--- title: Teamwork Desk canonical: https://saasranked.com/software/teamwork-desk/ category: Help Desk Software points: 47 rank: 10 of 12 facts_checked: 2026-10-09 --- # Teamwork Desk Help desk for client-service teams, linked to Teamwork.com projects, with SLAs from the Premium plan. 47 points out of 100. #10 of 12 help desks. Vendor: Teamwork.com. Website: https://www.teamwork.com/desk/ - Starter costs $9.50 per user a month billed yearly and allows up to 10 agents [1]. - Live chat and triggers start on Pro, at $17 per user a month billed yearly [1]. - SLA policies, satisfaction ratings and full reporting need Premium, $33 per user a month billed yearly [1][7]. - Teamwork.com names SOC 2 Type 2 and ISO/IEC 27001:2022 on its security page [4]. - There is no free plan; paid plans include a 30-day trial [1]. Verdict: Teamwork Desk suits agencies and service teams that already track work in Teamwork.com, and Starter costs $9.50 per user [1][2]. The catch is channels and workflow depth: the pages show email and live chat only, SLAs wait until Premium, and the AI teammate is in early access [1][3][7][10]. Best for: Agencies and service teams that tie tickets to project work. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels and apps | Support channels | Email, Live chat | 4/8 | Email ticketing is on every plan and live chat from Pro [1]. Phone and social channels are not named on the vendor's pages [2][3]. | | Channels and apps | Mobile apps | iOS, Android | 2/2 | The plan comparison lists an iOS app and an Android app [1]. | | Channels and apps | Built-in help centre | Yes | 4/4 | Starter includes a free Help Docs site and a customer portal [1]. | | Workflow and SLAs | SLA policies | Yes | 8/8 | Targets for first response and resolution time; available on Premium and Enterprise [7]. | | Workflow and SLAs | Ticket automation rules | Yes | 5/5 | Triggers are listed from Pro and can assign tickets, add tags and send emails [1][3]. | | Workflow and SLAs | Automatic ticket assignment | Not published | 0/5 | Not published on the vendor's features page, which says triggers can assign tickets but names no round robin, load or skill rule [3]. | | Workflow and SLAs | Built-in satisfaction survey | Yes | 3/3 | Customer happiness ratings are listed on Premium [1]. | | Reports and connections | Custom reports | Not published | 0/5 | Not published on the vendor's pricing or features pages, which list fixed reports such as first response time and top agents [1][3]. | | Reports and connections | Public API | Yes | 3/3 | The plan comparison lists the Teamwork Desk API; the docs show a REST ticket endpoint with no plan restriction [1][6]. | | Reports and connections | Named integrations | Shopify, HubSpot | 2/6 | HubSpot is a certified partner app for Desk [5]; Desk shows Shopify data in tickets [9]. Slack is tagged for Teamwork.com, not Desk [5]. | | Reports and connections | AI assistant with public price | No | 0/4 | Help article: Dotty is in Early Access for selected accounts [10]. The Desk page lists a $69-a-month add-on without saying it is generally available [2]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Teamwork.com's security page lists SOC 2 Type 2 and ISO/IEC 27001:2022, without naming the products covered [4]. | | Security | Single sign-on | Not published | 0/6 | SAML is documented only for customers of Help Docs and the portal, on Enterprise, which has no public price; agent sign-in is not described [8]. | | Price | Free plan | No | 0/5 | Only paid plans are listed; they include a 30-day trial [1]. | | Price | Cheapest paid plan | $9.50/mo | 10/10 | Starter, $9.50 per user a month billed yearly; includes email ticketing [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [11]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Starter | $9.50/user/month billed yearly [1] | $9.50 | | Pro | $17/user/month billed yearly [1] | $17 | | Premium | $33/user/month billed yearly [1] | $33 | | Enterprise | Quote [1] | - | The pricing page marks annual billing as saving 29%; the page shows no monthly prices [1]. ## Strengths - Starter costs $9.50 per user a month billed yearly [1]. - SLA targets for first response and resolution time are available on Premium [7]. - Teamwork.com names SOC 2 Type 2 and ISO/IEC 27001:2022 [4]. - iOS and Android apps and a documented API are listed [1][6]. ## Limits - Starter is limited to 10 agents and has no live chat or triggers [1]. - No phone or social media channels are named on the vendor's pages [2][3]. - SAML single sign-on is documented for customers of Help Docs and the portal, on Enterprise plans only [8]. - Dotty, the AI teammate, is in early access for selected accounts [10]. - Integration listings cover only HubSpot and Shopify of the six checked [5][9]. ## Sources 1. [Teamwork Desk pricing](https://www.teamwork.com/desk/pricing/), Teamwork.com, accessed 2026-10-09 2. [Teamwork Desk](https://www.teamwork.com/desk/), Teamwork.com, accessed 2026-10-09 3. [Teamwork Desk features](https://www.teamwork.com/desk/features/), Teamwork.com, accessed 2026-10-09 4. [Teamwork.com security](https://www.teamwork.com/security/), Teamwork.com, accessed 2026-10-09 5. [Teamwork.com integrations](https://www.teamwork.com/integrations/), Teamwork.com, accessed 2026-10-09 6. [Teamwork Desk API](https://apidocs.teamwork.com/docs/desk), Teamwork.com, accessed 2026-10-09 7. [SLA policies](https://support.teamwork.com/desk/sla/sla-policies), Teamwork Desk Help, accessed 2026-10-09 8. [Managing advanced security settings](https://support.teamwork.com/desk/security/managing-advanced-security-settings), Teamwork Desk Help, accessed 2026-10-09 9. [Displaying Shopify data in tickets using Data Viewer](https://support.teamwork.com/desk/desk-data-viewer/displaying-shopify-data-in-tickets-using-data-viewer), Teamwork Desk Help, accessed 2026-10-09 10. [Dotty AI Teammate for Teamwork Desk](https://support.teamwork.com/desk/teamworkai/dotty-ai-teammate), Teamwork Desk Help, accessed 2026-10-09 11. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08