Fini AI vs Fin AI Agent
Two of the top three AI customer service agents, compared rule by rule on published facts.
In short
- Fini AI has 65 points and Fin AI Agent 62, 3 apart on our AI customer service agents rules.
- Fini AI earns more on what it learns from, actions and control and data protection; Fin AI Agent earns more on channels and integrations.
- Cost of 500 AI resolutions a month: Fini AI $370.83/mo, Fin AI Agent $495/mo.
- Only Fini AI meets: hands over to a human and customer data not used to train models.
- Only Fin AI Agent meets: free plan or free trial.
Fini AI65/100 #2 of 11
Best for: Teams that want per-resolution billing and the agent working inside their existing help desk.
Fin AI Agent62/100 #3 of 11
Best for: Teams that already run a help desk and want to pay per outcome.
Points by group
| Group | Fini AI | Fin AI Agent |
|---|---|---|
| Price of 18 | 9 | 9 |
| Channels and integrations of 18 | 12 | 16 |
| What it learns from of 6 | 6 | 4 |
| Actions and control of 24 | 24 | 21 |
| Data protection of 14 | 14 | 12 |
| Independent testing of 20 | 0 | 0 |
| Total | 65 | 62 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | Fini AI | Fin AI Agent |
|---|---|---|
| Free plan or free trial (3) | none 0 | trial 2 |
| Cost of 500 AI resolutions a month (12) | $370.83/mo 6 | $495/mo 4 |
| Pay only for resolved conversations (3) | Yes 3 | Yes 3 |
| Channels the agent answers on (12) | Email, Live chat, Voice calls 6 | Email, Live chat, WhatsApp, SMS, Facebook Messenger or Instagram 10 |
| Sold without the vendor’s own help desk (2) | Yes 2 | Yes 2 |
| Works with named help desks (4) | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub 4 | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub 4 |
| What it learns from (6) | Help centre or website, Uploaded files, Past conversations or tickets 6 | Help centre or website, Uploaded files 4 |
| Takes actions in connected systems (7) | Yes 7 | Yes 7 |
| Hands over to a human (3) | Yes 3 | Not published 0 |
| Guardrails on answers (3) | Yes 3 | Yes 3 |
| Test before going live (5) | Yes 5 | Yes 5 |
| Versioning or approval of changes (3) | Yes 3 | Yes 3 |
| Reporting on the agent (3) | Yes 3 | Yes 3 |
| SOC 2 Type II or ISO 27001 (6) | Yes 6 | Yes 6 |
| HIPAA agreement (2) | Yes 2 | Yes 2 |
| GDPR data processing agreement (2) | Yes 2 | Yes 2 |
| Choice of data region (2) | Yes 2 | Yes 2 |
| Customer data not used to train models (2) | Yes 2 | No 0 |
| G2 AI CX evaluation (20) | Not tested 0 | Not tested 0 |
Fini AI
Fini AI suits teams that want to pay only for resolved tickets and keep their current help desk. It has a test suite, draft-and-publish for behaviour prompts, guardrails and analytics. The catch: no free plan, no self-serve trial, and the HIPAA agreement and data residency options are listed under Enterprise.
Fin AI Agent
Fin suits teams that want to pay only when the agent delivers an outcome and keep their existing help desk. At $0.99 an outcome, 500 outcomes cost $495 a month, and it covers actions, testing, approvals and reporting. The catch: an outcome also covers handoffs and disqualifications, qualifications cost $9.99, and by default Fin may use anonymised data for model tuning unless you opt out.
Both products are scored by the same rules: how we score AI customer service agents.