--- title: UserJot canonical: https://saasranked.com/software/userjot/ category: Customer Feedback Software points: 73 rank: 6 of 10 facts_checked: 2026-10-09 --- # UserJot Feedback boards, roadmap, changelog and widget with a free plan that has unlimited users and posts. 73 points out of 100. #6 of 10 customer feedback tools. Vendor: UserJot. Website: https://userjot.com/ - The Free plan has no time limit and includes unlimited users and posts, 2 boards and 3 team members [1]. - Starter costs $29 a month and Professional $59 a month, with unlimited users and posts on every plan [1]. - Public roadmap, changelog and the in-app widget are on every plan, including Free [1][4]. - Custom domain starts on Starter; single sign-on starts on Professional [1][9][7]. - Slack is an add-on on Starter and Professional, and the Free plan includes no integrations [5][1]. Verdict: UserJot suits small teams that want a capped but usable free board with a roadmap, changelog and widget [1][4]. Merging duplicates moves their votes to the original request [6]. The catch is a short integration list, with Slack the only one of the five tools we count, and no named SOC 2 or ISO 27001 certification [5][13]. Best for: Small SaaS teams that want a free board, roadmap and widget. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Collect and vote | Public board with voting | Yes | 8/8 | Customers post ideas and vote; the board is on every plan, and the home page lists feedback boards with voting [1][3][2]. | | Collect and vote | In-app widget | Yes | 6/6 | The widget is added with two script tags and is on every plan, including Free [4]. | | Collect and vote | Board on your own domain | Yes | 3/3 | Custom domains are available on the Starter and Professional plans [9]. | | Collect and vote | Merge duplicate requests | Yes | 4/4 | Merging moves a duplicate's votes to the main request; someone who voted on both counts once [6]. | | Collect and vote | Requests tied to customers | Not published | 0/3 | Not published on the vendor's identify docs or API reference; no filter by customer trait or revenue is shown [12][11]. | | Roadmap and updates | Public roadmap | Yes | 8/8 | Public roadmap is included on Free, Starter and Professional [1]. | | Roadmap and updates | Public changelog | Yes | 6/6 | Each post goes on a public updates page; the changelog is on the Free plan [10][1]. | | Roadmap and updates | Notify voters | Yes | 3/3 | Voters follow a request automatically and get an email when it is marked complete [8][10]. | | Connections | Named integrations | Slack | 2/10 | Slack page: add-on on Starter and Professional. It names none of Jira, Zapier, Intercom or Zendesk; pricing gives 1 integration on Starter [5][1]. | | Connections | Public API | Yes | 5/5 | A REST API reference and OpenAPI spec cover creating and reading requests; the plan is not stated [11]. | | Connections | Export feedback | Not published | 0/4 | Not published on the vendor's import page; it covers only importing data [14]. | | Security and data | Single sign-on | Yes | 5/5 | JWT single sign-on signed with HS256; board login modes need the Professional plan [7]. | | Security and data | SOC 2 Type II or ISO 27001 | Not published | 0/7 | Not published on the vendor's privacy page [13]. | | Security and data | Open source | Not published | 0/3 | Not published on the vendor's feature page [3]. | | Price | Free plan | Yes | 10/10 | Free, forever, with 2 boards, 3 team members, public roadmap and changelog; the feature page says customers post and vote on a public board [1][3]. | | Price | Cheapest paid plan | $29/mo | 8/10 | Starter, $29 a month; the page shows monthly prices only [1]. | | Price | Prices published | Yes | 5/5 | Free, Starter and Professional all show a price; there is no quote-only tier [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1][4] | $0 | | Starter | $29/month [1] | $29 | | Professional | $59/month [1] | $59 | The pricing page shows monthly prices only and gives no annual amounts [1]. Starter and Professional include a 14-day trial on the first subscription [1]. ## Strengths - Free plan does not expire and includes the voting board, roadmap and changelog [1][4]. - Merging a duplicate moves its votes to the original, and a person who voted on both counts once [6]. - Voters get an email when a request they voted on is marked complete [10]. - A REST API with an OpenAPI specification lets you create, read and update requests [11]. - Prices for all three plans are shown on the pricing page [1]. ## Limits - The Free plan has no integrations and allows 2 boards and 3 team members [1][5]. - Starter includes one integration and unlimited integrations need Professional; Jira, Zapier, Intercom and Zendesk are not named on the Slack page [1][5]. - Single sign-on uses signed JWT tokens and needs the Professional plan [7]. - No SOC 2 or ISO 27001 certification is named on its privacy page [13]. - Data is housed primarily in the United States [13]. ## Sources 1. [UserJot pricing](https://userjot.com/pricing), UserJot, accessed 2026-10-09 2. [UserJot home page](https://userjot.com/), UserJot, accessed 2026-10-09 3. [Feature request software](https://userjot.com/feature-request-software), UserJot, accessed 2026-10-09 4. [In-app feedback widget](https://userjot.com/in-app-feedback-widget), UserJot, accessed 2026-10-09 5. [UserJot Slack integration](https://userjot.com/slack), UserJot, accessed 2026-10-09 6. [Merge duplicates](https://userjot.com/support/merge-duplicates), UserJot, accessed 2026-10-09 7. [Single sign-on](https://userjot.com/docs/single-sign-on), UserJot, accessed 2026-10-09 8. [Notify subscribers](https://userjot.com/support/notify-subscribers), UserJot, accessed 2026-10-09 9. [Custom domain](https://userjot.com/support/custom-domain), UserJot, accessed 2026-10-09 10. [Product changelog](https://userjot.com/product-changelog), UserJot, accessed 2026-10-09 11. [UserJot REST API OpenAPI specification](https://userjot.com/docs/api/openapi.json), UserJot, accessed 2026-10-09 12. [Widget v3: identify users](https://userjot.com/docs/widget-v3-identify), UserJot, accessed 2026-10-09 13. [UserJot privacy policy](https://userjot.com/privacy), UserJot, accessed 2026-10-09 14. [Import data](https://userjot.com/support/import-data), UserJot, accessed 2026-10-09