Lyro AI Agent vs Fini AI
Two of the top three AI customer service agents, compared rule by rule on published facts.
In short
- Lyro AI Agent has 71 points and Fini AI 65, 6 apart on our AI customer service agents rules.
- Lyro AI Agent earns more on price and independent testing; Fini AI earns more on what it learns from, actions and control and data protection.
- Cost of 500 AI resolutions a month: Lyro AI Agent $291.67/mo, Fini AI $370.83/mo.
- Only Lyro AI Agent meets: free plan or free trial and g2 AI CX evaluation.
- Only Fini AI meets: pay only for resolved conversations, hands over to a human, versioning or approval of changes, HIPAA agreement, choice of data region and customer data not used to train models.
Fini AI65/100 #2 of 11
Best for: Teams that want per-resolution billing and the agent working inside their existing help desk.
Points by group
| Group | Lyro AI Agent | Fini AI |
|---|---|---|
| Price of 18 | 11 | 9 |
| Channels and integrations of 18 | 12 | 12 |
| What it learns from of 6 | 2 | 6 |
| Actions and control of 24 | 18 | 24 |
| Data protection of 14 | 8 | 14 |
| Independent testing of 20 | 20 | 0 |
| Total | 71 | 65 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | Lyro AI Agent | Fini AI |
|---|---|---|
| Free plan or free trial (3) | trial 2 | none 0 |
| Cost of 500 AI resolutions a month (12) | $291.67/mo 9 | $370.83/mo 6 |
| Pay only for resolved conversations (3) | Not published 0 | Yes 3 |
| Channels the agent answers on (12) | Email, Live chat, WhatsApp, Facebook Messenger or Instagram 8 | Email, Live chat, Voice calls 6 |
| Sold without the vendor’s own help desk (2) | Yes 2 | Yes 2 |
| Works with named help desks (4) | Zendesk, Salesforce Service Cloud 2 | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub 4 |
| What it learns from (6) | Help centre or website 2 | Help centre or website, Uploaded files, Past conversations or tickets 6 |
| Takes actions in connected systems (7) | Yes 7 | Yes 7 |
| Hands over to a human (3) | Not published 0 | Yes 3 |
| Guardrails on answers (3) | Yes 3 | Yes 3 |
| Test before going live (5) | Yes 5 | Yes 5 |
| Versioning or approval of changes (3) | Not published 0 | Yes 3 |
| Reporting on the agent (3) | Yes 3 | Yes 3 |
| SOC 2 Type II or ISO 27001 (6) | Yes 6 | Yes 6 |
| HIPAA agreement (2) | No 0 | Yes 2 |
| GDPR data processing agreement (2) | Yes 2 | Yes 2 |
| Choice of data region (2) | Not published 0 | Yes 2 |
| Customer data not used to train models (2) | No 0 | Yes 2 |
| G2 AI CX evaluation (20) | 200 of 200 20 | Not tested 0 |
Lyro AI Agent
Lyro suits small and mid-sized teams that want to buy an AI agent by the conversation and test it free first. Price is published for tiers up to 1,000 conversations a month, and the vendor names a 2026 SOC 2 Type II audit. The catch: Core includes only 3 Actions, the vendor pages do not mention version history, and the terms say Tidio is not a HIPAA Business Associate.
Fini AI
Fini AI suits teams that want to pay only for resolved tickets and keep their current help desk. It has a test suite, draft-and-publish for behaviour prompts, guardrails and analytics. The catch: no free plan, no self-serve trial, and the HIPAA agreement and data residency options are listed under Enterprise.
Both products are scored by the same rules: how we score AI customer service agents.