--- title: Zoho Assist canonical: https://saasranked.com/software/zoho-assist/ category: Remote Desktop Software points: 86 rank: 2 of 8 facts_checked: 2026-10-08 --- # Zoho Assist Web-based remote support and unattended access from Zoho, with a free plan and paid plans from $10 a month. 86 points out of 100. #2 of 8 remote desktop tools. Vendor: Zoho Corporation. Website: https://www.zoho.com/assist/ - The free plan gives 1 technician, 5 unattended computers and 1 session at a time, with no limit on session length [4]. - Paid plans start at $10 a month per technician, billed yearly, or $12 billed monthly [1][2]. - Unattended Access Standard covers 25 computers for $10 a month, billed yearly, and adds Wake on LAN [1][2]. - Session recording and remote printing need Remote Support Enterprise ($24 a month) or Unattended Access Professional ($15 a month) [1][2][3]. - Zoho says ISO/IEC 27001 and SOC 2 Type 2 cover all its cloud services [7]. Verdict: Zoho Assist suits small support teams that want browser-based remote support at a low price, and its free plan already includes five unattended computers [4][5]. Paid plans start at $10 a month on yearly billing, with monthly billing available [1][2]. The catch is that file transfer is not in the free plan, and recording and remote printing sit in the higher tiers [3]. Best for: Small IT and support teams on a budget. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Systems | Apps | Windows, macOS, Linux, iOS, Android | 15/15 | Windows, Mac and Linux on all plans; iOS and Android apps and device support [3][5]. | | Systems | Connect from a browser | Yes | 5/5 | Zoho says Assist is completely web-based, with no installation needed at either end [5]. | | Features | Unattended access | Yes | 6/6 | Unattended access is included, with 5 unattended computers even on the free plan [4][5]. | | Features | File transfer | Yes | 5/5 | File transfer on all paid plans, not on Free [3]. | | Features | Multiple monitors | Yes | 4/4 | Multi-monitor navigation on every plan, including Free [3]. | | Features | Remote printing | Yes | 3/3 | Remote printing on Remote Support Enterprise and Unattended Access Professional [3]. | | Features | Session recording | Yes | 4/4 | Session recording on Remote Support Enterprise and Unattended Access Professional [3]. | | Features | Wake-on-LAN | Yes | 4/4 | Wake on LAN on the Unattended Access plans [3][5]. | | Features | Control Android devices | Not published | 0/4 | | | Security | Encrypted sessions | Yes | 5/5 | TLS 1.2 transport security with 256-bit AES encryption on every plan [3][6]. | | Security | Two-factor sign-in | Yes | 5/5 | Two-factor authentication for organization users, on every plan [6][3]. | | Security | Single sign-on | Not published | 0/5 | | | Security | SOC 2 Type II or ISO 27001 | Yes | 5/5 | Zoho says ISO/IEC 27001 and SOC 2 Type 2 cover all Zoho cloud services [7]. | | Security | Self-hosting | Not published | 0/5 | | | Price | Free for personal use | Yes | 10/10 | Free plan designed for personal and small business use [4]. | | Price | Cheapest paid plan | $10/mo | 10/10 | Remote Support Standard, $10 per technician a month, billed yearly [1][2]. | | Price | Monthly billing | Yes | 5/5 | Monthly billing is offered; Standard is $12 a month billed monthly [1][2]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [4] | $0 | | Remote Support Standard | $10/technician/month [1][2] | $10 | | Remote Support Professional | $15/technician/month [1][2] | $15 | | Remote Support Enterprise | $24/technician/month [1][2] | $24 | | Unattended Access Standard | $10/month for 25 computers [1][2] | $10 | | Unattended Access Professional | $15/month for 25 computers [1][2] | $15 | Yearly billing saves more than 15% over monthly billing [1]. Concurrent licensing for 10+ technicians or 200+ devices is quoted on request [1]. ## Strengths - Free plan includes 5 unattended computers and no limit on session length [4]. - Completely web-based, with no installation needed at either end [5]. - Sessions use TLS 1.2 transport security with 256-bit AES encryption on every plan [3]. - Two-factor authentication is available on every plan [3][6]. - Wake on LAN is included from Unattended Access Standard [3]. ## Limits - File transfer is not included in the free plan [3]. - Session recording and remote printing need the top Remote Support plan or Unattended Access Professional [3]. - Support for iOS, Android and ChromeOS devices starts at the Professional plans [3]. - The free plan allows only 1 concurrent session [4]. ## Vendor claims (not scored) - Zoho says files up to 2 GB can be sent and received during a session [5]. ## Sources 1. [Zoho Assist pricing | Free and affordable editions](https://www.zoho.com/assist/pricing.html), Zoho, accessed 2026-10-08 2. [Zoho Assist pricing values (price data used by the pricing page)](https://www.zohowebstatic.com/sites/zweb/json/pricing/assist-pricing-val.json), Zoho, accessed 2026-10-08 3. [Zoho Assist Pricing Comparison | Checkout our Pricing and Plans](https://www.zoho.com/assist/plan-comparison.html), Zoho, accessed 2026-10-08 4. [Free Remote Support Software - Zoho Assist](https://www.zoho.com/assist/free-remote-support.html), Zoho, accessed 2026-10-08 5. [Remote Access Features | Remote Desktop Features – Zoho Assist](https://www.zoho.com/assist/features.html), Zoho, accessed 2026-10-08 6. [Business/Product security with Zoho Assist](https://www.zoho.com/assist/security.html), Zoho, accessed 2026-10-08 7. [Compliance at Zoho](https://www.zoho.com/compliance.html), Zoho, accessed 2026-10-08