--- title: Zonka Feedback canonical: https://saasranked.com/software/zonka-feedback/ category: Survey Software points: 21 rank: 12 of 12 facts_checked: 2026-10-08 --- # Zonka Feedback Customer feedback surveys by email, SMS, WhatsApp, website and kiosk, sold by custom quote. 21 points out of 100. #12 of 12 survey tools. Vendor: Zonka Digital. Website: https://www.zonkafeedback.com/ - Pricing is by custom quote, based on feedback volume; the page lists no plan prices [1]. - A 14-day free trial is offered; the pricing page lists no free plan [1]. - The vendor lists hosting in the US, EU, Australia and India, with an EU data centre in Frankfurt [2][3]. - Surveys can be sent by email, SMS and WhatsApp, and run offline, on websites and in apps [1][2]. - The data processing agreement is available on request by contacting Zonka [3]. Verdict: Zonka Feedback suits teams measuring NPS, CSAT and CES across many channels, with regional hosting including the EU [1][2][3]. It publishes no prices, response limits or plan features, so cost and limits can only be learned from a sales quote [1]. The catch: most price and limit lines in our scoring have nothing to count, and the DPA is not a public download [3]. Best for: Teams running customer feedback programmes who are happy to request a quote. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Not published | 0/6 | Not published on the vendor's pricing page, which offers a 14-day trial only; a guide mentions a free version without limits [1][7]. | | Price | Cheapest paid plan | Not published | 0/14 | Quote-only: the pricing page asks for a custom quote and lists no price [1]. | | Limits | Responses a month, cheapest paid plan | Not published | 0/10 | Not published on the vendor's pricing page; pricing is based on response volume by quote [1]. | | Limits | Unlimited surveys and questions | Not published | 0/4 | Not published on the vendor's pricing page; the builder help says you can add as many questions as you like on one screen [1][5]. | | Questions and logic | Skip logic on the cheapest paid plan | Not published | 0/8 | Skip logic is documented, but no plan is published, so the cheapest paid plan cannot be checked [1][5]. | | Questions and logic | Randomised questions or answers | Not published | 0/4 | Not published on the vendor's survey builder or survey settings help pages [5]. | | Questions and logic | Multilingual surveys | Yes | 5/5 | Features page lists multilingual surveys; a help article covers them [2][4]. | | Questions and logic | Answer piping | Not published | 0/3 | Not published on the vendor's survey builder help; it describes survey variables, not inserting answers into question text [5]. | | Questions and logic | Response quotas | Not published | 0/2 | Not published on the vendor's survey builder or features pages [2][5]. | | Results | Export formats | Not published | 0/6 | Not published for raw responses; the report help article documents PDF downloads only [6]. | | Results | Cross-tabulation | Not published | 0/4 | Not published on the vendor's features page or reporting help [2][6]. | | Results | Public API | Not published | 0/4 | Features page lists APIs and webhooks, but no plan or public docs page was readable, and no plan is priced [2]. | | Results | Remove vendor branding | Not published | 0/4 | White-labelling is listed, but no plan has a public price; the help article names no plan for custom domains [2][8]. | | Security and trust | Single sign-on | Yes | 4/4 | Features page lists SSO with role-based permissions [2]. | | Security and trust | EU data storage | Yes | 5/5 | Data centres in the EU, in the AWS EU-CENTRAL-1 (Frankfurt) region [3]. | | Security and trust | SOC 2 Type II or ISO 27001 | Yes | 7/7 | Survey software page says 'ISO 27001:2022 certified'; the GDPR page shows a badge. No auditor named [2][3]. | | Security and trust | Data processing agreement | No | 0/3 | The DPA is provided when you contact Zonka; it is not published or signed online [3]. | | Security and trust | Published accessibility report | Not published | 0/4 | Not published on the vendor's GDPR page; no accessibility report or WCAG statement is listed [3]. | | Security and trust | Open source | Not published | 0/3 | Not published on the vendor's features pages; no public source is listed [2]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Feedback Management | Custom quote [1] | - | The vendor lists no plan prices and says pricing depends on feedback volume, scale and goals [1]. ## Strengths - Hosting regions include an EU data centre in Frankfurt on AWS [3]. - Skip logic and branching are documented in the survey builder help [5]. - Multilingual surveys are supported, with a help article [4]. - Features page lists single sign-on and white-labelling [2]. - The survey software page says Zonka is ISO 27001:2022 certified; the GDPR page shows a badge [2][3]. ## Limits - No plan prices or response limits are published; pricing is by quote [1]. - The pricing page lists a 14-day trial, not a free plan [1]. - The data processing agreement is given on request, not published [3]. - Download of reports is documented as PDF only; raw response export is not documented in the help articles [6]. - Custom survey domains are described as available on higher plans without naming them [8]. ## Sources 1. [Pricing for Zonka Feedback](https://www.zonkafeedback.com/pricing), Zonka Feedback, accessed 2026-10-08 2. [Survey software](https://www.zonkafeedback.com/survey-software), Zonka Feedback, accessed 2026-10-08 3. [GDPR](https://www.zonkafeedback.com/gdpr), Zonka Feedback, accessed 2026-10-08 4. [Creating and Customizing your Surveys](https://help.zonkafeedback.com/en/collections/2284219-creating-and-customizing-your-surveys), Zonka Feedback Help Center, accessed 2026-10-08 5. [All about the Survey Builder](https://help.zonkafeedback.com/en/articles/5338662-all-about-the-survey-builder), Zonka Feedback Help Center, accessed 2026-10-08 6. [How to download Reports in Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3942900-how-to-download-reports-in-zonka-feedback), Zonka Feedback Help Center, accessed 2026-10-08 7. [Free survey maker](https://www.zonkafeedback.com/guides/free-survey-maker), Zonka Feedback, accessed 2026-10-08 8. [Survey Themes & branding](https://help.zonkafeedback.com/en/articles/12158782-survey-themes-branding), Zonka Feedback Help Center, accessed 2026-10-08