Price9 of 18
Channels and integrations16 of 18
What it learns from4 of 6
Actions and control21 of 24
Data protection12 of 14
Independent testing0 of 20
AI customer service agent · Fin (formerly Intercom)
Fin AI Agent
AI agent billed at $0.99 per outcome that works inside Zendesk, Salesforce, Freshdesk, HubSpot or Fin's own help desk.
The company's about page says it was renamed from Intercom to Fin in 202614.
In short
- Fin costs $0.99 per outcome, so 500 outcomes a month come to $4951.
- With a help desk other than its own, there is no seat fee, but a 50-outcome monthly minimum applies1.
- The 14-day trial has unlimited outcomes and needs no card to sign up1.
- It connects to Zendesk, Salesforce Service Cloud, Freshdesk and HubSpot Service Hub4.
- G2's Customer Experience evaluations page lists Fin at 66, marked G2 tested15. Its General CX leaderboard lists Fin without a score16.
Fin suits teams that want to pay only when the agent delivers an outcome and keep their existing help desk1,4. At $0.99 an outcome, 500 outcomes cost $495 a month, and it covers actions, testing, approvals and reporting1,6,8. The catch: an outcome also covers handoffs and disqualifications, qualifications cost $9.99, and by default Fin may use anonymised data for model tuning unless you opt out1,9.
Best for: Teams that already run a help desk and want to pay per outcome.
Where the points come from
Price 9 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Free plan or free trial | trial14-day trial with unlimited outcomes; no credit card to sign up. No free plan listed1. | 2 / 3 |
| Cost of 500 AI resolutions a month | $495/mo$0.99 per outcome times 500, on the plan for a current help desk with no seat fees1. | 4 / 12 |
| Pay only for resolved conversations | YesPrice is per outcome; conversations that go to your team with no outcome are not charged1. | 3 / 3 |
Channels and integrations 16 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels the agent answers on | Email, Live chat, WhatsApp, SMS, Facebook Messenger or InstagramChannels page lists email, chat, WhatsApp, SMS, Messenger and Instagram. Voice not counted: Fin Voice is offered to select customers through sales1,3. | 10 / 12 |
| Sold without the vendor’s own help desk | YesA plan for Fin with your current help desk is listed, with no seat costs1. | 2 / 2 |
| Works with named help desks | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service HubIntegrations page names all four, with Zendesk tickets and messaging4. | 4 / 4 |
What it learns from 4 of 6 points
| Rule | What is published | Points |
|---|---|---|
| What it learns from | Help centre or website, Uploaded filesFin syncs help centres from Zendesk, Salesforce and Freshdesk, and public website URLs5. Uploaded PDF documents can be added as content5. Fin uses your knowledge base as its source of truth, not past tickets directly13. | 4 / 6 |
Actions and control 21 of 24 points
| Rule | What is published | Points |
|---|---|---|
| Takes actions in connected systems | YesThe home page says Fin takes actions via API, Data Connectors or MCP, and processes payments and refunds2. | 7 / 7 |
| Hands over to a human | Not publishedFin's page says it hands off with full customer context; it does not say the conversation history is passed on2. | 0 / 3 |
| Guardrails on answers | YesGuidance and escalation rules are set in Fin; it escalates to a human when confidence thresholds are not met7,9. | 3 / 3 |
| Test before going live | YesA Preview panel, batch testing and live tests are documented before setting Fin live7. | 5 / 5 |
| Versioning or approval of changes | YesProcedures keep version history with draft and Set live; Releases are drafted for you to approve6,8. | 3 / 3 |
| Reporting on the agent | YesPricing page lists AI-powered insights, AI Topics, Trends and CX Score for analysing Fin1. | 3 / 3 |
Data protection 12 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesTrust page lists SOC 2 Type II and ISO 270019. | 6 / 6 |
| HIPAA agreement | YesHelp article says Fin signs a business associate agreement; Fin AI Agent is a covered product10. | 2 / 2 |
| GDPR data processing agreement | YesIntercom publishes a Data Processing Addendum that covers GDPR12. | 2 / 2 |
| Choice of data region | YesWorkspaces can be hosted in the US, EU or Australia; regional hosting is for customers on a contract11. | 2 / 2 |
| Customer data not used to train models | NoFin may use anonymised customer data for model fine-tuning; you can opt out. Third-party AI providers may not train on it9. | 0 / 2 |
Independent testing 0 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | Not testedG2 did not include it in the October 2026 test17. Fin appears on the leaderboard without a score. | 0 / 20 |
The rule behind each line: how we score AI customer service agents.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Fin with your current help deskTeams on another help desk | $0.99 per outcome1 | $49.50 | 50 outcomes a month minimum; no seat fees |
| Fin with Intercom help deskTeams using Fin's own help desk | From $0.99 per outcome + $29 per seat/month1 | – | Seat fee plus outcome fees; no minimum listed |
Qualifications cost $9.99 each; resolutions, procedure handoffs, disqualifications and self-serve routings cost $0.99 each1. The pricing page does not state a billing term1.
