help desk · Zendesk

Zendesk Support

Name: Zendesk Support
Price: 19 USD

Ticketing help desk that starts at $19 per agent a month and adds chat, phone and social channels on Suite plans.

70/100

#5 of 12 help desks
Facts checked 9 Oct 2026

In short

Support Team costs $19 per agent a month billed yearly, or $25 billed monthly¹.
Live chat, phone and social channels such as Facebook, Instagram and X come with Suite Team at $55 per agent a month billed yearly¹.
SLA policies, CSAT surveys and custom data exploration start at Suite Professional, $115 per agent a month billed yearly^1,3.
There is no free plan, only a 14-day trial¹.
Zendesk names SOC 2 Type II reports and ISO 27001:2022 certification².

Zendesk suits teams that want one ticket queue across email, chat, phone and social channels and can pay for Suite plans¹. The entry plan lists no social or voice channels and lacks SLA policies and satisfaction surveys, which sit on the $115 Professional plan^1,3. AI agent resolutions are metered beyond a small monthly allowance¹. Zendesk names SOC 2 Type II and ISO 27001:2022².

Best for: Support teams that expect to add chat, phone and social channels as they grow.

Where the points come from

Channels and apps14 of 14

Workflow and SLAs21 of 21

Reports and connections18 of 18

Security12 of 12

Price5 of 15

Independent testing0 of 20

Channels and apps 14 of 14 points

Rule	What is published	Points
Support channels	Email, Live chat, Phone, Social mediaSuite Team lists messaging, Talk voice and social channels (Facebook, Instagram, X); email is on Support Team¹.	8 / 8
Mobile apps	iOS, AndroidHelp centre article on the Zendesk Support mobile app refers to iOS and Android⁵.	2 / 2
Built-in help centre	YesSuite Team lists one help centre; Professional lists up to five¹.	4 / 4

Workflow and SLAs 21 of 21 points

Rule	What is published	Points
SLA policies	YesService level agreements are listed on Suite Professional¹.	8 / 8
Ticket automation rules	YesPricing page lists automations and triggers on Support Team and above¹.	5 / 5
Automatic ticket assignment	YesRound robin routing is available on Support Team; the help article lists Support Team⁴.	5 / 5
Built-in satisfaction survey	YesCustomer satisfaction ratings and follow-up survey are listed on Suite Professional¹.	3 / 3

Reports and connections 18 of 18 points

Rule	What is published	Points
Custom reports	YesSuite Professional lists custom data exploration and custom reports^1,3.	5 / 5
Public API	YesAPI access is listed under developer tools on all paid plans¹.	3 / 3
Named integrations	Slack, Microsoft Teams, Jira, Shopify, Salesforce, HubSpotZendesk pages and help articles describe integrations with all six tools^{6,7,8,9,10,11}.	6 / 6
AI assistant with public price	YesIncluded automated resolutions: 5 per agent a month on Team plans, 10 on Professional; extra cost $1.50 committed or $2.00 pay-as-you-go¹.	4 / 4

Security 12 of 12 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesTrust centre says SOC 2 Type II reports exist and Zendesk is ISO 27001:2022 certified².	6 / 6
Single sign-on	YesSAML single sign-on is listed on Support Team and above¹.	6 / 6

Price 5 of 15 points

Rule	What is published	Points
Free plan	NoPricing page lists no free plan, only a 14-day trial¹.	0 / 5
Cheapest paid plan	$19/moSupport Team with email ticketing, $19 per agent a month billed yearly¹.	5 / 10

Independent testing 0 of 20 points

Rule	What is published	Points
G2 AI CX evaluation	Not testedG2 did not include it in the October 2026 test¹³. G2 lists Zendesk as under evaluation.	0 / 20

The rule behind each line: how we score help desks.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
Support TeamPer agent	$19/agent/month¹	$19	Email ticketing; no social or voice channels; $25 billed monthly
Suite TeamPer agent	$55/agent/month¹	$55	Adds chat, voice, social channels and a help centre; $69 billed monthly
Suite ProfessionalPer agent	$115/agent/month¹	$115	Adds SLAs, CSAT, skills routing; $149 billed monthly

Prices are per agent, billed yearly. Text messages are add-ons. Enterprise has no public price¹.

Strengths

Four channels (email, live chat, phone, social media) work in one queue on Suite plans¹.
SAML single sign-on and API access are listed on every paid plan, including Support Team¹.
Agent apps exist for iOS and Android⁵.
Integrations exist for Slack, Microsoft Teams, Jira, HubSpot, Salesforce and Shopify^{6,7,8,9,10,11}.

Limits

No free plan; the vendor offers only a 14-day trial¹.
Support Team lists no social channels, voice or multiple help centres; those start at Suite Team¹.
SLA policies and CSAT surveys are on Suite Professional only, at $115 per agent a month¹.
Zendesk disclosed in 2019 that a 2016 intrusion exposed data from about 10,000 Support and Chat accounts¹².

Concerns on record

In October 2019 Zendesk disclosed that an intrusion in 2016 exposed usernames, emails, phone numbers and hashed passwords of about 10,000 Support and Chat accounts; it found no evidence so far that ticket data was affected¹².

Other help desks

1
Zoho DeskSmall teams that want a low entry price and a free plan
87/100
$7/mocheapest paid plan
2
LiveAgentSmall teams that want every channel in one tool at a low per-agent price
79/100
$15/mocheapest paid plan
3
TidioSmall teams that want tickets, chat and an AI agent at a flat workspace price
75/100
$24.17/mocheapest paid plan
4
FreshdeskSmall support teams that start with email and may add chat and social later
70/100
$19/mocheapest paid plan

All 12 help desks

Sources

Zendesk pricing, Zendesk. Accessed 9 Oct 2026.
Zendesk trust center, Zendesk. Accessed 9 Oct 2026.
About the Zendesk Suite plan types, Zendesk. Accessed 9 Oct 2026.
Using round robin routing for email, messaging conversations, and call tickets, Zendesk. Accessed 9 Oct 2026.
I can't sign into the Zendesk Support mobile app, Zendesk. Accessed 9 Oct 2026.
Zendesk integration for Slack, Zendesk. Accessed 9 Oct 2026.
Zendesk for Microsoft Teams, Zendesk. Accessed 9 Oct 2026.
Using the Zendesk Support for Jira integration, Zendesk. Accessed 9 Oct 2026.
Setting up the Zendesk Support for HubSpot integration, Zendesk. Accessed 9 Oct 2026.
Salesforce integration resources, Zendesk. Accessed 9 Oct 2026.
Setting up the Shopify integration for Support and Chat, Zendesk. Accessed 9 Oct 2026.
Zendesk Discloses Old Data Breach Affecting 10,000 Accounts, SecurityWeek. Accessed 9 Oct 2026.
AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: www.zendesk.com · Markdown version · We are not affiliated with Zendesk.