Price11 of 18
Channels and integrations12 of 18
What it learns from2 of 6
Actions and control18 of 24
Data protection8 of 14
Independent testing20 of 20
AI customer service agent · Tidio
Lyro AI Agent
Tidio's AI agent, sold on its own with monthly quotas of AI conversations and a no-card trial.
In short
- The Core plan starts at $32.50 a month for 50 AI conversations, and the 500-conversation tier costs about $291.67 a month billed yearly ($350 billed monthly)1.
- Every account gets 50 free Lyro conversations, and the 7-day trial needs no card1.
- Lyro can be bought on its own, and Lyro Connect adds it to Zendesk and other help desks on Plus and Premium1,2,3.
- Premium lists pay-per-resolution billing, but no price per resolution is shown1.
- G2's General CX leaderboard lists Tidio first of 9 agents, with 200 points (tied with Retell), 87% accuracy and 92% policy compliance14; G2's Customer Experience evaluations page lists Tidio at 70, marked as a partner benchmark (Swept)12.
Lyro suits small and mid-sized teams that want to buy an AI agent by the conversation and test it free first1. Price is published for tiers up to 1,000 conversations a month, and the vendor names a 2026 SOC 2 Type II audit1,7. The catch: Core includes only 3 Actions, the vendor pages do not mention version history, and the terms say Tidio is not a HIPAA Business Associate1,6,13.
Best for: Small stores that want a priced-by-conversation AI agent.
Where the points come from
Price 11 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Free plan or free trial | trialFirst 50 Lyro conversations are free once; 7-day trial, no card. Counted as a trial, not a free plan1. | 2 / 3 |
| Cost of 500 AI resolutions a month | $291.67/moCore, 500 conversations: $350 monthly, 10 months' price when billed yearly. Read from the pricing page's plan data1. | 9 / 12 |
| Pay only for resolved conversations | Not publishedPremium lists pay-per-resolution billing, but the pricing page shows no price per resolution1. | 0 / 3 |
Channels and integrations 12 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels the agent answers on | Email, Live chat, WhatsApp, Facebook Messenger or InstagramLyro works on any channel integrated with Tidio; the plan lists chat widget, Instagram, Messenger, WhatsApp, and Lyro for emails1,10. | 8 / 12 |
| Sold without the vendor’s own help desk | YesThe pricing FAQ says Lyro AI Agent can be bought as a standalone product1. | 2 / 2 |
| Works with named help desks | Zendesk, Salesforce Service CloudPricing page says to add the AI agent to Zendesk, Salesforce or any other help desk; the Lyro page also names Salesforce1,2. | 2 / 4 |
What it learns from 2 of 6 points
| Rule | What is published | Points |
|---|---|---|
| What it learns from | Help centre or websiteWebsite scraper and FAQ scraper build the knowledge base; Zendesk help centre articles can be imported1,3. Not published on the vendor's pricing or AI agent pages1,3. Only FAQ upload is named, with no file types. Not published on the vendor's AI agent pages2,3. Intercom chat migration is mentioned, not use as a knowledge source. | 2 / 6 |
Actions and control 18 of 24 points
| Rule | What is published | Points |
|---|---|---|
| Takes actions in connected systems | YesLyro Actions call connected systems through APIs to change shipping addresses, start returns or trigger refunds; Core includes 3 Actions1,4. | 7 / 7 |
| Hands over to a human | Not publishedHandoff to a human and ticket creation are documented, but passing on conversation history is not stated2,6. | 0 / 3 |
| Guardrails on answers | YesLyro answers only from content you provide; Guidance sets escalation and handoff rules5,6. | 3 / 3 |
| Test before going live | YesA testing environment simulates conversations so rules can be refined before customers see them4,5. | 5 / 5 |
| Versioning or approval of changes | Not publishedNot published on the vendor's AI agent pages4,5,6. No drafts, version history or approval step is described. | 0 / 3 |
| Reporting on the agent | YesCore plan lists metrics for conversation resolution, resolution rate and answer rate1. | 3 / 3 |
Data protection 8 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesTrust page says Tidio completed its 2026 SOC 2 Type II audit; the report is available on request7. The security page also says so8. | 6 / 6 |