Strengths
- Price per outcome is published, with no seat fees on other help desks1.
- Works with four named help desks and a connector for others4.
- Procedures have saved versions, drafts and a restore option, and Releases need approval6,8.
- Preview, batch testing and live tests are documented before going live7.
- Names SOC 2 Type II, ISO 27001, a HIPAA agreement and a data processing addendum9,10,12.
Limits
- An outcome includes procedure handoffs and disqualifications, not only resolutions1.
- Fin may use anonymised customer data for model fine-tuning unless you opt out9.
- Regional data hosting is available to customers on a contract11.
- Fin Voice is offered to select customers working with sales, on custom pricing1.
- Fin does not use past tickets directly as a knowledge source13.
What Fin (formerly Intercom) says
Vendor claims. We show them, but they earn no points.
- Fin says third-party AI providers are contractually barred from training on customer data and keep zero data retention9.
Other AI customer service agents
- 1
Lyro AI AgentSmall stores that want a priced-by-conversation AI agent71/100$291.67/mocost of 500 AI resolutions a month - 2
Fini AITeams that want per-resolution billing and the agent working inside their existing help desk65/100$370.83/mocost of 500 AI resolutions a month - 4
Freddy AI AgentTeams on Freshdesk who want an AI agent inside their help desk61/100$264/mocost of 500 AI resolutions a month - 5
Kommunicate AI AgentsSmall teams that want a low-cost agent with a 30-day trial and no card58/100$37.75/mocost of 500 AI resolutions a month
Fin AI Agent vs Lyro AI Agent · Fin AI Agent vs Fini AI · All 11 AI customer service agents
Sources
- Fin pricing, Fin. Accessed 9 Oct 2026.
- Fin AI Agent, Fin. Accessed 9 Oct 2026.
- Fin channels, Fin. Accessed 9 Oct 2026.
- Fin helpdesk integrations, Fin. Accessed 9 Oct 2026.
- Train Fin on your content, Fin. Accessed 9 Oct 2026.
- Fin testing and releases, Fin. Accessed 9 Oct 2026.
- How to preview and test Fin, Fin. Accessed 9 Oct 2026.
- Manage procedure versions and publishing, Fin. Accessed 9 Oct 2026.
- Fin trust and reliability, Fin. Accessed 9 Oct 2026.
- HIPAA compliance and BAA, Fin. Accessed 9 Oct 2026.
- Regional data hosting, Fin. Accessed 9 Oct 2026.
- Data Processing Addendum, Intercom. Accessed 9 Oct 2026.
- Sync ticket and case history, Fin. Accessed 9 Oct 2026.
- About Fin, Fin. Accessed 9 Oct 2026.
- Customer Experience agent evaluations, G2. Accessed 8 Oct 2026.
- AI CX Agent Evaluations: General CX leaderboard, G2. Accessed 8 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: fin.ai · Markdown version · We are not affiliated with Fin (formerly Intercom).