customer feedback tool · Canny

Canny

Feedback board with voting, roadmap and changelog, with a free plan for 25 tracked users.

82/100

#3 of 10 customer feedback tools
Facts checked 9 Oct 2026

In short

The Free plan has no time limit and covers up to 25 tracked users².
Pro costs $79 a month billed yearly ($99 billed monthly) for up to 100 tracked users².
Custom domains are not included on Free^2,3.
Free includes Slack, Intercom and Zendesk; Pro adds Jira and Zapier².
Canny says it is SOC 2 certified, without naming Type I or Type II^13,14.

Canny suits teams that want a voting board, public roadmap and changelog with a usable free tier^1,2,5,6. The Free plan has no time limit, and Pro lists Jira and Zapier among its integrations². The catch: Pro costs $79 a month, the price rises as tracked users grow, and Canny names SOC 2 without a type^2,14.

Best for: Product teams that want a voting board with many integrations.

Where the points come from

Collect and vote24 of 24

Roadmap and updates17 of 17

Connections19 of 19

Security and data5 of 15

Price17 of 25

Collect and vote 24 of 24 points

Rule	What is published	Points
Public board with voting	YesCustomers share and vote on feedback; unlimited boards and feedback portal on every plan including Free^15,1.	8 / 8
In-app widget	YesAn embeddable widget places a Canny board in any page or mobile app with a code snippet⁸.	6 / 6
Board on your own domain	YesSetup on a subdomain such as feedback.yoursite.com; needs a paid plan, not Free^3,2.	3 / 3
Merge duplicate requests	YesMerging a post brings its comments and votes into the remaining post⁴.	4 / 4
Requests tied to customers	YesVoter list shows who voted; feedback sorts by recurring revenue value, with company revenue shown in each post^18,9.	3 / 3

Roadmap and updates 17 of 17 points

Rule	What is published	Points
Public roadmap	YesPublic roadmap groups posts by status, such as Planned and In Progress; Free plan includes a public roadmap^5,2.	8 / 8
Public changelog	YesPublic changelog page and embeddable widget; Free plan includes it without subscriber emails^6,2.	6 / 6
Notify voters	YesEnd users are emailed when the status of a post they voted on is updated⁷.	3 / 3

Connections 19 of 19 points

Rule	What is published	Points
Named integrations	Jira, Slack, Zapier, Intercom, ZendeskBilling-plans page lists Slack, Intercom, Zendesk on Free and Jira, Zapier on Pro².	10 / 10
Public API	YesPublic API with reference docs; available to accounts on all plans¹¹.	5 / 5
Export feedback	YesIdeas and voter lists export as CSV; the API returns feedback, votes, users and companies¹².	4 / 4

Security and data 5 of 15 points

Rule	What is published	Points
Single sign-on	YesSigned-token (JWT, HS256) login for people who post; Okta, Entra ID, OneLogin and OIDC for admins¹⁰.	5 / 5
SOC 2 Type II or ISO 27001	Not publishedCanny says it is SOC 2 certified but does not name Type I or Type II, so it does not count^13,14.	0 / 7
Open source	Not publishedNot published on the vendor's pages; its GitHub organisation shows no public repositories¹⁶.	0 / 3

Price 17 of 25 points

Rule	What is published	Points
Free plan	YesFree plan has no time limit, up to 25 tracked users; unlimited boards and feedback portal^2,1.	10 / 10
Cheapest paid plan	$79/moPro, $79 a month billed yearly, up to 100 tracked users².	2 / 10
Prices published	YesPricing page shows $0 for Free and $79 a month for Pro; only Business is a quote¹.	5 / 5

The rule behind each line: how we score customer feedback tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
FreeUp to 25 tracked users	Free^1,2	$0	Public roadmap, changelog without emails, no custom domain
ProUp to 100 tracked users	$79/month billed yearly^1,2	$79	$99 a month billed monthly; adds custom domain, Jira, Zapier
BusinessLarger teams	Custom quote^1,2	Quote	Adds invoice payment and SSO integrations

Pro prices rise in steps with tracked users; for example 500 users costs $279 a month billed yearly².

Strengths

Free plan with no time limit for up to 25 tracked users².
Merging posts brings votes and comments into one post⁴.
Voters are emailed when the status of a post they voted on changes⁷.
All five tracked integrations (Jira, Slack, Zapier, Intercom, Zendesk) are listed across Free and Pro².
The API is open to accounts on all plans¹¹.

Limits

Pro starts at $79 a month yearly and rises in steps as tracked users grow².
Custom domains need a paid plan³.
Changelog emails are not sent on the Free plan².
Canny names SOC 2 but not the type, so it does not count here^13,14.
In September 2026 a Canva statement reported unauthorised access to Canny's systems¹⁷.

Concerns on record

Türkiye Today reported on 17 September 2026 that Canva said Canny informed it of unauthorised access to Canny's systems, which may have exposed limited business and contact information¹⁷.

What Canny says

Vendor claims. We show them, but they earn no points.

Canny says it can automatically capture feedback from Gong, Intercom, Slack and dozens of other sources¹⁵.

Other customer feedback tools

1
FeaturebaseTeams that want feedback, changelog and a help desk in one product
95/100
$29/mocheapest paid plan
2
SleekplanSmall teams that want a free voting board and a cheap step up to roadmap and API
88/100
$13/mocheapest paid plan
4
UpvotySmall product teams that want a low-cost board with Jira and Slack links
78/100
$15/mocheapest paid plan
5
FrillSmall SaaS teams that want voting, roadmap and SSO from the first paid plan
75/100
$25/mocheapest paid plan

Canny vs Featurebase · Canny vs Sleekplan · All 10 customer feedback tools

Sources

Canny pricing, Canny. Accessed 9 Oct 2026.
Canny's billing plans, Canny Help Center. Accessed 9 Oct 2026.
Setting up your custom domain, Canny Help Center. Accessed 9 Oct 2026.
Merging and unmerging posts, Canny Help Center. Accessed 9 Oct 2026.
Public roadmap, Canny Help Center. Accessed 9 Oct 2026.
Changelog, Canny Help Center. Accessed 9 Oct 2026.
When does Canny email my end-users?, Canny Help Center. Accessed 9 Oct 2026.
The Canny widget, Canny Help Center. Accessed 9 Oct 2026.
Recurring Revenue Tracking, Canny Help Center. Accessed 9 Oct 2026.
Canny SSO (Single Sign-On) options & use cases, Canny Help Center. Accessed 9 Oct 2026.
Does Canny have an open API?, Canny Help Center. Accessed 9 Oct 2026.
Exporting feedback, Canny Help Center. Accessed 9 Oct 2026.
Is Canny SOC-2 compliant?, Canny Help Center. Accessed 9 Oct 2026.
Canny security, Canny. Accessed 9 Oct 2026.
Canny home page, Canny. Accessed 9 Oct 2026.
Canny on GitHub, GitHub. Accessed 9 Oct 2026.
Third-party data breach linked to Canva affects 424 organizations in Türkiye, Türkiye Today. Accessed 9 Oct 2026.
The Voter List and Opportunities, Canny Help Center. Accessed 9 Oct 2026.

Website: canny.io · Markdown version · We are not affiliated with Canny.