--- title: Tidio canonical: https://saasranked.com/software/tidio/ category: Live Chat Software points: 88 rank: 1 of 12 facts_checked: 2026-10-09 --- # Tidio Live chat with a free plan, ten seats on every self-serve plan and a bolt-on AI agent. 88 points out of 100. #1 of 12 live chat tools. Vendor: Tidio. Website: https://www.tidio.com/ - The free plan includes live chat, 10 seats and 50 billable conversations a month [1]. - Starter costs $24.17 a month for the workspace, with live chat and 10 seats included [1]. - Email, WhatsApp, Messenger and Instagram arrive in one inbox on every plan [4]. - Agent apps exist for Windows, macOS, iOS and Android [2]. - Tidio completed a 2026 SOC 2 Type II audit, and the report is available on request [10]. Verdict: Tidio suits small teams that want live chat on a free plan, many seats at a flat price and several messaging channels in one inbox [1][4]. Three agents on Starter cost $24.17 a month [1]. The catch: automatic chat assignment starts on Growth, and its pages do not state how long chats are kept [1][3]. Best for: Small shops that want a free start and many agent seats. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Yes | 8/8 | Free plan lists live chat, 10 seats and 50 billable conversations, with no time limit shown [1]. | | Price | Cost for 3 agents | $24.17/mo | 12/12 | Starter, $24.17 a month for the workspace, which includes 10 seats. Lyro AI and branding add-ons not counted [1]. | | Chat handling | Chat history kept | Not published | 0/5 | Not published on the vendor's pricing, features or live chat pages [1][2][3]. | | Chat handling | Shared saved replies | Not published | 0/4 | Macros are described as a library of common answers; sharing with the team is not stated [2][3]. | | Chat handling | Routing rules | Yes | 8/8 | Growth adds automatic chat assignment; Plus and Premium add departments [1]. | | Chat handling | Offline message form | Yes | 4/4 | Features page lists an Offline message that tells customers you are away and collects their email address [2]. | | Visitors | Visitor location shown | Not published | 0/3 | Not published on the vendor's features or live chat pages [2][3]. | | Visitors | Live visitor list | Yes | 5/5 | Starter and above list a Live visitors list; the features page says it shows pages visitors are viewing [1][2]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Live chat page says to engage visitors with proactive messages; visitors list page says you can send a proactive chat message [3]. | | Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | Features page lists macOS, Windows, iOS and Android apps, each with a download link [2]. | | Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger, Instagram | 8/8 | Multichannel page: email, WhatsApp, Messenger and Instagram connect to one panel, on every plan [4]. | | Data and trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Trust Center says Tidio completed its 2026 SOC 2 Type II audit; report available on request [10]. | | Data and trust | Data processing agreement | Yes | 4/4 | Terms say they contain a data processing agreement (DPA) and link the agreement document under Agreements [14]. | | Data and trust | Two-factor sign-in for agents | Yes | 4/4 | Security page says team members enter a code from a two-factor authenticator app [9]. | | Connections | Named integrations | Shopify, WordPress, WooCommerce, Wix, Zapier, Slack | 6/6 | Integration pages exist for each of the six [5][6][7][8]. | | Connections | Public API or webhooks | Yes | 4/4 | Developer docs cover contacts, tickets and contact messages; OpenAPI endpoints and webhooks are limited to Plus and Premium [11][12][13]. | | Connections | Remove vendor branding | Yes | 3/3 | Growth lists branding removal as a $16.67 a month add-on; Plus includes custom branding [1]. | | Connections | AI agent for chat | Yes | 5/5 | Lyro AI Agent answers customers in chat and hands off to the team; sold from $32.50 a month [1][2]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Starter | $24.17/month [1] | $24.17 | | Growth | From $49.17/month [1] | $49.17 | | Plus | From $300/month plus usage [1][12] | $300 | The pricing page offers a monthly or annual toggle, with two months free when annual, and shows one price per plan. We record the single price shown [1]. ## Strengths - Free plan with live chat, 10 seats and 50 billable conversations a month [1]. - Flat plan price with 10 seats included, so adding agents up to ten costs nothing extra on self-serve plans [1]. - Authenticator-app two-factor sign-in for team members [9]. - Integrations listed for Shopify, WordPress, WooCommerce, Wix, Zapier and Slack [5][6][7][8]. - Tidio says a SOC 2 Type II report is available on request [10]. ## Limits - Tidio's pages do not say how long chat history is kept [2][3]. - Visitor country or city is not described on the features or live chat pages [2][3]. - Automatic chat assignment is listed from Growth, which starts at $49.17 a month [1]. - Removing Tidio branding is a $16.67 a month add-on on Growth [1]. - Most of the API, and webhooks, need the Plus or Premium plan [12][13]. ## Sources 1. [Tidio pricing](https://www.tidio.com/pricing/), Tidio, accessed 2026-10-09 2. [Tidio features](https://www.tidio.com/features/), Tidio, accessed 2026-10-09 3. [Tidio live chat](https://www.tidio.com/live-chat/), Tidio, accessed 2026-10-09 4. [Tidio multichannel](https://www.tidio.com/multichannel/), Tidio, accessed 2026-10-09 5. [Tidio integrations](https://www.tidio.com/integrations/), Tidio, accessed 2026-10-09 6. [Tidio and WooCommerce integration](https://www.tidio.com/integrations/woocommerce/), Tidio, accessed 2026-10-09 7. [Tidio for Wix](https://www.tidio.com/integrations/wix/), Tidio, accessed 2026-10-09 8. [Tidio and Slack integration](https://www.tidio.com/integrations/slack/), Tidio, accessed 2026-10-09 9. [Tidio security](https://www.tidio.com/security/), Tidio, accessed 2026-10-09 10. [Tidio Trust Center](https://trust.tidio.com/), Tidio, accessed 2026-10-09 11. [Tidio developer endpoint index](https://developers.tidio.com/llms.txt), Tidio, accessed 2026-10-09 12. [Tidio OpenAPI](https://developers.tidio.com/docs/openapi-enable), Tidio, accessed 2026-10-09 13. [Tidio webhooks introduction](https://developers.tidio.com/docs/webhooks-introduction), Tidio, accessed 2026-10-09 14. [Tidio terms of service](https://www.tidio.com/terms/), Tidio, accessed 2026-10-09