--- title: tawk.to canonical: https://saasranked.com/software/tawk-to/ category: Live Chat Software points: 77 rank: 6 of 12 facts_checked: 2026-10-09 --- # tawk.to Free website live chat with paid add-ons for branding removal, an AI assistant and hired chat agents. 77 points out of 100. #6 of 12 live chat tools. Vendor: tawk.to. Website: https://www.tawk.to/ - Live chat costs nothing; there is no per-agent paid plan [1]. - Removing the "Powered by tawk.to" branding is a $29 a month add-on [1]. - The AI Assist chatbot starts at $29 a month [1]. - Chats and tickets stay on tawk.to's servers until you delete them [4]. - Agent apps cover iOS, Android, macOS and Windows [2]. Verdict: tawk.to suits small teams that want live chat without a subscription, with agent apps on four systems and a shared inbox for WhatsApp, email and Messenger [2][9]. Chat history is kept until deleted [4]. The catch: the security page names neither SOC 2 nor ISO 27001 and does not mention two-factor sign-in [3]. Best for: Small teams that want live chat at no cost. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Yes | 8/8 | Live chat is free for life, with no time limit stated [1]. | | Price | Cost for 3 agents | $0 | 12/12 | No paid plan with live chat exists; add-ons are not counted, so $0 [1]. | | Chat handling | Chat history kept | unlimited | 5/5 | Chats and tickets stay on the servers indefinitely until deletion [4]. | | Chat handling | Shared saved replies | Not published | 0/4 | Features page lists shortcuts and canned replies but not whether they are shared [2]. | | Chat handling | Routing rules | Yes | 8/8 | Features page lists auto-routing and departments. Help article says unselected chats follow default settings or triggers [2][10]. | | Chat handling | Offline message form | Yes | 4/4 | Help article says an Offline form captures responses when the team is unavailable; linked fields are saved to the contact and shown in the Inbox [11]. | | Visitors | Visitor location shown | Not published | 0/3 | Not published on the vendor's features page [2]. | | Visitors | Live visitor list | Yes | 5/5 | Features page lists real-time visitor insight showing who is on the site [2]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Smart triggers fire on URL, behaviour or referrer [2]. | | Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | Features page lists native iOS, Android, macOS and Windows apps [2]. | | Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger | 6/8 | Shared inbox lists WhatsApp and email [2]; home page inbox shows Messenger [9]. Instagram not shown. | | Data and trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's security page [3]. | | Data and trust | Data processing agreement | Yes | 4/4 | A Data Processing Addendum forms part of the customer agreement [5]. | | Data and trust | Two-factor sign-in for agents | Not published | 0/4 | Not published on the vendor's security page [3]. | | Connections | Named integrations | Shopify, WordPress | 2/6 | Help articles describe a Shopify app and a WordPress plugin [7][8]. | | Connections | Public API or webhooks | Yes | 4/4 | Developer site documents webhooks that send real-time event notifications [6]. | | Connections | Remove vendor branding | Yes | 3/3 | Removing the "Powered by tawk.to" branding is a $29 a month add-on [1]. | | Connections | AI agent for chat | Yes | 5/5 | AI Assist chatbot is sold from $29 a month [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Live chat | Free [1] | $0 | | Remove branding | $29/month [1] | $29 | | AI Assist | from $29/month [1] | $29 | tawk.to sells no paid per-agent plan, so the 3-agent cost is $0. Branding removal and AI Assist are add-ons and are not counted [1]. ## Strengths - Live chat is free, with no per-seat plan [1]. - Chats and tickets are kept until you delete them [4]. - Agent apps for iOS, Android, macOS and Windows [2]. - Customers can accept a data processing addendum as part of the agreement [5]. - Webhooks send chat events to other services [6]. ## Limits - Branding removal costs $29 a month extra [1]. - The AI Assist chatbot is a paid add-on from $29 a month [1]. - No SOC 2 or ISO 27001 is named on the security page [3]. - Phone and SMS calling is listed as "Beta soon", so it is not available yet [1]. ## Sources 1. [tawk.to pricing](https://www.tawk.to/pricing/), tawk.to, accessed 2026-10-09 2. [tawk.to features](https://www.tawk.to/features/), tawk.to, accessed 2026-10-09 3. [tawk.to security](https://www.tawk.to/security/), tawk.to, accessed 2026-10-09 4. [How we store your data](https://www.tawk.to/data-protection/how-we-store-your-data/), tawk.to, accessed 2026-10-09 5. [DPA: Data Processing Addendum](https://www.tawk.to/data-protection/dpa-data-processing-addendum/), tawk.to, accessed 2026-10-09 6. [tawk.to developer documentation](https://developer.tawk.to/), tawk.to, accessed 2026-10-09 7. [Adding the tawk.to widget to Shopify](https://help.tawk.to/article/shopify), tawk.to Help Center, accessed 2026-10-09 8. [WordPress plugin](https://help.tawk.to/article/wordpress), tawk.to Help Center, accessed 2026-10-09 9. [tawk.to home page](https://www.tawk.to/), tawk.to, accessed 2026-10-09 10. [Creating and managing departments](https://help.tawk.to/article/creating-and-managing-departments), tawk.to Help Center, accessed 2026-10-09 11. [Saving Pre-Chat and Offline form responses to Custom Attributes in Contacts](https://help.tawk.to/article/saving-pre-chat-and-offline-form-responses-to-custom-attributes-in-contacts), tawk.to, accessed 2026-10-09