ProProfs Knowledge Base vs Archbee
Two of the top three knowledge base tools, compared rule by rule on published facts.
In short
- ProProfs Knowledge Base has 81 points and Archbee 73, 8 apart on our knowledge base software rules.
- ProProfs Knowledge Base earns more on price and readers and reports; Archbee earns more on security.
- Cheapest paid plan: ProProfs Knowledge Base $49/mo, Archbee $80/mo.
- Only ProProfs Knowledge Base meets: free plan, search reports and login-only articles.
- Only Archbee meets: SOC 2 Type II or ISO 27001.
ProProfs Knowledge Base81/100 #1 of 11
Best for: Very small teams that want to start free and pay per author.
Points by group
| Group | ProProfs Knowledge Base | Archbee |
|---|---|---|
| Price of 18 | 12 | 6 |
| Publishing of 28 | 28 | 28 |
| Readers and reports of 18 | 18 | 8 |
| Access and data of 28 | 23 | 23 |
| Security of 8 | 0 | 8 |
| Total | 81 | 73 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | ProProfs Knowledge Base | Archbee |
|---|---|---|
| Cheapest paid plan (12) | $49/mo 6 | $80/mo 6 |
| Free plan (6) | Yes 6 | No 0 |
| Help centre on your own domain (8) | Yes 8 | Yes 8 |
| Multiple languages (7) | Yes 7 | Yes 7 |
| Article version history (6) | Yes 6 | Yes 6 |
| Review and approval workflow (7) | Yes 7 | Yes 7 |
| Search reports (6) | Yes 6 | Not published 0 |
| Reader feedback on articles (4) | Yes 4 | Yes 4 |
| Help widget for your site or app (4) | Yes 4 | Yes 4 |
| Login-only articles (4) | Yes 4 | Not published 0 |
| Single sign-on (SAML or OIDC) (7) | Yes 7 | Yes 7 |
| API to read and write articles (7) | Yes 7 | Yes 7 |
| Bulk export of articles (5) | Yes 5 | Yes 5 |
| Editor roles and permissions (4) | Yes 4 | Yes 4 |
| Open source (5) | Not published 0 | Not published 0 |
| SOC 2 Type II or ISO 27001 (8) | Not published 0 | Yes 8 |
ProProfs Knowledge Base
ProProfs Knowledge Base suits a one-person team that wants a free start and a public help centre, with 60+ languages and reader ratings available. Costs grow per author: Essentials is $49 for each. The catch: the pricing page lists approval workflow only on the top tier, and Free stops at 1 author and 25 pages.
Archbee
Archbee suits product-documentation teams that want a hosted help centre with a custom domain and revision history from $80 a month. The Reviewer approval flow, search reports and translations need Scaling at $350 a month, and SAML sign-on needs a quoted Enterprise plan. There is no free plan, the page does not state how many editors the starting prices include, and the platform's source code is not among the vendor's public repositories.
Both products are scored by the same rules: how we score knowledge base tools.