| HIPAA agreement | NoThe terms say Tidio is not a HIPAA Business Associate; the customer stays responsible for any ePHI submitted13. | 0 / 2 |
| GDPR data processing agreement | YesThe terms say they contain an additional data processing agreement for users in the UK, EU and Switzerland, and link to the agreement13. | 2 / 2 |
| Choice of data region | Not publishedNot published as a choice; the privacy policy says data is mainly processed in the EEA, with some US transfers9. | 0 / 2 |
| Customer data not used to train models | NoThe terms say content is not used to train foundation models exposed to other customers, but Tidio may use aggregated, anonymised data to tune models and offers an opt-out13. | 0 / 2 |
Independent testing 20 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | 200 of 200G2, October 2026: 200 of 200 (Tidio (Lyro)).15 | 20 / 20 |
The rule behind each line: how we score AI customer service agents.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| FreeAny team | Free1 | $0 | First 50 Lyro conversations free, one time |
| Core, 50 conversationsAny team | $32.50/mo billed yearly1 | $32.50 | $39 a month when billed monthly |
| Core, 500 conversationsAny team | $291.67/mo billed yearly1 | $291.67 | $350 a month when billed monthly; 3 Actions, 5 Guidances |
| Core, 1,000 conversationsAny team | $583.33/mo billed yearly1 | $583.33 | $700 a month when billed monthly |
| PlusLarger teams | Contact sales1 | Quote | Platform plan from $300/mo plus usage; Lyro quota from 300 conversations; adds Lyro Connect and up to 10 Actions |
| PremiumLarger teams | Contact sales1 | Quote | From 3,000 conversations; pay-per-resolution billing |
Yearly prices are the monthly price less two months free, as the pricing page states1. A conversation counts once if Lyro replies at least once1.
Strengths
- Prices are published for eight quotas, from 50 to 1,000 conversations a month1.
- A trial of 7 days needs no payment card1.
- Tidio says it completed a 2026 SOC 2 Type II audit7.
- A built-in testing environment lets you simulate conversations before customers see changes4,5.
- Answers email, chat widget, WhatsApp, Messenger and Instagram conversations1,10.
Limits
- The Core plan includes 3 Actions and 5 Guidances; Plus raises these to 101.
- Lyro Connect, for use inside another help desk, is limited to Plus and Premium1.
- Pay-per-resolution billing is on Premium only, and no per-resolution price is published1.
- The terms say Tidio signs no HIPAA business associate agreement, and no choice of data region is published9,13.
Other AI customer service agents
- 2
Fini AITeams that want per-resolution billing and the agent working inside their existing help desk65/100$370.83/mocost of 500 AI resolutions a month - 3
Fin AI AgentTeams that already run a help desk and want to pay per outcome62/100$495/mocost of 500 AI resolutions a month - 4
Freddy AI AgentTeams on Freshdesk who want an AI agent inside their help desk61/100$264/mocost of 500 AI resolutions a month - 5
Kommunicate AI AgentsSmall teams that want a low-cost agent with a 30-day trial and no card58/100$37.75/mocost of 500 AI resolutions a month
Lyro AI Agent vs Fini AI · Lyro AI Agent vs Fin AI Agent · All 11 AI customer service agents
Sources
- Tidio pricing, Tidio. Accessed 9 Oct 2026.
- Lyro AI Agent, Tidio. Accessed 9 Oct 2026.
- Build and integrate Lyro, Tidio. Accessed 9 Oct 2026.
- Lyro Actions, Tidio. Accessed 9 Oct 2026.
- Lyro Guidance, Tidio. Accessed 9 Oct 2026.
- Lyro trust and quality, Tidio. Accessed 9 Oct 2026.
- Tidio Trust Center, Tidio. Accessed 9 Oct 2026.
- Tidio security, Tidio. Accessed 9 Oct 2026.
- Tidio privacy policy, Tidio. Accessed 9 Oct 2026.
- Tidio WhatsApp integration, Tidio. Accessed 9 Oct 2026.
- Tidio's Lyro ranks No. 1 among AI CX agents in G2's 2026 evaluations, Tidio. Accessed 10 Oct 2026.
- Customer Experience agent evaluations, G2. Accessed 8 Oct 2026.
- Tidio terms and conditions, Tidio. Accessed 9 Oct 2026.
- AI CX Agent Evaluations: General CX leaderboard, G2. Accessed 8 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: www.tidio.com · Markdown version · We are not affiliated with Tidio.