--- title: Zoho Desk canonical: https://saasranked.com/software/zoho-desk/ category: Help Desk Software points: 87 rank: 1 of 12 facts_checked: 2026-10-09 --- # Zoho Desk Help desk with a free plan for 3 users and paid editions from $7 per user a month billed yearly. 87 points out of 100. #1 of 12 help desks. Vendor: Zoho. Website: https://www.zoho.com/desk/ - The Free edition covers 3 users [3] and is labelled Free Forever [1]. - Express costs $7 per user a month billed yearly, or $9 billed monthly [2]. - Standard at $14 adds live chat, messaging apps, a knowledge base, satisfaction ratings and custom reports [1][2]. - Phone support and round-robin assignment start at Professional, $23 per user a month billed yearly [1][2]. - Zoho names SOC 2 Type 2 and ISO/IEC 27001, and Zoho Desk appears in a SOC 2 + HIPAA report scope [7]. Verdict: Zoho Desk suits small teams that want ticketing, workflows and social channels at $7 per user, or a free start for 3 users [1][2][3]. SLA counts rise by edition, with 4 on Standard and 10 per department on Professional [3]. The catch: phone, round-robin and Zia AI need Professional, and the edition comparison lists SAML sign-on only for help-centre customers, not for agents [3]. Best for: Small teams that want a low entry price and a free plan. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels and apps | Support channels | Email, Live chat, Phone, Social media | 8/8 | Express: email, Instagram, Facebook, X. Standard: chat. Professional: telephony with calls logged as tickets [1][4]. | | Channels and apps | Mobile apps | iOS, Android | 2/2 | Mobile app page links the Zoho Desk app on the App Store and Google Play [5]. | | Channels and apps | Built-in help centre | Yes | 4/4 | Standard lists a knowledge base for customers; Professional adds a multilingual help centre [1]. | | Workflow and SLAs | SLA policies | Yes | 8/8 | Standard allows 4 SLA policies; Professional 10 per department [3]. | | Workflow and SLAs | Ticket automation rules | Yes | 5/5 | Express lists workflows that run actions when set conditions are met [1]. | | Workflow and SLAs | Automatic ticket assignment | Yes | 5/5 | Professional lists round-robin assignment by workload or fixed order [1]. | | Workflow and SLAs | Built-in satisfaction survey | Yes | 3/3 | Standard lists customer happiness ratings sent at ticket closure or after each reply [1]. | | Reports and connections | Custom reports | Yes | 5/5 | Standard lists custom reports and dashboards; Standard allows 50, Professional unlimited [1][3]. | | Reports and connections | Public API | Yes | 3/3 | Comparison page lists a RESTful API on every edition, with credit limits by edition [3]. | | Reports and connections | Named integrations | Slack, Microsoft Teams, Jira, Salesforce, HubSpot | 5/6 | Integrations page lists five of the six; no Shopify integration is listed [6]. | | Reports and connections | AI assistant with public price | Yes | 4/4 | Express lists AI Agents with up to 30M free tokens a month; Standard adds Answer bot [1]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Zoho says it is SOC 2 Type 2 compliant and holds ISO/IEC 27001, covering its cloud services [7]. | | Security | Single sign-on | Not published | 0/6 | Comparison page lists SAML sign-on only for help-centre customers; agent SAML is not listed [3]. | | Price | Free plan | Yes | 5/5 | Free edition for 3 users [3], labelled Free Forever on the pricing page [1]. | | Price | Cheapest paid plan | $7/mo | 10/10 | Express, $7 per user a month billed yearly, from the price file the pricing page loads [2]. | | Independent testing | G2 AI CX evaluation | 145 of 200 | 14/20 | G2, October 2026: 145 of 200 (Zoho). Zoho, 145 points on G2's leaderboard. [8] | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1][3] | $0 | | Express | $7/user/month [2] | $7 | | Standard | $14/user/month [2] | $14 | | Professional | $23/user/month [2] | $23 | | Enterprise | $40/user/month [2] | $40 | Prices are per user, billed yearly. The dollar figures come from the price file the pricing page loads [2]. ## Strengths - Free edition for 3 users, with no time limit stated [1][3]. - Email and social tickets from Instagram, Facebook and X start on Express at $7 [1][2]. - Custom reports, customer happiness ratings and a knowledge base start on Standard [1]. - Agents can take calls inside Zoho Desk; missed calls and voicemails become tickets [4]. - Official Zoho Desk app with App Store and Google Play links [5]. ## Limits - Free is capped at 3 users, and Express has only a default SLA; Standard allows 4 [3]. - Phone, round-robin assignment and Zia AI need Professional, $23 per user a month [1][2]. - SAML single sign-on is listed only for help-centre customers, and no agent SAML is listed [3]. - Shopify is not among the integrations on the vendor's integration page [6]. ## Sources 1. [Zoho Desk pricing and editions](https://www.zoho.com/desk/pricing.html), Zoho, accessed 2026-10-09 2. [Zoho Desk price file loaded by the pricing page](https://www.zohowebstatic.com/sites/zweb/json/pricing/desk-pricing-val.json), Zoho, accessed 2026-10-09 3. [Zoho Desk edition comparison](https://www.zoho.com/desk/pricing-comparison.html), Zoho, accessed 2026-10-09 4. [Zoho Desk call center software](https://www.zoho.com/desk/call-center-software.html), Zoho, accessed 2026-10-09 5. [Zoho Desk mobile app](https://www.zoho.com/desk/mobile-app.html), Zoho, accessed 2026-10-09 6. [Zoho Desk integrations](https://www.zoho.com/desk/integrations.html), Zoho, accessed 2026-10-09 7. [Zoho compliance](https://www.zoho.com/compliance.html), Zoho, accessed 2026-10-09 8. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08