channels and integrations | Public API and webhooks | Yes | 4/4 | Public API reference at developers.superchat.com, including webhook subscription endpoints [13]. |
| Security and trust | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Security page: a "Certified Information Security Management System" under ISO 27001, externally audited [3]. |
| Security and trust | Open source | Not published | 0/3 | Not published on the vendor's pages [2][3]. |
| Security and trust | Single sign-on | Yes | 2/2 | Custom plan lists single sign-on (SAML) and SCIM provisioning [1]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Free | €0 [1] | $0 |
| Basic | €89/month [1] | $99.55 |
| Professional | €149/month [1] | $166.67 |
| Advanced | €299/month [1] | $334.46 |
| Custom | On request [1] | - |

Prices are net of tax in euros with a 12-month minimum term. The annual toggle does not show separate figures, so the monthly price is used [1].

## Strengths

- Passes Meta's WhatsApp fees through 1:1 with no markup [4].
- A free plan includes 1 WhatsApp number and the unified inbox [1].
- Names an ISO 27001 certified information security management system [3].
- Internal notes stay hidden from the customer, and team reports show response times per member [5][6].
- An AI agent trains on your website, Q&A lists or documents and works on WhatsApp [8].

## Limits

- All plans carry a 12-month minimum contract [1][15].
- Campaigns are limited to 100 contacts each without the WhatsApp Newsletter add-on, which allows 10,000 for €49 a month [1][9].
- AI agents need Professional or higher [8].
- Inbox assignment is manual; automatic assignment goes to a team through an automation, and no round-robin rule is described [7][12].
- Prices are shown in euros and net of tax [1].

## Sources

1. [Superchat pricing](https://superchat.com/en/pricing), Superchat, accessed 2026-10-09
2. [Superchat home](https://superchat.com/en), Superchat, accessed 2026-10-09
3. [Data protection and security](https://superchat.com/en/security), Superchat, accessed 2026-10-09
4. [WhatsApp price change from 1st October 2026](https://help.superchat.com/en/articles/806780-whatsapp-price-change-from-1st-october-2026-what-s-changing-in-superchat), Superchat Help Center, accessed 2026-10-09
5. [Internal Notes: Collaborate in the Unified Inbox](https://help.superchat.com/en/articles/409878-internal-notes-collaborate-in-the-unified-inbox), Superchat Help Center, accessed 2026-10-09
6. [Team Performance Analytics](https://help.superchat.com/en/articles/472967-team-performance-analytics), Superchat Help Center, accessed 2026-10-09
7. [Get Started: Automations](https://help.superchat.com/en/articles/531106-get-started-automations), Superchat Help Center, accessed 2026-10-09
8. [Introduction: AI Agents](https://help.superchat.com/en/articles/439576-introduction-ai-agents), Superchat Help Center, accessed 2026-10-09
9. [Send campaigns](https://help.superchat.com/en/articles/545667-send-campaigns), Superchat Help Center, accessed 2026-10-09
10. [Channels](https://help.superchat.com/en/collections/857630-channels), Superchat Help Center, accessed 2026-10-09
11. [Integrations](https://help.superchat.com/en/collections/12602-integrations), Superchat Help Center, accessed 2026-10-09
12. [FAQ - Inbox](https://help.superchat.com/en/articles/14934-faq-inbox), Superchat Help Center, accessed 2026-10-09
13. [Superchat API reference](https://developers.superchat.com/llms.txt), Superchat Developers, accessed 2026-10-09
14. [Switching from WhatsApp API to Coexistence](https://help.superchat.com/en/articles/660232-switching-from-whatsapp-api-to-coexistence), Superchat Help Center, accessed 2026-10-09
15. [FAQ - Plan & Billing](https://help.superchat.com/en/articles/516380-faq-plan-billing), Superchat Help Center, accessed 2026-10-09
16. [Reviews](https://help.superchat.com/en/articles/27292-get-started-reviews), Superchat Help Center, accessed 2026-10-09
17. [Euro foreign exchange reference rates: US dollar](https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/eurofxref-graph-usd.en.html), European Central Bank, accessed 2026-10-08